Contact Us

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Office Locations:

Normal Business Hours and Locations:
Monday-Friday, 8 a.m.-5 p.m.

Corporate: 901 S. New Hope Road, Gastonia, NC 28054

Partners has offices in Albemarle, Kannapolis, Elkin, Gastonia, Hickory, Monroe, Statesville and Winston-Salem. Visitors should call before going to any Partners office.

You may reach any office by calling 1-888-235-4673 (Relay NC 711 or TTY (English) 1-800-735-2962; (Spanish) 1-888-825-6570.

For information about:

Please contact:

Crisis Help–For individuals experiencing a non-medical emergency Call 1-833-353-2093 for immediate assistance; 24 hours/day every day
Member and Recipient Services Line Call 1-888-235-HOPE (4673); 7 a.m. to 6 p.m. Monday-Saturday
Medicaid and Service Eligibility Call 1-888-235-HOPE (4673); 7 a.m. to 6 p.m. Monday-Saturday
Member Education Call 1-888-235-HOPE (4673); 7 a.m. to 6 p.m. Monday-Saturday
Intellectual and Developmental Disability Assessments and Services Call Member Services at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Mental Health Counseling or Services Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Substance Use Disorder & Crisis Inpatient Services Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Concerns, Grievances/Complaints, Compliments Find information and submit your concern, grievance/complaint, or compliment online. You can mail your comments to Partners Health Management, C/o Grievances/Complaints, 901 South New Hope Road, Gastonia, NC 28054. You may also email Grievances@partnersbhm.org, call 1-888-235-4673, or file a grievance/complaint in person with any Partners employee.
Appeals Call our Appeals Unit at 704-884-2650 (phone only for confidentiality); 8 a.m. to 5 p.m. Monday-Friday
Care Management Call Member Services at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Consumer & Family Advisory Committee Join the monthly CFAC meeting on the second Monday of each month at 6 p.m. CFAC does not meet in July or December. To join a meeting, go to the Partners Event Calendar. For details, call 1-888-235-4673 or email CFAC@PartnersBHM.org.
Human Rights Committee Call Bonnie Stanifer at 704-853-9673 or bstanifer@partnersbhm.org.
Find a Provider in the Partners Network Check out our Find a Provider web page or call 1-888-235-HOPE (4673); 7 a.m. to 6 p.m. Monday-Saturday
Housing Services Email housing@partnersbhm.org or call 704-884-2686
Learn about Community Collaborative Care Groups Email System_of_Care@partnersbhm.org or call 828-323-8049
Media Requests Media Center
Public Records Requests Email questions@partnersbhm.org
Partners Provider Services Call 1-877-398-4145; 7 a.m. to 6 p.m. Monday-Saturday
Partners Training Resource and Collaborative & Registration Information Email Email training@partnersbhm.org
Report Fraud and unethical billing, HIPAA and noncompliance issues Call 1-866-806-8777 or submit your comments at mycompliancereport.com/report?cid=PHM
Report an incident concerning someone receiving services or treatment Email IRIS@partnersbhm.org or call 704-884-2688
Request your Medical Records from Partners Contact Health Information Management by emailing health_info_mgmt@partnersbhm.org or call 1-877-864-1454, option 0
Veterans’ Contact Member Engagement 1-888-235-4673 and memberquestions@partnersbhm.org

Call us at 1-888-235-4673 and select the menu option that best describes your call.

If you are experiencing an emotional crisis, please call us at 1-833-353-2093.

You can also email us at questions@partnersbhm.org. We will respond to your email within 24 hours of receipt during the workweek. If you email on the weekend, we will respond on the first weekday after receiving your email.

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