Consumer & Family Advisory Committee

The Consumer and Family Advisory Committee is made of consumers and their families. The committee advocates for consumer rights and needed services. Working to improve quality of services and care for you, your loved ones, and our communities

Our Mission

Partners Health Management’s Consumer and Family Advisory Committee (CFAC) will lead the efforts to create a community where:

  • People with disabilities are valued and treated with dignity
  • Where stigma, accompanying attitudes, discrimination and other barriers are eliminated

The CFAC will seek to ensure that state-operated services and community-based systems remain compliant with rights protections for recipients of supports and services through appropriate referral on any identified matter. The CFAC will seek to develop, maintain and advance meaningful relationships with consumers, families, and advocacy organizations.

The CFAC will recognize the dignity and rights of the individual who has a disability as well as that of his or her family. CFAC will support the development of appropriate service capacity for meeting the needs of our catchment area community and the effective use of resources. CFAC will be firmly committed to the right of choice for individuals and the fair, timely and meaningful responses to grievances/complaints.

CFAC in Action

As informed advocates, CFAC members:

  • Share the community’s voice and needs at the forefront by working with Partners and its Board of Directors to identify and develop customer-service oriented services and supports
  • Develop action plans dealing with issues and concerns with the core functions of Partners and CFAC, as defined by state law
  • Participate on committees at the local, state, and agency levels to improve the public behavioral health system

CFAC is a volunteer group of individuals who have received or currently receive services, and family members of these individuals. CFAC represents consumers and their families by advocating on their behalf in every aspect of planning and delivering services for mental health, intellectual or developmental disabilities, and substance use. CFAC also advises Partners on improving effectiveness.


If you or a family member has experienced issues with mental health, substance use, or intellectual or developmental disabilities, Partners’ Consumer and Family Advisory Committee (CFAC) is always looking for members. Currently, we need representation for the following communities:

  • Substance Use Disorder: Cabarrus, Davie, Lincoln, and Union
  • Mental Health: Burke, Cleveland, Forsyth, Stanly, Surry, Union, and Yadkin
  • Intellectual Developmental Disabilities: Davie and Rutherford
  • Traumatic Brain Injury: Burke, Cabarrus, Catawba, Cleveland, Davie, Forsyth, Gaston, Iredell, Lincoln, Rutherford, Surry, Union and Yadkin


Members of CFAC are expected to attend and participate in regular meetings and represent mental health, substance use, and intellectual and developmental disabilities in Partners service area. CFAC members must be a consumer or a family member willing to:

  • Receive training for their role on the committee
  • Participate in the CFAC’s efforts to link with the State efforts
  • Attend scheduled meetings
  • Make efforts to be informed about issues affecting persons with disabilities
  • Be open-minded, tolerant, and open to diversity

CFAC Membership Application

To apply for the committee, complete one of the following applications below and saving it or printing it.

Application in English | Español

If you have questions about the CFAC and other consumer volunteer opportunities, or you or your group would like to schedule a visit from our CFAC liaison, please contact Shirley Moore at smoore@partnersbhm.org or 704-884-2646.

Consumer Family Advisory Meeting Information

Due to restrictions in effect for large group meetings, all Partners Consumer Family Advisory Committee meetings will be held virtually until further notice.

Consumer Family Advisory Committee meetings are held on the second Monday of the month beginning at 6 p.m. You may register to attend by selecting the appropriate date on the Partners Event Calendar.

For more details, please contact Shirley Moore at smoore@partnersbhm.org or call 704-884-2646.


 Meeting Documents

October 11, 2021 Meeting Minutes
January 11, 2021 Meeting Minutes
February 8, 2021 Meeting Minutes
March 8, 2021 Meeting Minutes
April 12, 2021 Meeting Minutes
May 10, 2021 Meeting Minutes
June 14, 2021 Meeting Minutes
July 2021 No Meeting Held
August 9, 2021 Meeting Minutes
September 13, 2021 Meeting Minutes
October 11, 2021 Meeting Minutes
November 8, 2021 Meeting Minutes
December 2021 No Meeting Held


 Meeting Documents

January 13, 2020 Meeting Minutes
February 13, 2020 Meeting Minutes
March 9, 2020 No Meeting Held
April 13, 2020 Meeting Minutes
May 11, 2020 Meeting Minutes
June 8, 2020 Meeting Minutes
July 2020 No Meeting Held
August 10, 2020 Meeting Minutes
September 24, 2020 Meeting Minutes
October 12, 2020 Meeting Minutes
November 9, 2020 Meeting Minutes
December 2020 No Meeting Held

To obtain a copy of the minutes from a meeting before 2018, please email: questions@partnersbhm.org.