You should know everything you can about your health. You can also be a big part of improving others’ lives and strengthening your communities. Start with understanding your rights and responsibilities, including your right to have your grievances/complaints and appeals heard. You also have a number of options to be involved in the way we serve you, your loved ones, and your neighbors.
Your Rights and Responsibilities
You have rights about your treatment and services. Partners and your providers respect your rights, and can help you learn about and understand how you are protected. Learn more.
You can always make a formal grievance/complaint about Partners and the providers in the network. Learn more about the grievance/complaint process.
You can ask for a decision to be reviewed if you are not allowed services or if your services change. Learn more about your right to appeal and the appeal process.
Report Fraud and Abuse
You are able to report health care fraud and abuse. Your information is as confidential as law allows. Learn more about what fraud and abuse are and more about the report process.
Human Rights Committee (HRC)
HRC is made of volunteers including consumers getting services, family of consumers, board of directors, and advocates. They protect the human rights of those in the community needing behavioral health services. Learn more.
Consumer and Family Advisory Committee (CFAC)
CFAC is made of consumers, and family of consumers, in services. These volunteers advocate for those in the community needing behavioral health services. Learn more.
Community Care Collaborative Groups
These collaborative groups work together to help children, youth, adults, and families struggling with mental health or substance use issues in their communities. Group members include representatives from local agencies, service providers, consumers, families, and advocates. You are welcome to attend meetings. Learn more.