About Us
What is Partners Health Management?
You will often hear people call Partners a local management entity/managed care organization or LME/MCO.
Partners is an MCO – a Member Care Organization™.
We manage health services for people with:
- Mental health needs
- Intellectual and developmental disabilities (IDD)
- Substance use disorders
- Traumatic brain injuries
Since July 1, 2024, we also cover:
- Physical health
- Pharmacy
- Non-emergency medical transportation
We partner with members, families and communities to build a system of care that meets local needs.
How We Work
The North Carolina Department of Health and Human Services (NCDHHS) contracts with Partners to manage care. Funding comes from:
- Medicaid (1915(i) Waiver)
- State and county funding
- Grants
If you live in Burke, Cabarrus, Catawba, Cleveland, Davidson, Davie, Forsyth, Gaston, Iredell, Lincoln, Rutherford, Stanly, Surry, Union or Yadkin counties, you may qualify for services—whether you have Medicaid, state health insurance or no insurance at all.
You will not see Partners for your direct care. Instead, we make sure your provider:
- Meets strict quality standards
- Protects your rights
- Delivers medically necessary services
We also review appeals, hear complaints and ensure fair decisions.
Important: Partners does not reward staff or providers for denying care. Service decisions are based only on what is needed and covered.
Learn More:
Questions?
Email questions@partnersbhm.org
Phone: 1-888-235-4673
- Relay NC 711
- TTY (English) 1-800-735-2962
- TTY (Spanish) 1-888-825-6570
We’re SOC 2 Compliant!
We’ve earned SOC 2 compliance. That means we follow strong rules to protect your sensitive information.
SOC 2 is a set of standards made by the American Institute of Certified Public Accountants (AICPA). It helps us keep your data safe and secure by making sure we guard against unauthorized access. It also ensures our systems work well, stay available, keep data private and handle your information correctly.
An independent accountant checked our controls and ran an audit to make sure we meet these standards.
By meeting SOC 2 standards, we show future clients, patients and partners that we really do take data security seriously and that we’re a trustworthy organization.
Office Locations:
Business Hours: Monday–Friday, 8 a.m.–5 p.m.
Corporate Office:
901 S. New Hope Road, Gastonia, NC 28054
We also have offices in:
- Albemarle
- Kannapolis
- Elkin
- Gastonia
- Hickory
- Monroe
- Statesville
- Winston-Salem
Please call before visiting any office.