Consumer and Family Advisory Committee

What Is CFAC?

The Consumer and Family Advisory Committee (CFAC) is a group of individuals or the family members of individuals who receive services through a Partners Health Management Health Plan.

The committee gives a voice to people who receive services for mental health, substance use disorders, intellectual and developmental disabilities (I/DD) or traumatic brain injuries by providing important input into Partners’ business processes.

The committee is self-governing and operates under the requirements of North Carolina general statute 122-C-170 (a) Local Community and Family Advisory Committees.

CFAC’s Mission

Partners Health Management’s Consumer and Family Advisory Committee (CFAC) will lead the efforts to create a community where:

  • People with disabilities and their families are valued and treated with dignity.
  • Stigma, associated attitudes, bias and other barriers are removed.

Partners CFAC will work to make sure state-operated services and community-based programs are compliant with the protected rights of the people who receive services and supports and that the referrals identified are appropriate for treatment needs. Partners CFAC will work to develop, maintain and advance meaningful relationships with members, families, and advocacy organizations.

Partners CFAC will support the development of appropriate service capacity and effective use of resources to meet the needs of members and families in our service areas. We are committed to the right of choice for individuals and the fair and timely response to grievances and complaints. We strive to be educated on and participate in issues affecting members in our service areas.

CFAC in Action

Members of CFAC must either have received services or must have a family member who has received services in Partners’ counties and be willing to:

  • Attend and actively take part in regular meetings.
  • Receive training for their role on the committee.
  • Make efforts to be informed about issues affecting persons with disabilities.
  • Work with Partners’ committees and its Board of Directors to create a quality, person-centered system of services and supports that is fair and accessible.
  • Develop action plans to deal with issues and concerns about the core functions of Partners, as defined by state law.
  • Participate on committees at the local, state and agency levels to improve the public behavioral health system.

Shirley B. Moore Scholarship Fund

The Shirley B. Moore Scholarship Fund promotes education and training for the members, recipients and their families in the counties served by Partners Health Management. Curriculum should focus on intellectual and developmental disabilities, mental health, substance use disorders, traumatic brain injuries or overall physical health and wellness. As supporters of our loved ones, friends and our communities, it is important to gain and retain knowledge about policies, services, resources and advocacy.

To offer scholarships to as many people as possible, awards are limited to $500. Scholarships are for members /recipients (or family members/caregivers/guardians) receiving services in one of Partners counties. Please see the additional eligibility guidelines section at the end of this document.

Join CFAC and Make Your Voice Matter

If you or a family member have experienced issues with mental health, substance use disorders, intellectual/developmental disabilities or traumatic brain injuries, Partners Consumer and Family Advisory Committee (CFAC) is always looking for members. Join CFAC and lend your voice to help the committee carry out its mission and speak up for those we serve. A member/family meeting stipend is available. If you or your family member live in a Partners county and would like to make a difference:

  • Join the monthly CFAC meeting on the second Monday of each month at 6 p.m.
  • Call or email us to find out how you can be involved at 1-888-235-4673 or

Currently, we need volunteers from our counties to represent the following areas of services:

  • Intellectual Developmental Disabilities
  • Mental Health
  • Substance Use Disorder
  • Traumatic Brain Injury

Committee Vacancies

County Representation Needed
Burke SUD, MH
Cabarrus TBI
Catawba SUD, TBI
Cleveland TBI
Davidson MH, SUD, TBI
Davie MH, I/DD, SUD, TBI
Forsyth TBI
Gaston MH, I/DD, TBI
Iredell TBI
Lincoln MH, SUD
Rutherford I/DD, TBI
Stanly MH, SUD
Surry MH, TBI
Union SUD, TBI
Yadkin MH, TBI

*Mental Health (MH); Substance Use (SU); Intellectual/Developmental Disabilities (I/DD); Traumatic Brain Injury (TBI)

CFAC Membership Application

To apply to serve on Partners’ CFAC, complete the following application in English or Español and email it to or mail it to:

Partners CFAC
901 S. New Hope Road
Gastonia, NC 28054

If you have questions about Partners’ CFAC or other member volunteer opportunities, contact us at 1-888-235-4673.

Member/family meeting stipend is available.

Consumer and Family Advisory Meeting Information

Currently, all Partners’ Consumer and Family Advisory Committee meetings are held virtually.

Consumer and Family Advisory Committee meetings are held on the second Monday of the month beginning at 6 p.m. You can find the link to the virtual meeting by selecting the date on the Partners Event Calendar.

For more details, please email or call the CFAC Liaison at 828-323-8090.

CFAC Meeting Documents

May 13, 2024 Meeting Minutes
January 8, 2024 Meeting Minutes
February 12, 2024 Meeting Minutes
March 11, 2024 Meeting Minutes
April 8, 2024 Meeting Minutes

December 2023 No Meeting Held
November 13, 2023 Meeting Minutes
October 9, 2023 Meeting Minutes
September 11, 2023 Meeting Minutes
August 14, 2023 Meeting Minutes
July 2023 No Meeting Held
June 19, 2023 Meeting Minutes
May 8, 2023 Meeting Minutes
April 10, 2023 Meeting Minutes
March 13, 2023 Meeting Minutes
February 13, 2023 Meeting Minutes
January 9, 2023 Meeting Minutes

December 2022 No Meeting Held
November 14, 2022 Meeting Minutes
October 10, 2022 Meeting Minutes
September 12, 2022 Meeting Minutes
August 8, 2022 Meeting Minutes
July 2022 No Meeting Held
June 13, 2022 Meeting Minutes
May 9, 2022 Meeting Minutes
April 11, 2022 Meeting Minutes
March 14, 2022 Meeting Minutes
February 2022 Meeting Minutes
January 2022 Meeting Minutes

December 2021 No Meeting Held
November 8, 2021 Meeting Minutes
October 11, 2021 Meeting Minutes
September 13, 2021 Meeting Minutes
August 9, 2021 Meeting Minutes
July 2021 No Meeting Held
June 14, 2021 Meeting Minutes
May 10, 2021 Meeting Minutes
April 12, 2021 Meeting Minutes
March 8, 2021 Meeting Minutes
February 8, 2021 Meeting Minutes
January 11, 2021 Meeting Minutes

December 2020 No Meeting Held
November 9, 2020 Meeting Minutes
October 12, 2020 Meeting Minutes
September 24, 2020 Meeting Minutes
August 10, 2020 Meeting Minutes
July 2020 No Meeting Held
June 8, 2020 Meeting Minutes
May 11, 2020 Meeting Minutes
April 13, 2020 Meeting Minutes
March 9, 2020 No Meeting Held
February 13, 2020 Meeting Minutes
January 13, 2020 Meeting Minutes

To obtain a copy of the minutes from a meeting before 2018, please email

Updated: May 14, 2024