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About Us

Learn what kind of organization Partners is and where to find more information about us and what we do.

What is Partners Health Management?

You will often hear people call Partners a local management entity/managed care organization or LME/MCO.

We think of ourselves as an MCO…a Member Care Organization™.

Partners manages Medicaid, state and local funds for mental health, intellectual/developmental disabilities, substance use disorder and traumatic brain injury services. The system of care we manage is shaped by the choices of our members and their families and designed to meet the unique needs of each of the communities we serve.

The North Carolina Department of Health and Human Services contracts with Partners to manage behavioral health care services paid with federal, state, and local taxes. The sources of those funds include Medicaid (1915 (b)/(c) Medicaid Waiver), state and county funding, and grants.

Partners makes sure everyone who lives in Burke, Cabarrus, Catawba, Cleveland, Davie, Forsyth, Gaston, Iredell, Lincoln, Rutherford, Stanly, Surry, Union, and Yadkin counties and is covered by Medicaid or state health insurance or has no insurance at all receives the best possible services for mental health, substance use disorder, and intellectual and developmental disabilities.

You won’t actually see us for your services. We are here to ensure the behavioral health care provider you choose in our network meets strict standards for the services they offer. You can contact Partners if you have a concern or grievance/complaint about your provider. We also hear your appeals when you think you should get a service you are not currently eligible for. Most importantly, we guarantee all your rights are protected.

Partners does not offer incentives to Utilization Management employees or providers to deny (reduce, terminate or suspend), limit, or discontinue medically necessary services to any member. There are no financial rewards for Utilization Management decision makers that would discourage approval of services. Decisions made by Partners’ Utilization Management are based only on the appropriateness of care, the service requested, and existence of coverage.

Learn More:

Have a question about Partners? Email us at or call 1-877-864-1454

Improving Lives. Strengthening Communities.

Our Mission

Partners’ mission is to manage a behavioral health care system funded by federal, state and local taxpayer dollars.
We ensure all individuals who are eligible for our programs have access to quality providers and effective services. We improve lives and strengthen our communities by focusing on positive outcomes and the proper use of funds entrusted to us.

Our Vision

We envision a high-quality, accessible care system that integrates physical and behavioral health in a community of hope, support and acceptance.

Office Locations:

Gastonia, NC

901 S. New Hope Rd.
Gastonia NC 28054

Hours of Operation:
8 a.m.-5 p.m.

Elkin, NC

200 Elkin Business Park Dr.
Elkin NC 28621

Hours of Operation:
8 a.m.-5 p.m.

Hickory, NC

1985 Tate Blvd., SE
Hickory NC 28602

Hours of Operation:
8 a.m.-5 p.m.

To reach any office, call 1­-877­-864­-1454 (Relay NC 711 or TTY (English) 1-800-735-2962; (Spanish) 1-888-825-6570