Pyx Health banner

Know Your Options

Are you stressed or having a non-medical emergency?
Call your Service Provider or Call Partners’ Behavioral Health Crisis Line:

Call: 1-833-353-2093

If you are experiencing a medical emergency, go to the ER or call 911

What is a Behavioral Health Crisis?

A behavioral health crisis happens when you are unable to cope with a range of emotions, impulses and behaviors. Below are examples of a behavioral health crisis:

  • Feelings of panic or anxiety that cause you to avoid people and decisions.
  • Believing people are out to get you or want to hurt you.
  • Withdrawal from alcohol or drugs.
  • Major changes in alcohol or drug use.
  • Seeing or hearing things other people do not see or hear.
  • Intense feelings of hopelessness, helplessness or sadness.
  • Thinking or talking about hurting yourself or others.

If you or someone you know is in a crisis, call 1-833-353-2093.

Partners is excited to announce new enhancements to our PartnersACCESS Call Center. This includes:

  • An Interactive Voice Response System (IVR) with prompts to easily reach departments and topics at the touch of a button.
  • Option selections are offered in English or Spanish.
    • A new toll-free Behavioral Health Crisis Line number 24/7/365:
  • Callers to PartnersACCESS, 1-888-235-4673 (HOPE), will hear a recorded message directing them to different options below:
    • Member and Recipient Services
    • Provider Line
    • Care Management Housing and Care Management Intellectual Developmental Disabilities and Traumatic Brain Injury and for Mental Health and Substance Use Disorders
    • Provider Services
    • Partners greeting message will immediately prompt callers to select the Behavioral Health Crisis Line if needed to access the line from PartnersACCESS number.
  • Member Services and Provider Services are open 7 a.m. to 6 p.m. Monday-Saturday.
    • Member Services: 1-888-353-2093
    • Provider Services: 1-877-398-4145

Medicaid Direct will Launch April 1st:

  • Partners mailings of Medicaid Direct Welcome Packets March 10th-18th 

Tailored Plan Launch Delay until October 1st:

  • You will soon receive a letter from NC Medicaid announcing the delay

*Members can now schedule rides.

Mental illnesses do not discriminate – they can affect anyone, men, women and children regardless of gender, race, ethnicity and socio-economic status.

A Source of Hope for All

Some cases of mental illness are long-term, severe and persistent…the quality of life for such individuals can be improved by their focusing on their recovery and well-being and by access to services.

National Alliance on Mental Illness

Updated: April 2, 2023