Frequently Asked Questions for Members & Families
Cabarrus, Union and Stanly County Boards of County Commissioners have passed resolutions to disengage from Cardinal Innovations Healthcare and align with Partners. Each of the three counties have submitted their requests to realign to the Secretary of North Carolina Department of Health and Human Services.
Forsyth County’s Board of County Commissioners voted on March 4 to begin the process for realignment. To review the plan, visit https://forsyth.cc/disengagementplan.aspx.
Realignment Information for each county is shared on their website.
Citizens of realigning counties who have Medicaid or have no health insurance, and who receive Mental Health, Substance Use Disorder or Intellectual and Developmental Disabilities services will be impacted by this change. If realignments are approved, your services would be managed by Partners.
Members currently served by Partners will not be impacted by this change.
Yes. Partners will work with providers currently serving realigning counties to include them in Partners’ Provider Network. Partners will honor member service authorizations, annual plans and other documentation and decisions essential to ensure a smooth transition.
Continuity of care is Partners’ top priority for individuals receiving services in realigning counties. It is critical to ensure that the transition process is as seamless as possible for members and their families. Partners will make every effort to employ current care managers who are supporting members in realigning counties; and, consistent with Partners’ philosophy and model of a broad and open provider network, we will contract with existing providers in those counties. We will also work to identify highest-risk members in care to provide them with additional support during the transition.
Partners has reviewed the currently available “In Lieu Of” services offered to members in Forsyth County and are confident that there will remain the same or similar services after transition. Partners has many “in lieu of “services available to members, many the same as Cardinal. If during the ramp-up process any are discovered that are currently available and do not crosswalk to one of Partners such services, Partners will work with DHHS to have those approved as soon as possible, expecting to finalize before the transition date. Those that are currently offered by Partners and not by Cardinal will also become available to Forsyth residents at the time of transition.
No. If you are currently receiving Mental Health, Substance Use Disorder or Intellectual/Developmental Disability services through Cardinal, and remain eligible for services, you will be automatically enrolled with Partners with the effective date of the realignment, should it be approved.
Partners CFAC operates as an independent and self-governing group that provides valuable insight, feedback, suggestions and guidance to Partners’ Board of Directors and senior leadership. The CFAC membership consists of three members/family members from each of the current counties. There currently are no regional or county level CFAC groups. Partners supports the CFAC’s determination of the best structure to meet their needs and would support any additional regional or county level group if that was the will of the members. Partners has a very effective CFAC that collaborates closely with the governing board and leadership team. In addition, Partners’ Board has three CFAC representatives who are voting members of the Board.
Partners does have bilingual staff to support our members and we are currently expanding our bilingual staff to meet the growing needs of members and families. Additionally, we offer immediate, simultaneous interpretation for members who call our Access to Care Call Center or other Partners’ staff who support members.
We routinely translate printed member information and education materials into Spanish and have the ability to quickly translate these materials for members who speak other languages.
If you have additional questions, please feel free to reach out to our Member Engagement Department at 704-884-2729. Our Member Engagement team is happy to help and can provide interpretation support if needed.