We want to hear from you!

You’re always welcome to tell us your thoughts. Use the form below to leave us a compliment, concern, or complaint about Partners or our Providers. All feedback is important to us. Some concerns and complaints will require a formal process when we look into them. These are considered grievances. Although your feedback is confidential, there are times when it is helpful for us to contact you.

You can file a grievance by:

  • Telephone – Call 1-888-235-HOPE (4673)
  • Mail – Partners Health Management, C/o Grievances, 901 South New Hope Road, Gastonia, NC 28054
  • Email – Grievances@partnersbhm.org
  • Online – Use our feedback form >
  • Or in person – Every employee at Partners is able to take your grievance.