Partners manages Medicaid and state funds for intellectual and developmental disabilities (I/DD), mental health (MH) and substance use disorders (SUD) in nine counties in North Carolina.
If you are new to Partners’ network, you will receive a welcome letter within two weeks of scheduling your first appointment with one of our behavioral health care providers. Keep this letter! It tells you how to locate this webpage and how to request printed copies or member welcome materials if you need them.
Our Member Engagement Department can partner with you to help you make the most of available services, supports and resources.
The Member Engagement team supports member empowerment through advocacy, education and navigation of North Carolina’s public behavioral health and I/DD health care system. Our staff is dedicated to building strong partnerships with our internal departments, providers, NCDHHS, external stakeholder groups, and disability-specific advocacy groups to better serve our members with resource needs and continuity of care.
We engage with you and your family to get input for Partners’ operations, and we can assist you and your family for the following needs:
- Information about LME/MCO mailings.
- Website screening tool assistance.
- Member Portal assistance Empowerment or advocacy.
- Resources and information.
- Help navigating the system and/or understanding communications receive.
- Client rights and policy support.
- Information on the Consumer and Family Advisory Council (CFAC) or other LME/MCO committees.
- Help with Psychiatric Advance Directives.
You may contact us at firstname.lastname@example.org or by calling Member Engagement Department at 704-884-2729.
Click on any of the links below to access the Member Handbook, our Provider Directory and other tools to help you in your wellness journey. Partners has many resources available to help you.
- You can call our 24-hour, toll-free Access to Care Line at 1-888-235-HOPE (4673) or (TTY: 1-800-749-0099) at any time, 7 days a week, 365 days a year.
- You also may contact our Member Engagement Department at 704-884-2729 or toll-free at 1-877-864-1454, Option 7, or via email at email@example.com.
Our Member Handbook is a great resource to learn about being a member of the Partners’ network. It has information about how you, or a family member, can get help.
This guide lists services available for children and adults with intellectual and developmental disabilities, and also lists mental health and substance use disorders treatment options.
As a member of our health plan, you have certain rights and responsibilities about your care. A complete list of rights and responsibilities is also available in the Member Handbook.
These screenings can help you determine if you might have an issue with mental health and/or substance use.
If you are unhappy with Partners or a provider in our network, you can make a complaint to Partners. You also have the right to file an appeal if you disagree with our decision to deny, reduce, suspend or terminate a service.
Register for MemberCONNECT, Partners’ member portal. MemberCONNECT is a secure website that helps you stay connected with Partners and your services.
You can access it from any computer or mobile phone to:
- Find resources.
- Find a provider.
- Take a health screening.
- Private message your health team.
- Learn about events in your community.
- Understand your rights and responsibilities.
- Stay connected to information and updates.
Coming soon, you will be able to access much more information about your health plan and services! Using MemberCONNECT is fast, easy and available at no cost to you. Register today at www.partnersbhm.org/#login, then click “Create Account.”
Register for the Pyx Health phone app to monitor your physical and mental health. Through interacting with Pyxir, the chatbot, you can access resources and helpful tips to live a healthier life.
- Use your smart phone to sign up for the Pyx Health program at www.HiPyx.com
- Tell us a little about you.
- Start chatting your way to a healthier you!
- Need help? Call us at 1-855-499-4777.
The Pyx Health app focuses on daily mood and wellness check-ins, screenings, messages and assistance as needed, either through the app or by calling the Pyx Health Compassionate Care Call.
View this to video to see how the Pyx Health app works
View this video about others who have had success using Pyx Health
Aunt Bertha is a social care network that connects people seeking help with verified care providers and services in their community. The Aunt Bertha search platform is completely free and open to the public.
- To find a program or service provider near you, goto to https://www.partnerslink.auntbertha.com/.
You can find training, presentations, meetings, and other chances to learn about behavioral health services by regularly checking the event calendar.
Partners offers trainings to members and the community on various topics, including:
AmericaServes – North Carolina
This is the country’s first coordinated system of public, private and non-profit organizations working together to provide support to veterans and their families.
CCSP is working to address psychological issues faced by our Reserve Component members and their families by developing community partnerships to building a system of behavioral health professionals, agencies and resources.
The mission of the Lone Survivor Foundation is to restore, empower and renew hope for wounded service members, veterans and their families through health, wellness and therapeutic support.
Make the Connection is an online resource designed to connect veterans, their family members and friends, and other supporters with information, resources, and solutions to issues affecting their lives.
The mission of Military Benefits is to help the military community find benefits available by the government, business and non-profit organizations. This includes education, employment, healthcare, tax breaks/exemptions, recreation and more.
The North Carolina Department of Commerce offers veterans employment resources such as career counseling, resume preparation, access to computers and internet service and much more via the NCWorks Career Center.
NCDHHS offers services that provide support for veterans and their families, including military benefits, veteran’s education, health care, employment services and counseling services.
Local Veteran’s Resources:
24-Hour National Hotlines
Track a Claim
Members can track the status of their claims by calling Access to Care (1-888-235-4673) or the Claims Department (704-884-2654).