What is Partners Health Management?
You will often hear people call Partners a local management entity/managed care organization or LME/MCO.
We think of ourselves as an MCO…a Member Care Organization™.
Partners manages Medicaid, state and local funds for mental health, intellectual/developmental disabilities, substance use disorder and traumatic brain injury services, and when Tailored Plans launch in 2024, Partners will cover physical health and pharmacy services, as well. The system of care we manage is shaped by the choices of our members and their families and designed to meet the unique needs of each of the communities we serve.
The North Carolina Department of Health and Human Services contracts with Partners to manage behavioral health care services paid with federal, state, and local taxes. The sources of those funds include Medicaid (1915 (b)/(c) Medicaid Waiver), state and county funding, and grants.
Partners makes sure everyone who lives in Burke, Cabarrus, Catawba, Cleveland, Davie, Forsyth, Gaston, Iredell, Lincoln, Rutherford, Stanly, Surry, Union, and Yadkin counties and is covered by Medicaid or state health insurance or has no insurance at all receives the best possible services for mental health, substance use disorder, and intellectual and developmental disabilities.
You won’t actually see us for your services. We are here to ensure the behavioral health care provider you choose in our network meets strict standards for the services they offer. You can contact Partners if you have a concern or grievance/complaint about your provider. We also hear your appeals when you think you should get a service you are not currently eligible for. Most importantly, we guarantee all your rights are protected.
Partners does not offer incentives to Utilization Management employees or providers to deny (reduce, terminate or suspend), limit, or discontinue medically necessary services to any member. There are no financial rewards for Utilization Management decision makers that would discourage approval of services. Decisions made by Partners’ Utilization Management are based only on the appropriateness of care, the service requested, and existence of coverage.
Normal Business Hours and Locations:
Monday-Friday, 8 a.m.-5 p.m.
Corporate: 901 S. New Hope Road, Gastonia, NC 28054
Partners has offices in Albemarle, Kannapolis, Elkin, Gastonia, Hickory, Monroe, Statesville and Winston-Salem. Visitors should call before going to any Partners office.
You may reach any office by calling 1-888-235-4673 (Relay NC 711 or TTY (English) 1-800-735-2962; (Spanish) 1-888-825-6570.
Updated: October 17, 2023