Important Utilization Management Information for Partners’ Providers: SAR submission in Alpha+
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County Realignment

Welcome Forsyth and Davie Counties! 

Effective Nov. 1, 2021, individuals in Forsyth and Davie counties who currently receive Medicaid or State-funded Services for intellectual or developmental disabilities, mental health or substance use disorders through Cardinal Innovations Healthcare are automatically enrolled.

Please see the press release.

Cabarrus, Union and Stanly County Realignment 

Individuals in CabarrusUnion and Stanly counties who currently receive Medicaid or State-funded Services for intellectual or developmental disabilities, mental health or substance use disorders through Cardinal Innovations Healthcare were automatically enrolled with Partners on September 1, 2021.

Click to View Our New Member Welcome Packet
Have questions?

Our Member Engagement team is available to assist members and their families.

Phone:  704-884-2729
Email: questions@partnersbhm.org

If you are experiencing a behavioral health crisis, please call 1-888-235-HOPE (4673), anytime, day or night.

Member Café Events

Do you have questions or concerns about your health, your rights, or your current services? Partners cares and wants to listen. Our Member Café is a great place for you to voice your concerns and learn about resources and services available to you. Join us via Zoom on the second Tuesday of each month from 1-2 p.m.

Registration: Click Here to Register

Community Café Events

The Partners Community Model works collaboratively in each of our counties to identify and meet the needs of individuals living with behavioral health issues. Together, with your input, we can focus on relevant issues, concerns and ideas to improve the  lives of those we serve. We invite you to join us each month for an engaging conversation dedicated to strengthening our communities. 

Registration: Click Here to Register

Miss an event? Video recordings are available below.

Welcome to Partners! Geriatric Adult Specialty Team Overview (Davie & Forsyth) – October 21, 2021Welcome to Partners! Registry of Unmet Needs Overview - October 5, 2021Welcome to Partners! Registry of Unmet Needs Overview (Spanish) - October 6, 2021Welcome to Partners! I/DD Services Overview - September 30, 2021Welcome to Partners! I/DD Services Overview (Spanish) - September 30, 2021Partners Community Café - September 22, 2021Welcome to Partners! Member & Community Open House - September 21, 2021Partners Member Café - September 14, 2021
Partners Community Café- August 21, 2021Welcome to Partners! Registry of Unmet Needs - August 18, 2021Welcome to Partners! Member & Community Open House - August 12, 2021Welcome to Partners! MHSU Services Overview - July 28, 2021Welcome to Partners! I/DD Services Overview - July 21, 2021Welcome to Partners! Registry of Unmet Needs - July 16, 2021Welcome to Partners! Member & Community Open House - July, 14, 2021Welcome to Partners! Member Listening Session - June 30, 2021

Quarterly Provider Network Forums

Quarterly Provider Network Forums are held in March, June, September and December. The forums are an opportunity to share updates and vital information with providers. Recordings of previous forum are available for viewing at https://providers.partnersbhm.org/provider-webinars-forums/.

Wed., Dec. 8, 2021 from 1:00 – 3:00 p.m. 

Partners’ Provider Council

The Partners Provider Council is a professional representative and advocate for all service providers in the Partners’ catchment area. The Council facilitates an open exchange of ideas and brings forward concerns and solutions while promoting collaboration and mutual accountability among providers. All providers are welcome to attend. Meetings are held on fourth Friday of the month at 9:30 a.m. via Zoom. Learn more at https://providers.partnersbhm.org/provider-council/

Fri., Jan. 28, 2022, 9:30 a.m.
Fri., Feb. 25, 2022, 9:30 a.m. 

Miss an event? Video recordings are available below.

Welcome to Partners! Hospital Provider Information Session - September 22, 2021Welcome to Partners! MHSU Focused Provider Information Session - September 21, 2021Welcome to Partners! LIP and Group Practices Provider Info. Session - September 20, 2021Welcome to Partners! Innovations and I DD Focused Provider Information Session - September 15, 2021Welcome to Partners! Provider Open House - September 14, 2021Welcome to Partners! Community Navigator Provider Session - August 20, 2021Welcome to Partners! Long Term Community Supports (LTCS) Level 1-5 Session 2 - August 18, 2021Welcome to Partners! Long Term Community Supports (LTCS) Level 1-5 Session 1 - August 16, 2021Welcome to Partners! UM Expectations and Authorizations Provider Information Session - August 3, 2021Welcome to Partners! State Funded Contracts - July 28, 2021Welcome to Partners! In Lieu of Services - July 13, 202Welcome to Partners! Licensed Independent Practitioners and Group Practices - June 18, 2021

El Café para Miembros

Información para la página de realineación del condado sobre El Café para Miembros de Partners

¿Tiene preguntas o inquietudes sobre su salud, sus derechos o sus servicios actuales?

Partners se preocupa y quiere escuchar. Nuestro Café para Miembros es un buen lugar para que exprese sus inquietudes y aprenda sobre los recursos y servicios disponibles para usted. Únase a nosotros a través de Zoom el segundo martes de cada mes de 1-2 p.m.

Regístrese en https://www.partnersbhm.org/events/member-cafe/

Martes 9 de noviembre de 2021           1:00-2:00 p.m.
Martes 14 de diciembre de 2021          1:00-2:00 p.m.
Martes 11 de enero de 2022                  1:00-2:00 p.m.
Martes 8 de febrero de 2022                 1:00-2:00 p.m.
Martes 8 de marzo de 2022                    1:00-2:00 p.m.
Martes 12 de abril de 2022                     1:00-2:00 p.m.
Martes 10 de mayo, 2022                       1:00-2:00 p.m.
Martes 14 de junio de 2022                    1:00-2:00 p.m.

¿Te perdiste un evento? Las grabaciones de video están disponibles a continuación.

Bienvenidos a Partners: Registro de Necesidades Insatisfechas (español)

Esta sesión se llevará a cabo completamente en español. El Registro de Necesidades Insatisfechas es una lista de espera para obtener un lugar (también conocido como cupo) en la Exención de NC Innovations, que cubre servicios para personas con discapacidades intelectuales o del desarrollo. Se compartirá información sobre la transición a Partners de aquellos que ya están en el registro, así como información sobre cómo se puede agregar una persona al registro.

Bienvenidos a Partners: Descripción general de los servicios para Discapacidad Intelectual y/o del Desarrollo (español)

Esta sesión se llevará a cabo completamente en español. Obtenga más información sobre los servicios que Partners ofrece en su plan de salud para los miembros que viven con una Discapacidad Intelectual y del Desarrollo y obtenga respuestas a preguntas sobre la realineación del condado.

Bienvenido a Partners: Registro de Necesidades Insatisfechas - 18 de Agosto de 2021

El Registro de Necesidades Insatisfechas es una lista de espera para obtener un lugar (también conocido como un cupo) en la Exención de Innovaciones de NC, que cubre los servicios para personas con discapacidades intelectuales o del desarrollo. Compartiremos información para aquellos que están inscritos al Registro y están haciendo la transición a Partners, al igual de cómo se puede agregar una persona al Registro.

Bienvenido a Partners: Evento abierto para Miembros & Comunidad - 12 de agosto de 2021

¡Conozca más sobre Partners! Conozca nuestros departamentos, empleados y nuestra misión de mejorar vidas y fortalecer las comunidades. Al final de la jornada de puertas abiertas se celebrará una sesión de preguntas y respuestas.


Información importante sobre la Realineación del Condado

Se están programando eventos adicionales con respecto a la Realineación del Condado. Para recibir comunicación, asegúrese de hacer clic en el botón Permanecer conectado a continuación para suscribirse.

Tenemos un correo electrónico designado y una línea telefónica para nuestros nuevos condados. Por favor, envíe cualquier pregunta por correo electrónico a CountyQuestions@partnersbhm.org o llámenos al 1-833-589-2184. Obtenga más información en www.welcometopartners.org

Timeline of County Realignment Activities

October 19, 2020: Cabarrus and Union counties, in separate actions, announce their intent to request realignment from Cardinal Innovations Healthcare to Partners Health Management.

November. 9, 2020: Stanly County announces its intent to request realignment from Cardinal Innovations to Partners.

March 4, 2021: Forsyth County announces its intent to request realignment from Cardinal Innovations to Partners.

April 9, 2021: Dr. Mandy Cohen, MHP, Secretary of the North Carolina Department of Health and Human Services (NC DHHS), approves Cabarrus and Union Counties requests to realign with Partners. The realignment is effective September 1, 2021.

May 24, 2021: Dr. Mandy Cohen approves Stanly County’s request to realign with Partners.
The realignment is effective September 1, 2021.

June 29, 2021: Davie County announces its intent to request realignment from Cardinal Innovations to Partners.

August 23, 2021: Partners announces that Forsyth and Davie counties will transition to Partners on November 1, 2021.

September 1, 2021: Cabarrus, Union and Stanly transition to Partners. 

An Open Network Approach

Partners believes an open provider network ensures choice and access for members in the county. Though LME/MCOs are permitted to have closed networks, Partners has never limited provider enrollment in that way. We welcome all providers who meet state qualifications and will not limit entry to the network based on size of the providers or the continuum of services offered.

To ensure continuity of care, providers can begin the process of joining the Partners Provider Network now.

Providers who want to join the Partners network may begin the credentialing process by completing the online Request for Consideration Form (Word doc). You may begin this process regardless of your inclusion in the Cardinal network.

If you are currently in-network with Partners, use the Provider Change Form to add all sites/services/clinicians serving members in Cabarrus, Union, Stanly and Forsyth counties.

Learn more about Partners’ Provider Credentialing and Enrollment at https://providers.partnersbhm.org/provider-enrollment-credentialing/.

Also see our Guide to Transitioning to AlphaMCS

Partners has just received permission from the state to enroll and contract with realigning providers prior to completing the credentialing process. For that reason, we are currently in the process of enrolling prioritized providers. You should expect to receive a contract from us this week if you have active authorizations and/or claims for members from Cabarrus, Stanly or Union county. Providers who are not currently/actively serving members from Cabarrus, Stanly and Union counties will be processed through credentialing and enrolled after the prioritized providers are finalized. If you are currently/actively serving a member from one of these aligning counties, then please let us know right away so that we can finalize your enrollment.

You can reach us at credentialingteam@partnersbhm.org or you may contact the Provider Network Helpdesk at pas@partnersbhm.org.

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