Know Your Options

Are you stressed or having a non-medical emergency?
Call your Service Provider or Call Partners’ Help Line:

Call: 1-888-235-HOPE (4673)

If you are experiencing a medical emergency, go to the ER or call 911

What is a Behavioral Health Crisis?

When you can’t cope with your emotions, impulses, or actions, you are having a behavioral health crisis. Some examples are:

  • Thinking or talking about hurting yourself or others
  • Overwhelming hopelessness, helplessness, or sadness
  • Seeing or hearing things other people don’t
  • Big changes in alcohol or drug use
  • Withdrawal from alcohol or drugs
  • Believing people are out to get you or want to hurt you
  • Panic or anxiety causing you to avoid people or making decisions

If you or someone you know is in a crisis, call 1-888-235-HOPE (4673).

We are available 24/7. When you call, a specialist will ask questions to determine the best care for you. The staff will also schedule an appointment with a behavioral health care or substance use provider you choose in our network.

Pregnant women who are abusing substances and anyone injecting drugs receive priority scheduling. If you are a pregnant alcohol or drug user, or you are an intravenous drug user, we will find you an appointment as soon as possible.

Once you are receiving services, your provider is your “First Responder.” You will be able to reach your provider any time during a crisis. You and your provider will create a crisis plan specific to your needs. The plan outlines what you, your family, and your friends should do if you are having a crisis.

Mental illnesses do not discriminate – they can affect anyone, men, women and children regardless of gender, race, ethnicity and socio-economic status.

A Source of Hope for All

Some cases of mental illness are long-term, severe and persistent…the quality of life for such individuals can be improved by their focusing on their recovery and well-being and by access to services.

National Alliance on Mental Illness