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For information about:

Please contact

Crisis Help–For individuals in crisis and not currently receiving services Call 1-833-353-2093 for immediate, 24/7/365 assistance
Member and Recipient Services Line Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Medicaid and Service Eligibility Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Medicaid and Service Eligibility Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Member Education Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Intellectual and Developmental Disability Assessments and Services Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Mental Health Counseling or Services Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Substance Abuse & Crisis Inpatient Services Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Concerns, Grievances/Complaints, Compliments Find information and submit your concern, grievance/complaint, or compliment online. You can mail your comments to Partners Health Management, C/o Grievances/Complaints, 901 South New Hope Road, Gastonia, NC 28054. You may also email Grievances@partnersbhm.org, call 1-877-864-1454, option 3, or file a grievance/complaint or compliment in person with any Partner employee
Appeals Call our Appeals Unit at 704-884-2650 (phone only for confidentiality)
Care Coordination Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Consumer & Family Advisory Committee Join the monthly CFAC meeting on the second Monday of each month at 6 p.m. CFAC does not meet in July or December. To join a meeting, go to the Partners Event Calendar. For details, call 704-884-2729 or email CFAC@PartnersBHM.org.
Human Rights Committee Human Rights Committee Call Keshia Sandidge at 704-884-2698 or ksandidge@partnersbhm.org
Find a Provider in the Partners Network Check out our Find a Provider web page or call 1-888-235-HOPE (4673) for Monday-Saturday, 7 a.m. to 6 p.m.
Housing Services Email housing@partnersbhm.org or call 1-877-864-1454, option 0
Learn about Community Collaborative Care Groups Email System_of_Care@partnersbhm.org or call 828-323-8049
Media Requests Media Center
Public Records Requests Email questions@partnersbhm.org
Partners Provider Services Call 877-398-4145, Monday-Friday, 7 a.m. to 6 p.m.
Partners Training Academy Training & Registration Information Email Email training@partnersbhm.org
Report Fraud and unethical billing, HIPAA and noncompliance issues Call the Corporate Compliance Line at 1-866-806-8777 or submit your comments at mycompliancereport.com/report?cid=PHM
Report an incident concerning someone receiving services or treatment Email IRIS@partnersbhm.org or call 704-884-2688
Request your Medical Records from Partners Contact Health Information Management by emailing health_info_mgmt@partnersbhm.org or call 1-877-864-1454, option 0
Veterans’ Contact Member Engagement 704-884-2729 and memberquestions@partnersbhm.org

Need help with a personal struggle or problem? Don’t use the form. Instead, call us anytime at 1-888-235-HOPE (4673). We answer 24/7.

Need assistance with another topic? We are here to answer any Partners related questions you may have.
Please use the contact form below or email questions@partnersbhm.org for additional information.
But for urgent assistance, call 1-888-235-4673.

Office Locations:

Gastonia, NC

901 S. New Hope Rd.
Gastonia NC 28054

Hours of Operation:
8 a.m.-5 p.m.
Monday-Friday

Elkin, NC

200 Elkin Business Park Dr.
Elkin NC 28621

Hours of Operation:
8 a.m.-5 p.m.
Monday-Friday

Hickory, NC

1985 Tate Blvd., SE
Hickory NC 28602

Hours of Operation:
8 a.m.-5 p.m.
Monday-Friday

To reach any office, call 1­-877­-864­-1454 (Relay NC 711 or TTY (English) 1-800-735-2962; (Spanish) 1-888-825-6570

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