Office Locations:
Normal Business Hours and Locations:
Monday-Friday, 8 a.m.-5 p.m.
Corporate: 901 S. New Hope Road, Gastonia, NC 28054
Partners has offices in Albemarle, Kannapolis, Elkin, Gastonia, Hickory, Monroe, Statesville and Winston-Salem. Visitors should call before going to any Partners office.
You may reach any office by calling 1-888-235-4673 (Relay NC 711 or TTY (English) 1-800-735-2962; (Spanish) 1-888-825-6570.
For information about: |
Please contact: |
| Crisis Help–For individuals experiencing a non-medical emergency | Call 1-833-353-2093 for immediate assistance; 24 hours/day every day |
| Member and Recipient Services Line | Call 1-888-235-HOPE (4673); 7 a.m. to 6 p.m. Monday-Saturday |
| Medicaid and Service Eligibility | Call 1-888-235-HOPE (4673); 7 a.m. to 6 p.m. Monday-Saturday |
| Member Education | Call 1-888-235-HOPE (4673); 7 a.m. to 6 p.m. Monday-Saturday |
| Intellectual and Developmental Disability Assessments and Services | Call Member Services at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m. |
| Mental Health Counseling or Services | Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m. |
| Substance Use Disorder & Crisis Inpatient Services | Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m. |
| Concerns, Grievances/Complaints, Compliments | Find information and submit your concern, grievance/complaint, or compliment online. You can mail your comments to Partners Health Management, C/o Grievances/Complaints, 901 South New Hope Road, Gastonia, NC 28054. You may also email Grievances@partnersbhm.org, call 1-888-235-4673, or file a grievance/complaint in person with any Partners employee. |
| Appeals | Call our Appeals Unit at 704-884-2650 (phone only for confidentiality); 8 a.m. to 5 p.m. Monday-Friday |
| Care Management | Call Member Services at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m. |
| Consumer & Family Advisory Committee | Join the monthly CFAC meeting on the second Monday of each month at 6 p.m. CFAC does not meet in July or December. To join a meeting, go to the Partners Event Calendar. For details, call 704-884-2729 or email CFAC@PartnersBHM.org. |
| Human Rights Committee | Call Bonnie Stanifer at 704-853-9673 or bstanifer@partnersbhm.org. |
| Find a Provider in the Partners Network | Check out our Find a Provider web page or call 1-888-235-HOPE (4673); 7 a.m. to 6 p.m. Monday-Saturday |
| Housing Services | Email housing@partnersbhm.org or call 704-884-2686 |
| Learn about Community Collaborative Care Groups | Email System_of_Care@partnersbhm.org or call 828-323-8049 |
| Media Requests | Media Center |
| Public Records Requests | Email questions@partnersbhm.org |
| Partners Provider Services | Call 877-398-4145; 7 a.m. to 6 p.m. Monday-Saturday |
| Partners Training Resource and Collaborative & Registration Information Email | Email training@partnersbhm.org |
| Report Fraud and unethical billing, HIPAA and noncompliance issues | Call 1-866-806-8777 or submit your comments at mycompliancereport.com/report?cid=PHM |
| Report an incident concerning someone receiving services or treatment | Email IRIS@partnersbhm.org or call 704-884-2688 |
| Request your Medical Records from Partners | Contact Health Information Management by emailing health_info_mgmt@partnersbhm.org or call 1-877-864-1454, option 0 |
| Veterans’ Contact | Member Engagement 704-884-2729 and memberquestions@partnersbhm.org |
Call us at 1-888-235-4673 and select the menu option that best describes your call.
If you are experiencing an emotional crisis, please call us at 1-833-353-2093.
You can also email us at questions@partnersbhm.org. We will respond to your email within 24 hours of receipt during the workweek. If you email on the weekend, we will respond on the first weekday after receiving your email.