Consumer and Family Advisory Committee

The Consumer and Family Advisory Committee (CFAC) is a group of individuals or their family members who receive services in Partners’ 14 counties. The committee advocates on behalf of those people who receive services for mental health, intellectual and developmental disabilities, traumatic brain injuries and substance use disorders.

CFAC in Action

As informed advocates, CFAC members:

  • Share the community’s voice and focus on the behavioral health care needs of their communities.
  • Work with Partners and its Board of Directors to find and develop resources that lead to a thorough, member-oriented and fair system of services and supports.
  • Develop action plans to deal with issues and concerns with the core functions of Partners, as defined by state law.
  • Participate on committees at the local, state, and agency levels to improve the public behavioral health system.

CFAC’s Mission

Partners Health Management’s Consumer and Family Advisory Committee (CFAC) will lead the efforts to create a community where:

  • People with disabilities and their families are valued and treated with dignity.
  • Stigma, associated attitudes, bias and other barriers are removed.

Partners CFAC will work to make sure state-operated services and community-based programs are compliant with the protected rights of the people who receive services and supports and that the referrals identified are appropriate for treatment needs. Partners CFAC will work to develop, maintain and advance meaningful relationships with members, families, and advocacy organizations.

Partners CFAC will support the development of appropriate service capacity and effective use of resources to meet the needs of members and families in our service area: Burke, Cabarrus, Catawba, Cleveland, Davie, Forsyth, Gaston, Iredell, Lincoln, Rutherford, Stanly, Surry, Union and Yadkin counties. We will be committed to the right of choice for individuals and the fair and timely response to grievances and complaints. We strive to be educated on and participate in issues affecting members in our service areas, i.e., gaps in services, exploration of new ideas and innovations, and monitoring and advisement on Partners’ budget and business plan.

Make Your Voice Matter

If you or a family member has experienced issues with mental health, intellectual or developmental disabilities, traumatic brain injury or substance use, Partners Consumer and Family Advisory Committee (CFAC) is always looking for members. Currently, we need volunteers for the following communities:

  • Intellectual Developmental Disabilities: Rutherford
  • Mental Health: Burke, Cleveland, Davie, Forsyth, Stanly, Surry, Union and Yadkin
  • Substance Use Disorder: Cabarrus, Davie, Lincoln, Stanly and Union
  • Traumatic Brain Injury: Burke, Cabarrus, Catawba, Cleveland, Davie, Forsyth, Gaston, Iredell, Lincoln, Rutherford, Surry, Union and Yadkin


Members of CFAC are expected to attend and take part in regular meetings and represent mental health, substance use, and intellectual and developmental disabilities in Partners’ service area. CFAC members must be receiving services or a family member of someone receiving services and be willing to:

  • Receive training for their role on the committee
  • Participate in the CFAC’s efforts to link with the State efforts
  • Attend scheduled meetings
  • Make efforts to be informed about issues affecting persons with disabilities
  • Be open-minded, tolerant, and open to diversity

CFAC Membership Application

To apply for the committee, complete the following application in English or Español email it to CFAC@partnersbhm.org or mail it to:

Partners CFAC
901 S. New Hope Road
Gastonia, NC 28054

If you have questions about the CFAC or other member volunteer opportunities, contact us at .

Consumer Family Advisory Meeting Information

Currently, all Partners’ Consumer Family Advisory Committee meetings are held virtually.

Consumer Family Advisory Committee meetings are held on the second Monday of the month beginning at 6 p.m. You may register to attend by selecting the date on the Partners Event Calendar.

For more details, please email CFAC@partnersbhm.org or call 704-884-2646.

CFAC Meeting Documents

August 8, 2022 Meeting Minutes
June 13, 2022 Meeting Minutes
May 9, 2022 Meeting Minutes
April 11, 2022 Meeting Minutes
March 14, 2022 Meeting Minutes

November 8, 2021 Meeting Minutes
October 11, 2021 Meeting Minutes
January 11, 2021 Meeting Minutes
February 8, 2021 Meeting Minutes
March 8, 2021 Meeting Minutes
April 12, 2021 Meeting Minutes
May 10, 2021 Meeting Minutes
June 14, 2021 Meeting Minutes
July 2021 No Meeting Held
August 9, 2021 Meeting Minutes
September 13, 2021 Meeting Minutes
October 11, 2021 Meeting Minutes
November 8, 2021 Meeting Minutes
December 2021 No Meeting Held

January 13, 2020 Meeting Minutes
February 13, 2020 Meeting Minutes
March 9, 2020 No Meeting Held
April 13, 2020 Meeting Minutes
May 11, 2020 Meeting Minutes
June 8, 2020 Meeting Minutes
July 2020 No Meeting Held
August 10, 2020 Meeting Minutes
September 24, 2020 Meeting Minutes
October 12, 2020 Meeting Minutes
November 9, 2020 Meeting Minutes
December 2020 No Meeting Held

To obtain a copy of the minutes from a meeting before 2018, please email: questions@partnersbhm.org.