Contact Us

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For information about:	Please contact
Crisis Help–For individuals in crisis and not currently receiving services	Call 1-833-353-2093 for immediate, 24/7/365 assistance
Member and Recipient Services Line	Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Medicaid and Service Eligibility	Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Medicaid and Service Eligibility	Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Member Education	Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Intellectual and Developmental Disability Assessments and Services	Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Mental Health Counseling or Services	Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Substance Abuse & Crisis Inpatient Services	Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Concerns, Grievances/Complaints, Compliments	Find information and submit your concern, grievance/complaint, or compliment online. You can mail your comments to Partners Health Management, C/o Grievances/Complaints, 901 South New Hope Road, Gastonia, NC 28054. You may also email Grievances@partnersbhm.org, call 1-877-864-1454, option 3, or file a grievance/complaint or compliment in person with any Partner employee
Appeals	Call our Appeals Unit at 704-884-2650 (phone only for confidentiality)
Care Coordination	Call our HOPE Line at 1-888-235-HOPE (4673) Monday-Saturday, 7 a.m. to 6 p.m.
Consumer & Family Advisory Committee	Join the monthly CFAC meeting on the second Monday of each month at 6 p.m. CFAC does not meet in July or December. To join a meeting, go to the Partners Event Calendar. For details, call 704-884-2729 or email CFAC@PartnersBHM.org.
Human Rights Committee	Human Rights Committee Call Keshia Sandidge at 704-884-2698 or ksandidge@partnersbhm.org
Find a Provider in the Partners Network	Check out our Find a Provider web page or call 1-888-235-HOPE (4673) for Monday-Saturday, 7 a.m. to 6 p.m.
Housing Services	Email housing@partnersbhm.org or call 1-877-864-1454, option 0
Learn about Community Collaborative Care Groups	Email System_of_Care@partnersbhm.org or call 828-323-8049
Media Requests	Media Center
Public Records Requests	Email questions@partnersbhm.org
Partners Provider Services	Call 877-398-4145, Monday-Friday, 7 a.m. to 6 p.m.
Partners Training Academy Training & Registration Information Email	Email training@partnersbhm.org
Report Fraud and unethical billing, HIPAA and noncompliance issues	Call the Corporate Compliance Line at 1-866-806-8777 or submit your comments at mycompliancereport.com/report?cid=PHM
Report an incident concerning someone receiving services or treatment	Email IRIS@partnersbhm.org or call 704-884-2688
Request your Medical Records from Partners	Contact Health Information Management by emailing health_info_mgmt@partnersbhm.org or call 1-877-864-1454, option 0
Veterans’ Contact	Member Engagement 704-884-2729 and memberquestions@partnersbhm.org

Need help with a personal struggle or problem? Don’t use the form. Instead, call us anytime at 1-888-235-HOPE (4673). We answer 24/7.

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Please use the contact form below or email questions@partnersbhm.org for additional information.
But for urgent assistance, call 1-888-235-4673.