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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan will launch July 1, 2024.


We want to hear from you!

You’re always welcome to tell us your thoughts. Use the form below to leave a compliment or grievance/complaint about Partners or our Providers. All feedback is important to us. Some concerns and complaints will require a formal process when we look into them. These are considered grievances/complaints. Although your feedback is confidential, there are times when it is helpful for us to contact you.

You can file a grievance/complaint by:

  • Telephone – Call 1-888-235-HOPE (4673)
  • Mail – Partners Health Management, C/o Grievances/Complaints, 901 South New Hope Road, Gastonia, NC 28054
  • Email –
  • Online – Use our feedback form >
  • Or in person – Every employee at Partners is able to take your grievance/complaint.