You’re always welcome to tell us your thoughts. Use the form below to leave a compliment or grievance/complaint about Partners or our Providers. All feedback is important to us. Some concerns and complaints will require a formal process when we look into them. These are considered grievances/complaints. Although your feedback is confidential, there are times when it is helpful for us to contact you.
You can file a grievance/complaint by:
- Telephone – Call 1-888-235-HOPE (4673)
- Mail – Partners Health Management, C/o Grievances/Complaints, 901 South New Hope Road, Gastonia, NC 28054
- Email – Grievances@partnersbhm.org
- Online – Use our feedback form >
- Or in person – Every employee at Partners is able to take your grievance/complaint.