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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan will launch July 1, 2024.
If you are in Partners Tailored Plan, you will receive a Partners Medicaid ID card starting on May 29 with PCP assignments. Please use the Choose or Change Your PCP form to change your PCP.


Partners wants its members to be prepared against COVID-19.
Stay prepared by getting the latest information directly from reliable sources.

Letter from our CEO

Here you can view a letter from our CEO, Rhett Melton addressing members and the community on the current state of the COVID-19 outbreak.

Be prepared

Who is at risk?

COVID-19 is a new virus, so humans do not have immunity to this virus. However, Older adults and people who have severe chronic medical conditions like heart, lung or kidney disease and those with weakened immune systems seem to be at higher risk for more serious COVID-19 illness. Early data suggest older people are twice as likely to have serious COVID-19 illness. Learn more.

Some pregnant women may be more susceptible to viral respiratory infections, including COVID-19. There is no evidence that children are more susceptible to COVID-19. The CDC has information specifically for pregnant women and children.

What should I do to not catch COVID-19?

Healthy Habits:

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing
  • Avoid exposure to others who are sick
  • Stay home when you are ill
  • Clean and disinfect surfaces that are frequently touched

Practice Social Distancing

Social distancing is a way to keep people from interacting closely or frequently enough to spread an infectious disease. You may have noticed that schools in North Carolina have closed and it is now recommended that gatherings of over 50 people not take place. This is one way of practicing social distancing.

Stay Connected

The Pyx Health phone app can help you monitor your mental and physical health.

Sometimes, situations like what we are experiencing with COVID-19 can increase anxiety. Here are some ways to combat these feelings:

  • Take breaks from watching, reading, or listening to news stories, including social media. Hearing about the pandemic repeatedly can be upsetting.
  • Take care of your body. Take deep breaths, stretch, or meditate. Try to eat healthy, well-balanced meals, exercise regularly, get plenty of sleep, and avoid alcohol and drugs.
  • Make time to unwind. Try to do some other activities you enjoy.
  • Connect with others. Talk with people you trust about your concerns and how you are feeling.

You can find more information about managing anxiety and stress on the CDC website.


The NC Department of Health and Human Services (NC DHHS) has and continues to develop resources to assist all North Carolinians. Visit for reliable, up-to-date information.

Included on this page is helpful information for:

Stay prepared by getting the latest information directly from reliable sources. Be thoughtful about what you read or hear about the virus and make sure you are separating rumor from fact before you share it.

Parents who need food assistance for their children can text FOODNC to 877-877 to locate nearby free meal sites. The texting service is also available in Spanish by texting COMIDA to 877-877. No Kid Hungry North Carolina is providing different pickup and delivery options throughout the state. For more information, visit

The National Family Caregiver Support Program (NFCSP) provides grants to fund various supports that help family and informal caregivers care for older adults in their homes for as long as possible.

Additional Resources

Check My Symptoms

The North Carolina Department of Health and Human Services (NC DHHS) has a public website to allow you to enter symptoms and determine if you should get tested for COVID-19. If it is recommended that you get tested, you will receive a link to a list of nearby testing sites via email or text. (Note: The symptom checker is an informational tool to help you determine if you may need to be tested. It is not a physician order. Testing sites may require their own screening. Click here to go to the symptom checker.

Stay informed

NC Department of Health and Human Services (NC DHHS)

Centers for Disease Control (CDC)

The Division of Mental Health/Developmental Disabilities/Substance Use Services and the Division of Health Benefits (NC Medicaid) host a weekly COVID-19 Update Call for Consumers with behavioral health and intellectual/developmental disabilities, their family members and community stakeholders. The call is held every Monday at 2:00 p.m. June 15 call-in information: Toll-free 1-877-336-4441 and enter Access Code 9264293. Closed Captioning.