Partners manages Medicaid and state funds for intellectual and developmental disabilities (I/DD), mental health (MH) and substance use disorders (SUD) in nine counties in North Carolina.
If you are new to Partners’ network, you will receive a welcome letter within two weeks of scheduling your first appointment with one of our behavioral health care providers. Keep this letter! It tells you how to locate this webpage and how to request printed copies if you need them.
Our Member Engagement Department can partner with you to help you make the most of available services, supports and resources.
The Member Engagement team supports member empowerment through advocacy, education and navigation of North Carolina’s public behavioral health and I/DD health care system. Our staff is dedicated to building strong partnerships with our internal departments, providers, NCDHHS, external stakeholder groups, and disability-specific advocacy groups to better serve our members with resource needs and continuity of care.
We engage with you and your family to get input for Partners’ operations, and we can assist you and your family for the following needs:
- Information about LME/MCO mailings
- Website screening tool assistance
- Member Portal assistance Empowerment or advocacy
- Resources and information
- Help navigating the system or understanding communications they receive
- Client rights and policy support
- Information on CFAC or other LME/MCO committees
- Help with Psychiatric Advance Directives
You may contact us at email@example.com or by calling Member Engagement Department at (704) 884-2666
Click on any of the links below to access the Member Handbook, our Provider Directory and other tools to help you in your wellness journey. Partners has many resources available to help you:
- You can call our 24-hour, toll-free Access to Care Line at 1-888-235-HOPE (4673) or (TTY: 1-800-749-0099) at any time, 7 days a week, 365 days a year.
- You also may contact our Member Engagement Department at 704-884-2666 or toll-free at 1-877-864-1454, Option 7, or via email at firstname.lastname@example.org.
Our Member Handbook is a great resource to learn about being a member of the Partners’ network. It contains information about how you, or a family member, can get help.
This guide lists services available for children and adults with intellectual and developmental disabilities, and mental health and substance use disorders treatment options.
As a member of our Health Plan, you have rights and responsibilities for your care. A complete list of rights and responsibilities is also available in the Member Handbook
These screenings can help you determine if you might have a concern with both mental health and substance use.
If you are unhappy with Partners or a provider in our network, you can make a complaint to Partners. You also have the right to file an appeal if you disagree with our decision to deny, reduce, suspend or terminate a service.
Register for Partners’ Member Portal. The Member Portal is a secure website that helps you stay connected with Partners and your services.
You can access it from any computer or mobile phone to:
- Find resources
- Find a Provider
- Take a health screening
- Private message your health team
- Learn about events in your community
- Understand your Rights and Responsibilities
- Stay connected to information and updates
Coming soon, you will be able to access much more information about your plans and services! Using the member portal is fast, easy and available at no cost to you. Register today at www.partnersbhm.org/#login, then click “Create Account.”
Register for the Pyx Health phone app to monitor your health and mental health. You can download the app to your mobile device from Google Play or the Apple Store. Through interacting with Pyxir, the chatbot, you can access resources and helpful tips to live a healthier life.
The Pyx Health app focuses on daily mood and wellness check ins, screenings, messages and assistance as needed either through the app or by calling the Care Call Center.
View this to video to see how the Pyx Health app works
View this video about others who have had success using Pyx Health
You can find training, presentations, meetings, and other chances to learn about behavioral health services by regularly checking the event calendar and by subscribing to the Behavioral Health Focus newsletter.
Many departments and speakers at Partners teach the community and consumers about:
Track a Claim
Members can track the status of their claims process and obtain the following information in one contact or one attempt.
Members can obtain this information by calling Access to Care (1-888-235-4673) or Claims Department (704-884-2654).