Consumer & Family Advisory Committee

The Consumer and Family Advisory Committee is made of consumers and their families. The committee advocates for consumer rights and needed services. Working to improve quality of services and care for you, your loved ones, and our communities

Our Mission

Partners Behavioral Health Management’s Consumer and Family Advisory Committee (CFAC) will lead the efforts to create a community where:

  • People with disabilities are valued and treated with dignity
  • Where stigma, accompanying attitudes, discrimination and other barriers are eliminated

The CFAC will seek to ensure that state-operated services and community-based systems remain compliant with rights protections for recipients of supports and services through appropriate referral on any identified matter. The CFAC will seek to develop, maintain and advance meaningful relationships with consumers, families, and advocacy organizations.

The CFAC will recognize the dignity and rights of the individual who has a disability as well as that of his or her family. CFAC will support the development of appropriate service capacity for meeting the needs of our catchment area community and the effective use of resources. CFAC will be firmly committed to the right of choice for individuals and the fair, timely and meaningful responses to grievances and complaints.

CFAC in Action

As informed advocates, CFAC members:

  • Share the community’s voice and needs at the forefront by working with Partners and its Board of Directors to identify and develop customer-service oriented services and supports
  • Develop action plans dealing with issues and concerns with the core functions of Partners and CFAC, as defined by state law
  • Participate on committees at the local, state, and agency levels to improve the public behavioral health system

CFAC is a volunteer group of individuals who have received or currently receive services, and family members of these individuals. CFAC represents consumers and their families by advocating on their behalf in every aspect of planning and delivering services for mental health, intellectual or developmental disabilities, and substance use. CFAC also advises Partners on improving effectiveness.


If you or a family member has experienced issues with mental health, substance use, or intellectual or developmental disabilities, Partners’ Consumer and Family Advisory Committee (CFAC) is always looking for members. Currently, we need representation for the following communities:

  • Mental Health: Surry County, Yadkin County
  • Substance Use: Lincoln County, Surry County
  • Intellectual/Developmental Disabilities: None


Members of CFAC are expected to attend and participate in regular meetings and represent mental health, substance use, and intellectual and developmental disabilities in Partners’ eight-county service area. CFAC members must be a consumer or a family member willing to:

  • Receive training for their role on the committee
  • Participate in the CFAC’s efforts to link with the State efforts
  • Attend scheduled meetings
  • Make efforts to be informed about issues affecting persons with disabilities
  • Be open-minded, tolerant, and open to diversity

CFAC Membership Application

To apply for the committee, complete the application by opening the electronic version and saving it or printing it.

If you have questions about the CFAC and other consumer volunteer opportunities, or you or your group would like to schedule a visit from our CFAC liaison, please contact Shirley Moore at or 704-884-2646.

Consumer Family Advisory Meeting Information

Consumer Family Advisory Committee meetings are normally held on the second Monday of the month beginning at 6 p.m. Meetings are held at Partners’ Hickory Regional Office, 1985 Tate Boulevard SE, Hickory, NC, with videoconferencing to the Elkin Regional Office. For more details, please contact Shirley Moore at or call 704-884-2646.


 Meeting Documents

January 14, 2019 Meeting Minutes
February 11, 2019 Meeting Minutes
March 11, 2019 Meeting Minutes
April 8, 2019 Meeting Minutes
May 13, 2019 Meeting Minutes
June 10, 2019 Meeting Minutes
July -, 2019 No Meeting Held
August 13, 2019 Meeting Minutes
September -, 2019 Meeting Minutes
October -, 2019 Meeting Minutes
November -, 2019 Meeting Minutes
December -, 2019 Meeting Minutes


 Meeting Documents

January 1, 2018 No Meeting Held
February 12, 2018 Meeting Minutes
March -, 2018 No Meeting Held
April 9, 2018 Meeting Minutes
May 14, 2018 Meeting Minutes
June 11, 2018 Meeting Minutes
July -, 2018 No Meeting Held
August 13, 2018 Meeting Minutes
September 10, 2018 Meeting Minutes
October 8, 2018 Meeting Minutes
November 19, 2018 Meeting Minutes
December -, 2018 No Meeting Held

To obtain a copy of the minutes from a meeting before 2017, please email: