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For information about: |
Please contact |
| Crisis Help–For individuals in crisis and not currently receiving services | Call our HOPE Line at 1-888-235-HOPE (4673) for immediate, 24/7 assistance |
| Crisis Help–For individuals in crisis who are currently receiving services | Contact your health care provider agency where you receive services, or call our HOPE Line at 1-888-235-HOPE (4673) |
| Medicaid and Service Eligibility | Call our HOPE Line at 1-888-235-HOPE (4673) for 24/7 assistance |
| Member Education | Call our HOPE Line at 1-888-235-HOPE (4673) for 24/7 assistance |
| Intellectual and Developmental Disability Assessments and Services | Call our HOPE Line at 1-888-235-HOPE (4673) for 24/7 assistance |
| Mental Health Counseling or Services | Call our HOPE Line at 1-888-235-HOPE (4673) for 24/7 assistance |
| Substance Abuse & Crisis Inpatient Services | Call our HOPE Line at 1-888-235-HOPE (4673) for 24/7 assistance |
| Concerns, Grievances/Complaints, Compliments | Find information and submit your concern, grievance/complaint, or compliment online. You can mail your comments to Partners Health Management, C/o Grievances/Complaints, 901 South New Hope Road, Gastonia, NC 28054. You may also email Grievances@partnersbhm.org, call 1-877-864-1454, option 3, or file a grievance/complaint or compliment in person with any Partner employee |
| Appeals | Call our Appeals Unit at 704-884-2650 (phone only for confidentiality) |
| Care Coordination | Call our HOPE Line at 1-888-235-HOPE (4673) for 24/7 assistance |
| Consumer & Family Advisory Committee | Contact Shirley Moore at smoore@partnersbhm.org or at 704-884-2646 |
| Human Rights Committee | Human Rights Committee Call Keshia Sandidge at 704-884-2698 or ksandidge@partnersbhm.org |
| Find a Provider in the Partners Network | Check out our Find a Provider web page or call 1-888-235-HOPE (4673) for 24/7 assistance |
| Housing Services | Email housing@partnersbhm.org or call 1-877-864-1454, option 0 |
| Learn about Community Collaborative Care Groups | Email System_of_Care@partnersbhm.org or call 828-323-8049 |
| Media Requests | Media Center |
| Public Records Requests | Email questions@partnersbhm.org |
| Partners Training Academy Training & Registration Information Email | Email training@partnersbhm.org |
| Report Fraud and unethical billing, HIPAA and noncompliance issues | Call the Corporate Compliance Line at 1-866-806-8777 or submit your comments at https://partnersbhm.alertline.com |
| Report an incident concerning someone receiving services or treatment | Email IRIS@partnersbhm.org or call 704-884-2688 |
| Request your Medical Records from Partners | Contact Health Information Management by emailing health_info_mgmt@partnersbhm.org or call 1-877-864-1454, option 0 |
| Veterans’ Contact | Member Engagement 704-884-2729 and memberquestions@partnersbhm. |
Need help with a personal struggle or problem? Don’t use the form. Instead, call us anytime at 1-888-235-HOPE (4673). We answer 24/7.
Need assistance with another topic? We are here to answer any Partners related questions you may have.
Please use the contact form below or email questions@partnersbhm.org for additional information.
But for urgent assistance, call 1-888-235-4673.
Office Locations:
Gastonia, NC
901 S. New Hope Rd.
Gastonia NC 28054
Hours of Operation:
8 a.m.-5 p.m.
Monday-Friday
Elkin, NC
200 Elkin Business Park Dr.
Elkin NC 28621
Hours of Operation:
8 a.m.-5 p.m.
Monday-Friday
Hickory, NC
1985 Tate Blvd., SE
Hickory NC 28602
Hours of Operation:
8 a.m.-5 p.m.
Monday-Friday
To reach any office, call 1-877-864-1454 (Relay NC 711 or TTY (English) 1-800-735-2962; (Spanish) 1-888-825-6570