Member Education

If you receive services paid for by Medicaid or state funding, you are a member of our Health Plan. Get more information about member engagement, member materials and many other Partners resources.

Member Engagement

Our Member Engagement Department can partner with you to help you make the most of available services, supports and resources.

The Member Engagement team supports member empowerment through advocacy, education and navigation of North Carolina’s public behavioral health and I/DD health care system. Our staff is dedicated to building strong partnerships with our internal departments, providers, NCDHHS, external stakeholder groups, and disability-specific advocacy groups to better serve our members with resource needs and continuity of care.

We engage with you and your family to get input for Partners’ operations, and we can assist you and your family for the following needs:

  • Information about LME/MCO mailings
  • Website screening tool assistance
  • Member Portal assistance Empowerment or advocacy
  • Resources and information
  • Help navigating the system or understanding communications they receive

  • Guardianship
  • Client rights and policy support
  • Information on CFAC or other LME/MCO committees
  • Help with Psychiatric Advance Directives

You may contact us at memberquestions@partnersbhm.org or by calling Member Engagement Department at (704) 884-2666

Member Materials

Click on any of the links below to access the Member Handbook, our Provider Directory and other tools to help you in your wellness journey. Partners has many resources available to help you:

  • You can call our 24-hour, toll-free Access to Care Line at 1-888-235-HOPE (4673) or (TTY: 1-800-749-0099) at any time, 7 days a week, 365 days a year.
  • You also may contact our Member Engagement Department at 704-884-2666 or toll-free at 1-877-864-1454, Option 7, or via email at memberquestions@partnersbhm.org.

Our Member Handbook is a great resource to learn about being a member of the Partners’ network. It contains information about how you, or a family member, can get help.

This guide lists services available for children and adults with intellectual and developmental disabilities, and mental health and substance use disorders treatment options.

Our Provider Directory contains a list of contracted providers in our network. You may view a print version of the directory online or use our online search to find a provider.

As a member of our Health Plan, you have rights and responsibilities for your care. A complete list of rights and responsibilities is also available in the Member Handbook

These screenings can help you determine if you might have a concern with both mental health and substance use.

These tools can help you decide if you might need help. They are designed to provide information and help you determine the next steps to take.

If you are unhappy with Partners or a provider in our network, you can make a complaint to Partners. You also have the right to file an appeal if you disagree with our decision to deny, reduce, suspend or terminate a service.

Member Portal

Register for Partners’ Member Portal. The Member Portal is a secure website that helps you stay connected with Partners and your services.

You can access it from any computer or mobile phone to:

  • Find resources
  • Find a Provider
  • Take a health screening
  • Private message your health team
  • Learn about events in your community
  • Understand your Rights and Responsibilities
  • Stay connected to information and updates

Coming soon, you will be able to access much more information about your plans and services! Using the member portal is fast, easy and available at no cost to you. Register today at www.partnersbhm.org/#login, then click “Create Account.”

Pyx Health

Register for the Pyx Health phone app to monitor your health and mental health. You can download the app to your mobile device from Google Play or the Apple Store. Through interacting with Pyxir, the chatbot, you can access resources and helpful tips to live a healthier life.

The Pyx Health app focuses on daily mood and wellness check ins, screenings, messages and assistance as needed either through the app or by calling the Care Call Center.

View this to video to see how the Pyx Health app works

View this video about others who have had success using Pyx Health

Additional Resources

You can find training, presentations, meetings, and other chances to learn about behavioral health services by regularly checking the event calendar and by subscribing to the Behavioral Health Focus newsletter.

Many departments and speakers at Partners teach the community and consumers about:

Track a Claim

Members can track the status of their claims process and obtain the following information in one contact or one attempt.
Members can obtain this information by calling Access to Care (1-888-235-4673) or Claims Department (704-884-2654).

Feeling anxious? Fighting addiction? Living with a disability?
Call Partners at 1-888-235-HOPE (4673). We are ready to help you 24 hours a day, seven days a week.