Having trouble finding the answers you need? Let us know how we can help.
Click on the icons below to learn where to direct your questions.
For information about:
|Crisis Help–For individuals in crisis and not currently receiving services||Call our HOPE Line at 1-888-235-HOPE (4673) for immediate, 24/7 assistance|
|Crisis Help–For individuals in crisis who are currently receiving services||Contact your health care provider agency where you receive services, or call our HOPE Line at 1-888-235-HOPE (4673)|
|Medicaid and Service Eligibility||Call our HOPE Line at 1-888-235-HOPE (4673) for 24/7 assistance|
|Member Education||Call our HOPE Line at 1-888-235-HOPE (4673) for 24/7 assistance|
|Intellectual and Developmental Disability Assessments and Services||Call our HOPE Line at 1-888-235-HOPE (4673) for 24/7 assistance|
|Mental Health Counseling or Services||Call our HOPE Line at 1-888-235-HOPE (4673) for 24/7 assistance|
|Substance Abuse & Crisis Inpatient Services||Call our HOPE Line at 1-888-235-HOPE (4673) for 24/7 assistance|
|Concerns, Complaints, Compliments||Find information and submit your concern, complaint, or compliment online. You can mail your comments to Partners Behavioral Health Management, C/o Grievances, 901 South New Hope Road, Gastonia, NC 28054. You may also email Grievances@partnersbhm.org, call 1-877-864-1454, option 3, or file a complaint or compliment in person with any Partner employee|
|Appeals||Call our Appeals Unit at 704-884-2650 (phone only for confidentiality)|
|Care Coordination||Call our HOPE Line at 1-888-235-HOPE (4673) for 24/7 assistance|
|Consumer & Family Advisory Committee||Contact Shirley Moore at email@example.com or at 704-884-2646|
|Human Rights Committee||Human Rights Committee Call Keshia Sandidge at 704-884-2698 or firstname.lastname@example.org|
|Find a Provider in the Partners Network||Check out our Find a Provider web page or call 1-888-235-HOPE (4673) for 24/7 assistance|
|Housing Services||Email email@example.com or call 1-877-864-1454, option 0|
|Learn about Community Collaborative Care Groups||Email System_of_Care@partnersbhm.org or call 828-323-8049|
|Media Requests and Public Records Requests||Call Stacy Bryant at 704-884-2558 or email firstname.lastname@example.org|
|Partners Training Academy Training & Registration Information Email||Email email@example.com|
|Report Fraud and unethical billing, HIPAA and noncompliance issues||Call the Corporate Compliance Line at 1-866-806-8777 or submit your comments at https://partnersbhm.alertline.com|
|Report an incident concerning someone receiving services or treatment||Email IRIS@partnersbhm.org or call 704-884-2688|
|Request your Medical Records from Partners||Contact Health Information Management by emailing firstname.lastname@example.org or call 1-877-864-1454, option 0|
|Veterans’ Contact||Alice Horton, email@example.com 828-323-8047|
Need help with a personal struggle or problem? Don’t use the form. Instead, call us anytime at 1-888-235-HOPE (4673). We answer 24/7.
Need assistance with another topic? We are here to answer any Partners related questions you may have.
Please use the contact form below or email firstname.lastname@example.org for additional information.
But for urgent assistance, call 1-888-235-4673.