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Forsyth, Davie County services transition to Partners

Gastonia, NC [November 1, 2021] – Effective today, Partners Health Management (Partners) is managing intellectual/developmental disability, mental health and substance use care for residents in Davie and Forsyth counties who receive specialized Medicaid and State-funded services.

Over 20,000 individuals with Medicaid enrollment through Davie and Forsyth counties whose care was managed by Cardinal Innovations Healthcare were automatically transitioned to Partners on Nov. 1, 2021.

Rhett Melton, CEO of Partners, said, “Partners is honored to have the opportunity to work with Forsyth and Davie County residents, health care providers and stakeholders to bring the highest quality of care to members and their families. We look forward to working together to build a strong foundation of partnership and collaboration in these communities.”

Members impacted by the transition will receive new Medicaid cards in November and should continue to use their current card until that time. Partners has added approximately 360 providers over the last six months to ensure that members can choose to continue care with their current providers to ensure continuity of care.

Forsyth and Davie counties requested the change to move or “realign” the management of public-funded behavioral health and intellectual/developmental disabilities services in their counties from Cardinal Innovations to Partners. Forsyth County Commissioners unanimously approved a plan on May 20 to realign with Partners. Davie County Commissioners approved a similar request on June 29. The North Carolina Department of Health and Human Services approved the counties’ requests in August.

Over the past two months, Partners held several information sessions for members, service providers and community groups to answer questions about the transition. All events were recorded and are available for on-demand viewing at


Partners Health Management is a leading local managed care organization (LME/MCO), providing access to care for central and western North Carolina’s most vulnerable citizens. Partners manages Medicaid, state and local funding for intellectual/developmental disabilities, mental health and substance use disorder (IDD/MH/SUD) services in our covered areas.

We are recognized across North Carolina for our Partners Community Model and unwavering commitment to the counties and the families we serve. Through our steadfast community focus and longstanding partnerships with local stakeholders, agencies and elected officials, our members receive the care and support they need.