Know Your Options
Are you stressed or having a non-medical emergency?
Call your Service Provider or Call Partners’ Behavioral Health Crisis Line:
Call: 1-833-353-2093
If you are experiencing a medical emergency, go to the ER or call 911
What is a Behavioral Health Crisis?
A behavioral health crisis happens when you are unable to cope with a range of emotions, impulses and behaviors. Below are examples of a behavioral health crisis:
- Feelings of panic or anxiety that cause you to avoid people and decisions.
- Believing people are out to get you or want to hurt you.
- Withdrawal from alcohol or drugs.
- Major changes in alcohol or drug use.
- Seeing or hearing things other people do not see or hear.
- Intense feelings of hopelessness, helplessness or sadness.
- Thinking or talking about hurting yourself or others.

If you or someone you know is in a crisis, call 1-833-353-2093.
Partners is excited to announce new enhancements to our PartnersACCESS Call Center. This includes:
- An Interactive Voice Response System (IVR) with prompts to easily reach departments and topics at the touch of a button.
- Option selections are offered in English or Spanish.
- A new toll-free Behavioral Health Crisis Line number 24/7/365:
1-833-353-2093
- A new toll-free Behavioral Health Crisis Line number 24/7/365:
- Callers to PartnersACCESS, 1-888-235-4673 (HOPE), will hear a recorded message directing them to different options below:
- Member and Recipient Services
- Provider Line
- Care Management Housing and Care Management Intellectual Developmental Disabilities and Traumatic Brain Injury and for Mental Health and Substance Use Disorders
- Provider Services
- Partners greeting message will immediately prompt callers to select the Behavioral Health Crisis Line if needed to access the line from PartnersACCESS number.
- Member Services and Provider Services are open 7 a.m. to 6 p.m. Monday-Saturday.
- Member Services: 1-888-353-2093
- Provider Services: 1-877-398-4145
Medicaid Direct will Launch April 1st:
- Partners mailings of Medicaid Direct Welcome Packets March 10th-18th
Tailored Plan Launch Delay until October 1st:
- You will soon receive a letter from NC Medicaid announcing the delay
*Members can now schedule rides.

– A Source of Hope for AllMental illnesses do not discriminate – they can affect anyone, men, women and children regardless of gender, race, ethnicity and socio-economic status.
– National Alliance on Mental IllnessSome cases of mental illness are long-term, severe and persistent…the quality of life for such individuals can be improved by their focusing on their recovery and well-being and by access to services.
Updated: April 2, 2023