Know Your Options

Are you stressed or having a non-medical emergency?
Call your Service Provider or Call Partners’ Behavioral Health Crisis Line:

Call: 1-833-353-2093

If you are experiencing a medical emergency, go to the ER or call 911

What is a Behavioral Health Crisis?

A behavioral health crisis happens when you are unable to cope with a range of emotions, impulses and behaviors. Below are examples of a behavioral health crisis:

Feelings of panic or anxiety that cause you to avoid people and decisions.
Believing people are out to get you or want to hurt you.
Withdrawal from alcohol or drugs.
Major changes in alcohol or drug use.
Seeing or hearing things other people do not see or hear.
Intense feelings of hopelessness, helplessness or sadness.
Thinking or talking about hurting yourself or others.

If you or someone you know is in a crisis, call 1-833-353-2093.

Partners is excited to announce new enhancements to our PartnersACCESS Call Center. This includes:

An Interactive Voice Response System (IVR) with prompts to easily reach departments and topics at the touch of a button.
Option selections are offered in English or Spanish.
- A new toll-free Behavioral Health Crisis Line number 24/7/365:
  1-833-353-2093
Callers to PartnersACCESS, 1-888-235-4673 (HOPE), will hear a recorded message directing them to different options below:
- Member and Recipient Services
- Provider Line
- Care Management Housing and Care Management Intellectual Developmental Disabilities and Traumatic Brain Injury and for Mental Health and Substance Use Disorders
- Provider Services
- Partners greeting message will immediately prompt callers to select the Behavioral Health Crisis Line if needed to access the line from PartnersACCESS number.
Member Services and Provider Services are open 7 a.m. to 6 p.m. Monday-Saturday.
- Member Services: 1-888-353-2093
- Provider Services: 1-877-398-4145

Medicaid Direct will Launch April 1st:

Partners mailings of Medicaid Direct Welcome Packets March 10^th-18^th

Tailored Plan Launch Delay until October 1^st:

You will soon receive a letter from NC Medicaid announcing the delay

*Members can now schedule rides.

Mental illnesses do not discriminate – they can affect anyone, men, women and children regardless of gender, race, ethnicity and socio-economic status.

– A Source of Hope for All

Some cases of mental illness are long-term, severe and persistent…the quality of life for such individuals can be improved by their focusing on their recovery and well-being and by access to services.

– National Alliance on Mental Illness

Updated: April 2, 2023