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For information about: |
Please contact |
Crisis Help–For individuals in crisis and not currently receiving services | Call 1-833-353-2093 for immediate, 24/7/365 assistance |
Member and Recipient Services Line | Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m. |
Medicaid and Service Eligibility | Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m. |
Medicaid and Service Eligibility | Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m. |
Member Education | Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m. |
Intellectual and Developmental Disability Assessments and Services | Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m. |
Mental Health Counseling or Services | Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m. |
Substance Abuse & Crisis Inpatient Services | Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m. |
Concerns, Grievances/Complaints, Compliments | Find information and submit your concern, grievance/complaint, or compliment online. You can mail your comments to Partners Health Management, C/o Grievances/Complaints, 901 South New Hope Road, Gastonia, NC 28054. You may also email Grievances@partnersbhm.org, call 1-877-864-1454, option 3, or file a grievance/complaint or compliment in person with any Partner employee |
Appeals | Call our Appeals Unit at 704-884-2650 (phone only for confidentiality) |
Care Coordination | Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m. |
Consumer & Family Advisory Committee | Join the monthly CFAC meeting on the second Monday of each month at 6 p.m. CFAC does not meet in July or December. To join a meeting, go to the Partners Event Calendar. For details, call 704-884-2729 or email CFAC@PartnersBHM.org. |
Human Rights Committee | Human Rights Committee Call Keshia Sandidge at 704-884-2698 or ksandidge@partnersbhm.org |
Find a Provider in the Partners Network | Check out our Find a Provider web page or call 1-888-235-HOPE (4673) for Monday-Saturday, 7 a.m. to 6 p.m. |
Housing Services | Email housing@partnersbhm.org or call 1-877-864-1454, option 0 |
Learn about Community Collaborative Care Groups | Email System_of_Care@partnersbhm.org or call 828-323-8049 |
Media Requests | Media Center |
Public Records Requests | Email questions@partnersbhm.org |
Partners Provider Services | Call 877-398-4145, Monday-Friday, 7 a.m. to 6 p.m. |
Partners Training Academy Training & Registration Information Email | Email training@partnersbhm.org |
Report Fraud and unethical billing, HIPAA and noncompliance issues | Call the Corporate Compliance Line at 1-866-806-8777 or submit your comments at mycompliancereport.com/report?cid=PHM |
Report an incident concerning someone receiving services or treatment | Email IRIS@partnersbhm.org or call 704-884-2688 |
Request your Medical Records from Partners | Contact Health Information Management by emailing health_info_mgmt@partnersbhm.org or call 1-877-864-1454, option 0 |
Veterans’ Contact | Member Engagement 704-884-2729 and memberquestions@partnersbhm. |
Need help with a personal struggle or problem? Don’t use the form. Instead, call us anytime at 1-888-235-HOPE (4673). We answer 24/7.
Need assistance with another topic? We are here to answer any Partners related questions you may have.
Please use the contact form below or email questions@partnersbhm.org for additional information.
But for urgent assistance, call 1-888-235-4673.
Office Locations:
Gastonia, NC
901 S. New Hope Rd.
Gastonia NC 28054
Hours of Operation:
8 a.m.-5 p.m.
Monday-Friday
Elkin, NC
200 Elkin Business Park Dr.
Elkin NC 28621
Hours of Operation:
8 a.m.-5 p.m.
Monday-Friday
Hickory, NC
1985 Tate Blvd., SE
Hickory NC 28602
Hours of Operation:
8 a.m.-5 p.m.
Monday-Friday
To reach any office, call 1-877-864-1454 (Relay NC 711 or TTY (English) 1-800-735-2962; (Spanish) 1-888-825-6570