You will often hear people call Partners a North Carolina local management entity/managed care organization or LME/MCO.
We think of ourselves as an MCO…a Member Care Organization™.
Partners manages Medicaid, state and local funds for mental health, intellectual/developmental disabilities, substance use disorder and traumatic brain injury services. The system of care we manage is shaped by the choices of our members and their families and designed to meet the unique needs of each of the communities we serve. Partners manages care in Burke, Cabarrus, Catawba, Cleveland, Davie, Forsyth, Gaston, Iredell, Lincoln, Rutherford, Surry, Stanly, Union and Yadkin Counties
If you are new to Partners’ network, you will receive a welcome letter within two weeks of scheduling your first appointment with one of our behavioral health care providers. Keep this letter! It tells you how to locate this webpage and how to request printed copies or member welcome materials if you need them.
Member Engagement
Our Member Engagement Department can partner with you to help you make the most of available services, supports and resources.
The Member Engagement team supports member empowerment through advocacy, education and navigation of North Carolina’s public behavioral health and I/DD health care system. Our staff is dedicated to building strong partnerships with our internal departments, providers, NCDHHS, external stakeholder groups, and disability-specific advocacy groups to better serve our members with resource needs and continuity of care.
We engage with you and your family to get input for Partners’ operations, and we can assist you and your family for the following needs:
- Information about LME/MCO mailings.
- Website screening tool assistance.
- Member Portal assistance Empowerment or advocacy.
- Resources and information.
- Help navigating the system and/or understanding communications receive.
- Guardianship.
- Client rights and policy support.
- Information on the Consumer and Family Advisory Council (CFAC) or other LME/MCO committees.
- Help with Psychiatric Advance Directives.
You may contact us at memberquestions@partnersbhm.org or by calling Member Engagement Department at 704-884-2729.
Pyx Health
Register for the Pyx Health phone app to monitor your physical and mental health. Through interacting with Pyxir, the chatbot, you can access resources and helpful tips to live a healthier life.
- Use your smart phone to sign up for the Pyx Health program at www.HiPyx.com.
- Use your Medicaid ID number or Partners ID to register.
- Tell us a little about you.
- Start chatting your way to a healthier you!
- Need help? Call us at 1-855-499-4777.
- Once registered, click here to request Partners GreatDay Reward ($10 gift card). Contact Renee Jenkins at 704-842-6488 for questions or information about GreatDay Rewards.
The Pyx Health app focuses on daily mood and wellness check-ins, screenings, messages and assistance as needed, either through the app or by calling the Pyx Health Compassionate Care.
View this to video to see how the Pyx Health app works
View this video about others who have had success using Pyx Health
Member Materials
Click on any of the links below to access the Member Handbook, our Provider Directory and other tools to help you in your wellness journey. Partners has many resources available to help you.
- You can call our PartnersACCESS Call Center for assistance at (888) 235-4673, Monday -Saturday 7 a.m. to 6 p.m.
- For urgent needs, contact the toll-free Partners Behavioral Health Crisis Line 24/7/365 at (833) 353-2093.
- You also may contact our Member Engagement Department at 704-884-2729 or toll-free at 1-877-864-1454, Option 7, or via email at memberquestions@partnersbhm.org.
Our Member Welcome Packet is a great resource to learn about being a member of the Partners network. It has information about how you or a family member can get help, including the Member Handbook and Helpful Tips.
This guide lists services available for children and adults with intellectual and developmental disabilities, and also lists mental health and substance use disorders treatment options.
Our Provider Directory contains a list of contracted physical, behavioral and pharmacy providers in our network. You may view a print version of the directory online or use our online search to find a provider.
As a member of our health plan, you have certain rights and responsibilities about your care. A complete list of rights and responsibilities is also available in the Member Handbook.
These screenings can help you determine if you might have an issue with mental health and/or substance use.
These tools can help you decide if you might need help. They are designed to provide information and help you determine the next steps to take.
If you are unhappy with Partners or a provider in our network, you can file a grievance/complaint with Partners. You also have the right to file an appeal if you disagree with our decision to deny, reduce, suspend or terminate a service.
MemberCONNECT
Register for MemberCONNECT, Partners’ member portal. MemberCONNECT is a secure website that helps you stay connected with Partners and your services.
You can access it from any computer or mobile phone to:
- Find resources.
- Find a provider.
- Take a health screening.
- Private message your health team.
- Learn about events in your community.
- Understand your rights and responsibilities.
- Stay connected to information and updates.
Coming soon, you will be able to access much more information about your health plan and services! Using MemberCONNECT is fast, easy and available at no cost to you. Register today at www.partnersbhm.org/#login, then click “Create Account.”
Findhelp.org
Findhelp.org (formerly known as Aunt Bertha) is a social care network that connects people seeking help with verified care providers and services in their community. The findhelp.org search platform is completely free and open to the public.
- To find a program or service provider near you, goto to https://www.partnerslink.auntbertha.com/.
Additional Resources
You can find training, presentations, meetings, and other chances to learn about behavioral health services by regularly checking the event calendar.
Partners offers trainings to members and the community on various topics, including:
Other Resources:
- National Domestic Violence Hotline: 1-800-799-7233
- Help, Incorporated: Center Against Violence: (336) 342-3331
Veteran’s Resources
AmericaServes – North Carolina
This is the country’s first coordinated system of public, private and non-profit organizations working together to provide support to veterans and their families.
- NCServes Metrolina: 1-855-425-8838
- NCServes Coastal: 1-844-435-1938
- NCServes Western: 1-855-WNC-VETS
- NCServes Central Carolina: 1-866-249-6656
A non-profit organization, the Cohen Veterans Network was created to provide high-quality, accessible and integrated mental health care.
Make the Connection is an online resource designed to connect veterans, their family members and friends, and other supporters with information, resources, and solutions to issues affecting their lives.
The mission of Military Benefits is to help the military community find benefits available by the government, business and non-profit organizations. This includes education, employment, healthcare, tax breaks/exemptions, recreation and more.
The North Carolina Department of Commerce offers veterans employment resources such as career counseling, resume preparation, access to computers and internet service and much more via the NCWorks Career Center.
NC Department of Health and Human Services Veteran’s Services
NCDHHS offers services that provide support for veterans and their families, including military benefits, veteran’s education, health care, employment services and counseling services.
NC Department of Military and Veterans Affairs
A group dedicated to protecting NC’s veterans and families.
NC Office of State Human Resources
Provides housing assistance, employment, benefits and claims assistance, requests for military records, veterans programs for women and more.
The veteran’s portal for NC Works provides resources for obtaining employment for veterans, transitioning service members, and eligible spouses.
U.S. Department of Veterans Affairs
Sign up at https://www.va.gov/VetResources/ for VetResources, a weekly newsletter for Veterans, their families, caregivers and survivors.
Local Veteran’s Resources:
24-Hour National Hotlines
National Hopeline Network➥
1-800-SUICIDE
1-800-784-2433
National Suicide Prevention Lifeline➥
1-800-273-TALK or 1-800-272-8255
Text Line: 741741
The Trevor Project➥
Crisis Intervention & Suicide Prevention
1-866-488-7386
(For lesbian, gay, bisexual, transgender, and questioning youth: Trevor Chat and Trevor Space)
Youth America Hotline➥
Counseling for Teens by Teens
1-877-YOUTHLINE or 1-877-968-8454
TTY – Hearing & Speech Impaired➥
English: TTY 1-800-735-2962
Spanish: TTY 1-888-825-6570
Track a Claim
Members can track the status of their claims by calling the PartnersACCESS Call Center (1-888-235-4673) or the
Claims Department (704-884-2654).
Updated: August 22, 2023