Contact Us

Search for contact information by topic, submit a question to Partners, and report any website issues you encounter.

Having trouble finding the answers you need? Let us know how we can help. You can search topics to find where to direct your questions or you can send an email to questions@partnersbhm.org. If you find a mistake on the website, or think something is missing, you can alert our webmaster.

For information about:

Please contact

Crisis Help–For individuals in crisis and not currently receiving services Call our HOPE Line at 1-888-235-HOPE (4673) for immediate, 24/7 assistance
Crisis Help–For individuals in crisis who are currently receiving services Contact your health care provider agency where you receive services, or call our HOPE Line at 1-888-235-HOPE (4673)
Medicaid and Service Eligibility Call our HOPE Line at 1-888-235-HOPE (4673) for 24/7 assistance
Member Education Call our HOPE Line at 1-888-235-HOPE (4673) for 24/7 assistance
Intellectual and Developmental Disability Assessments and Services Call our HOPE Line at 1-888-235-HOPE (4673) for 24/7 assistance
Mental Health Counseling or Services Call our HOPE Line at 1-888-235-HOPE (4673) for 24/7 assistance
Substance Abuse & Crisis Inpatient Services Call our HOPE Line at 1-888-235-HOPE (4673) for 24/7 assistance
Concerns, Complaints, Compliments Find information and submit your concern, complaint, or compliment online. You can mail your comments to Partners Behavioral Health Management, C/o Grievances, 901 South New Hope Road, Gastonia, NC 28054. You may also email concerns@partnersbhm.org, call 1-877-864-1454, option 3, or file a complaint or compliment in person with any Partner employee
Appeals Call our Appeals Unit at 704-884-2650 (phone only for confidentiality)
Care Coordination Call our HOPE Line at 1-888-235-HOPE (4673) for 24/7 assistance
Consumer & Family Advisory Committee Contact Shirley Moore at smoore@partnersbhm.org or at 704-884-2646
Human Rights Committee Call 1-877-864-1454, option 0
Find a Provider in the Partners Network Check out our Find a Provider web page or call 1-888-235-HOPE (4673) for 24/7 assistance
Housing Services Email housing@partnersbhm.org or call 1-877-864-1454, option 0
Learn about Community Collaborative Care Groups Email System_of_Care@partnersbhm.org or call 828-323-8049
Media Requests and Public Records Requests Please call Cassandra Willis at 704-884-2518 or email contactus@partnersbhm.org
Partners Training Academy Training & Registration Information Email training@partnersbhm.org or call 704-884-2669
Report Fraud and unethical billing, HIPAA and noncompliance issues Call the Corporate Compliance Line at 1-866-806-8777 or submit your comments at https://partnersbhm.alertline.com
Report an incident concerning someone receiving services or treatment Email IRIS@partnersbhm.org or call 704-884-2576
Request your Medical Records from Partners Contact Health Information Management by emailing health_info_mgmt@partnersbhm.org or call 1-877-864-1454, option 0
Veterans’ Contact Call Karen Creech at 704-772-4314 or email System_of_Care@partnersbhm.org

Need help with a personal struggle or problem? Don’t use the form. Instead, call us anytime at 1-888-235-HOPE (4673). We answer 24/7.

Need assistance with another topic? We are here to answer any Partners related questions you may have. Please use the contact form below or email questions@partnersbhm.org for additional information.

Name:

Email:

Phone:

Preferred Contact Method:
Phone:Email:Either:

Description:

Thank you for reporting a problem related to partnersbhm.org. We are not able to directly respond to website-related feedback.
If you wish to contact us regarding issues not related to the website, please choose the appropriate category from our Contacts page.

Name:

Email:

Phone:

Issue:

Webpage?

Description:

X