Normal Business Hours and Locations:
Monday-Friday, 8 a.m.-5 p.m.
Corporate: 901 S. New Hope Road, Gastonia, NC 28054
Partners has offices in Albemarle, Kannapolis, Elkin, Gastonia, Hickory, Monroe, Statesville and Winston-Salem. Visitors should call before going to any Partners office.
You may reach any office by calling 1-888-235-4673 (Relay NC 711 or TTY (English) 1-800-735-2962; (Spanish) 1-888-825-6570.
For information about:
|Crisis Help–For individuals experiencing a non-medical emergency||Call 1-833-353-2093 for immediate assistance; 24 hours/day every day|
|Member and Recipient Services Line||Call 1-888-235-HOPE (4673); 7 a.m. to 6 p.m. Monday-Saturday|
|Medicaid and Service Eligibility||Call 1-888-235-HOPE (4673); 7 a.m. to 6 p.m. Monday-Saturday|
|Member Education||Call 1-888-235-HOPE (4673); 7 a.m. to 6 p.m. Monday-Saturday|
|Intellectual and Developmental Disability Assessments and Services||Call Member Services at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.|
|Mental Health Counseling or Services||Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.|
|Substance Use Disorder & Crisis Inpatient Services||Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.|
|Concerns, Grievances/Complaints, Compliments||Find information and submit your concern, grievance/complaint, or compliment online. You can mail your comments to Partners Health Management, C/o Grievances/Complaints, 901 South New Hope Road, Gastonia, NC 28054. You may also email Grievances@partnersbhm.org, call 1-888-235-4673, or file a grievance/complaint in person with any Partners employee.|
|Appeals||Call our Appeals Unit at 704-884-2650 (phone only for confidentiality); 8 a.m. to 5 p.m. Monday-Friday|
|Care Management||Call Member Services at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.|
|Consumer & Family Advisory Committee||Join the monthly CFAC meeting on the second Monday of each month at 6 p.m. CFAC does not meet in July or December. To join a meeting, go to the Partners Event Calendar. For details, call 704-884-2729 or email CFAC@PartnersBHM.org.|
|Human Rights Committee||Call Bonnie Stanifer at 704-853-9673 or firstname.lastname@example.org.|
|Find a Provider in the Partners Network||Check out our Find a Provider web page or call 1-888-235-HOPE (4673); 7 a.m. to 6 p.m. Monday-Saturday|
|Housing Services||Email email@example.com or call 704-884-2686|
|Learn about Community Collaborative Care Groups||Email System_of_Care@partnersbhm.org or call 828-323-8049|
|Media Requests||Media Center|
|Public Records Requests||Email firstname.lastname@example.org|
|Partners Provider Services||Call 877-398-4145; 7 a.m. to 6 p.m. Monday-Saturday|
|Partners Training Resource and Collaborative & Registration Information Email||Email email@example.com|
|Report Fraud and unethical billing, HIPAA and noncompliance issues||Call 1-866-806-8777 or submit your comments at mycompliancereport.com/report?cid=PHM|
|Report an incident concerning someone receiving services or treatment||Email IRIS@partnersbhm.org or call 704-884-2688|
|Request your Medical Records from Partners||Contact Health Information Management by emailing firstname.lastname@example.org or call 1-877-864-1454, option 0|
|Veterans’ Contact||Member Engagement 704-884-2729 and email@example.com|
Call us at 1-888-235-4673 and select the menu option that best describes your call.
If you are experiencing an emotional crisis, please call us at 1-833-353-2093.
You can also email us at firstname.lastname@example.org. We will respond to your email within 24 hours of receipt during the workweek. If you email on the weekend, we will respond on the first weekday after receiving your email.