Member Education

If you receive services paid for by Medicaid or state funding, you are a member of our health plan. Get more information about member engagement, member materials and many other Partners’ resources by calling 704-884-2729 or emailing memberquestions@partnersbhm.org.

Member Engagement

Our Member Engagement Department can partner with you to help you make the most of available services, supports and resources.

The Member Engagement team supports member empowerment through advocacy, education and navigation of North Carolina’s public behavioral health and I/DD health care system. Our staff is dedicated to building strong partnerships with our internal departments, providers, NCDHHS, external stakeholder groups, and disability-specific advocacy groups to better serve our members with resource needs and continuity of care.

We engage with you and your family to get input for Partners’ operations, and we can assist you and your family for the following needs:

  • Information about LME/MCO mailings.
  • Website screening tool assistance.
  • Member Portal assistance Empowerment or advocacy.
  • Resources and information.
  • Help navigating the system and/or understanding communications receive.

  • Guardianship.
  • Client rights and policy support.
  • Information on the Consumer and Family Advisory Council (CFAC) or other LME/MCO committees.
  • Help with Psychiatric Advance Directives.

You may contact us at memberquestions@partnersbhm.org or by calling Member Engagement Department at 704-884-2729.

Member Materials

Click on any of the links below to access the Member Handbook, our Provider Directory and other tools to help you in your wellness journey. Partners has many resources available to help you.

  • You can call our 24-hour, toll-free Access to Care Line at 1-888-235-HOPE (4673) or (English: TTY 800-735-2962/Spanish: TTY 888-825-6570) at any time, 7 days a week, 365 days a year.
  • You also may contact our Member Engagement Department at 704-884-2729 or toll-free at 1-877-864-1454, Option 7, or via email at memberquestions@partnersbhm.org.

Our Member Handbook is a great resource to learn about being a member of the Partners’ network. It has information about how you, or a family member, can get help.

This guide lists services available for children and adults with intellectual and developmental disabilities, and also lists mental health and substance use disorders treatment options.

Our Provider Directory contains a list of contracted providers in our network. You may view a print version of the directory online or use our online search to find a provider.

As a member of our health plan, you have certain rights and responsibilities about your care. A complete list of rights and responsibilities is also available in the Member Handbook.

These screenings can help you determine if you might have an issue with mental health and/or substance use.

These tools can help you decide if you might need help. They are designed to provide information and help you determine the next steps to take.

If you are unhappy with Partners or a provider in our network, you can file a grievance/complaint with Partners. You also have the right to file an appeal if you disagree with our decision to deny, reduce, suspend or terminate a service.

Grab a cup of coffee, sit down and join us virtually to get to know us and learn how we can help you. Ask us questions about resources and services you need and who to call.


Register for MemberCONNECT, Partners’ member portal. MemberCONNECT is a secure website that helps you stay connected with Partners and your services.

You can access it from any computer or mobile phone to:

  • Find resources.
  • Find a provider.
  • Take a health screening.
  • Private message your health team.
  • Learn about events in your community.
  • Understand your rights and responsibilities.
  • Stay connected to information and updates.

Coming soon, you will be able to access much more information about your health plan and services! Using MemberCONNECT is fast, easy and available at no cost to you. Register today at www.partnersbhm.org/#login, then click “Create Account.”

Pyx Health

Register for the Pyx Health phone app to monitor your physical and mental health. Through interacting with Pyxir, the chatbot, you can access resources and helpful tips to live a healthier life.

  1. Use your smart phone to sign up for the Pyx Health program at www.HiPyx.com
  2. Tell us a little about you.
  3. Start chatting your way to a healthier you!
  4. Need help? Call us at 1-855-499-4777.

The Pyx Health app focuses on daily mood and wellness check-ins, screenings, messages and assistance as needed, either through the app or by calling the Pyx Health Compassionate Care Call.



View this to video to see how the Pyx Health app works

View this video about others who have had success using Pyx Health

Aunt Bertha

Aunt Bertha is a social care network that connects people seeking help with verified care providers and services in their community. The Aunt Bertha search platform is completely free and open to the public.

Additional Resources

You can find training, presentations, meetings, and other chances to learn about behavioral health services by regularly checking the event calendar.

Partners offers trainings to members and the community on various topics, including:

Other Resources:

Veteran’s Resources

AmericaServes – North Carolina

This is the country’s first coordinated system of public, private and non-profit organizations working together to provide support to veterans and their families.

Citizen Soldier Support Program (CSSP)

CCSP is working to address psychological issues faced by our Reserve Component members and their families by developing community partnerships to building a system of behavioral health professionals, agencies and resources.

Lone Survivor Foundation

The mission of the Lone Survivor Foundation is to restore, empower and renew hope for wounded service members, veterans and their families through health, wellness and therapeutic support.

Cohen Veterans Network

A non-profit organization, the Cohen Veterans Network was created to provide high-quality, accessible and integrated mental health care.

Make the Connection

Make the Connection is an online resource designed to connect veterans, their family members and friends, and other supporters with information, resources, and solutions to issues affecting their lives.

Military Benefits

The mission of Military Benefits is to help the military community find benefits available by the government, business and non-profit organizations. This includes education, employment, healthcare, tax breaks/exemptions, recreation and more.

NC Department of Commerce

The North Carolina Department of Commerce offers veterans employment resources such as career counseling, resume preparation, access to computers and internet service and much more via the NCWorks Career Center.

NC Department of Military and Veterans Affairs

A group dedicated to protecting NC’s veterans and families.

NC Office of State Human Resources

Provides housing assistance, employment, benefits and claims assistance, requests for military records, veterans programs for women and more.

U.S. Department of Veterans Affairs

Sign up at https://www.va.gov/VetResources/ for VetResources, a weekly newsletter for Veterans, their families, caregivers and survivors.

NC Works

The veteran’s portal for NC Works provides resources for obtaining employment for veterans, transitioning service members, and eligible spouses.

NC Department of Health and Human Services Veteran’s Services

NCDHHS offers services that provide support for veterans and their families, including military benefits, veteran’s education, health care, employment services and counseling services.

Local Veteran’s Resources:

24-Hour National Hotlines

National Hopeline Network


National Suicide Prevention Lifeline

1-800-273-TALK or 1-800-272-8255
Text Line: 741741

The Trevor Project

Crisis Intervention & Suicide Prevention
(For lesbian, gay, bisexual, transgender, and questioning youth:  Trevor Chat and Trevor Space)

Youth America Hotline

Counseling for Teens by Teens
1-877-YOUTHLINE or 1-877-968-8454 

TTY – Hearing & Speech Impaired

English: TTY 1-800-735-2962
Spanish: TTY 1-888-825-6570

Track a Claim

Members can track the status of their claims by calling Access to Care (1-888-235-4673) or the Claims Department (704-884-2654).

Feeling anxious? Fighting addiction? Living with a disability?
Call Partners at 1-888-235-HOPE (4673). We are ready to help you 24 hours a day, seven days a week.