If you are a new member in Partners’ network or if you were enrolled in the past, our Access to Care Department can tell you what to expect during your care or treatment.
All new members receive a welcome letter from Partners within two weeks of scheduling their first appointments with a behavioral health care provider in our Provider Network. The letter tells you where to find information and how to request copies of the information.
The Partners Consumer Handbook (English Version) (Español Version) is a great resource to learn all about being a member of the Partners network. You can find all of our publications and many other useful resources on our Resources page.
Talk to us about enrollee education
Need to find a list of providers in your area? Want to learn more about your rights? Contact Access to Care at 1-888-235-HOPE (4673).
Behavioral Health Education Services
Many departments and speakers at Partners teach the community and new members about:
- How to get services
- Your rights and responsibilities
- Grievances and appeals
- Suicide prevention
- Signs of mental illness
- Risks of substance use
- Substance use prevention
- Community guide
- Supports Intensity Scale (SIS)