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Partners NC Medicaid Direct Health Plan
NC Medicaid Direct is North Carolina's health care program for people with Medicaid who are not enrolled in a Standard or Tailored plan.

Members can receive physical health services from any health provider who accepts Medicaid in North Carolina. Care Management for physical health services is managed by Community Care of North Carolina (CCNC). Services for behavioral health, intellectual/developmental disabilities and traumatic brain injuries are managed by six Local Management Entities/Managed Care Organizations (LME/MCOs).

If you live in Burke, Cabarrus, Catawba, Cleveland, Davie, Forsyth, Gaston, Iredell, Lincoln, Rutherford, Stanly, Surry, Union or Yadkin counties, Partners Health Management is the LME/MCO that coordinates your services for mental health, substance use disorders, I/DD or TBI. If you receive services through NC Medicaid Direct, call our Member and Recipient Services Line at 1-888-235-4673 for more information.

Transportation services are managed by your local administrative county Department of Social Services. You can find your county DSS office at ncdhhs.gov/divisions/social-services/local-dss-directory.

If you are a provider in the Partners network, or want information on joining the network, call the Provider Support Line at 1-877-398-4145.

Members

If you have Medicaid, we have a lot of information to help you get or use services. You can select a topic from the Members tab at the top of the page. If you need to talk to someone, you can call our Member and Recipient Services Line at 1-888-235-4673 between 7 a.m. and 6 p.m. Monday-Saturday. We want to help you get the supports and services you need to live your best life.

Providers

If you are a provider, you may use the Provider tab to find information on joining the Partners Provider Network, manuals and forms, online training opportunities and how to access ProviderCONNECT, our secure provider portal. We truly see our providers as partners and are here to help you succeed.
A picture of a daughter kissing her mom on the cheekWe are glad you are with us. Partners is here to help you with services.
  • Mental Health Needs
  • Substance Use Disorders
  • Intellectual/Developmental Disabilities
  • Traumatic Brain Injuries

At Partners, we want you to live a happy and healthy life. We are committed to giving you the resources and care to make that happen.

Your next steps with Partners NC Medicaid Direct:
  1. Create an online MemberCONNECT account. MemberCONNECT is our secure member portal that helps you manage your health benefits. With MemberCONNECT, you can contact your care manager, view claims, complete a health assessment and find other helpful information. Click here to create and login to your account.
  2. Find a Provider. Use our online Provider Search to find providers in your area and who provide treatment specific to your needs.
  3. Download Partners Pyx Health mobile app Our Pyx Health app can help you stay connected to supports. It is free and can be downloaded to both Apple and Android™ devices.
Links to important information

If you have any questions or need more information, call our Member and Recipient Services Line Monday-Saturday from 7 a.m. to 6 p.m. (TTY: 711 or 1-800-735-2962 (English) and 1-888-825-6570 Spanish). We are here for you.

Improving Lives. Strengthening Communities.
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