This list is a guide for individuals and families seeking mental health services managed by Partners. The information is simply an overview. It is only intended to give a general idea of commonly used services. If you need more information about these services, please call our HOPE line at 1-888-235-HOPE (4673).
- The North Carolina Department of Health and Human Services provides full descriptions of all services. Visit the NC DHHS website
- Refer to State-funded Service Definitions
- Refer to Medicaid Service Definitions
Adult Services
Here you can view Adult Services listed in alphabetical order or go to Adult 1915 (b)(3) Services.
Assertive Community Treatment Team (ACTT)
A group of professionals in the community using a team approach to meet the various needs of the individual. Intended to help adults with the most severe and complex issues. For those who are at risk of becoming hospitalized, victimized, homeless, addicted to substances, or jailed. Helps the individual reduce symptoms and become a valued member of his or her community and family. Designed to give individual hope and support for reaching goals he or she identifies. Primary diagnosis must be Mental Health.
Community Support Team (CST)
A team of professionals providing treatment in a home, office, or community setting. This service is a step below ACTT. Teams help with crisis response, symptom reduction, coping and social skills, and community supports. Teams are available to respond to crises 24 hours a day, seven days a week.
Comprehensive Clinical Assessment (CCA)
Meeting with a clinician to discuss current and past issues, personal and family life, and strengths and needs. Used to diagnose the individual and create a treatment plan for services and supports.
Crisis Evaluation and Observation
Responds to individuals experiencing a behavioral health crisis. Available 24 hours a day, seven days a week. Will assess, stabilize, and refer person to the least restrictive setting or service.
Facility-Based Crisis
Short-term treatment in a facility for adults with mental health or substance use issues. Designed to stabilize acute or crisis situations. Intended to help with detox, managing behavior, and coping skills. Treatment is 24 hours a day.
Family Living-Low
Supervised living in a setting meant to mirror daily life and a family setting. Individuals live with a family who provides support services. Family and clinicians determine treatment plan.
Family Living-Moderate
Supervised living in a setting meant to mirror daily life. Individuals live with a family who provides support services. Designed to build daily living and social skills, coping skills, and relationship skills. Trained supervisors and clinicians provide therapy needs.
Group Living-Low
Care provided to five of more individuals in a home-like setting. Supervision is provided by one or more trained adults at all times when clients are in the residence. Staff may reside in the home or rotate. Supervision and therapy only provided during evenings or leisure time. Designed to build daily living, social, and coping and relationship skills. Most therapy occurs off site and in day programs.
Group Living-Moderate
A service in a home-like setting for individuals needing increased levels of supervision and therapy. Supervision is provided by one or more trained adults. Includes individual therapy and rehab designed to enhance off-site day treatment programs. Often for those who do not respond to treatment in their homes. Treatment is 24 hours a day.
Group Living-High
A service in a home-like setting for individuals needing high levels of supervision and therapy 24 hours a day. Supervision is provided by one or more trained adults supported by clinicians. Individual therapy and rehab is coordinated with day treatment programs. Day treatment can be on site or off site. Intended for those who may otherwise need to be in an institution.
Individual Supported Employment
This service helps individuals find and maintain paid employment. Staff works closely with individuals to provide support and skills. Support may occur in the workplace. Designed to help individuals find jobs usually held by non-disabled workers in the community.
Inpatient Hospital
A treatment in a hospital for those with acute mental health or substance use disorders. Available 24 hours a day.
Medication Management
Working with a clinician to be sure medications are taken on time, in the proper dose, and with the desired results.
Medication Assisted Treatment
This service is for adults age 18 and over that live in Gaston and Lincoln counties. Counseling and peer support are offered to help adults with an opioid use disorder stop using and move toward recovery.
Mobile Crisis
A team that responds to crisis situations in the community. Available 24 hours a day, seven days a week. Staff will come to a safe meeting location where you are or as close as possible to your chosen location. Law enforcement may come with the team for everyone’s safety. Services should start within two hours of your request. A team member will evaluate the situation, provide immediate services for the individual or family, develop a crisis plan, and arrange for ongoing services.
Outpatient Counseling/Therapy
- Individual Therapy – Meetings with a clinician to learn skills to deal with problems and symptoms.
- Family Therapy – Meeting with a clinician to teach the family skills to help deal with issues.
- Group Therapy – A group of people with similar issues meeting with a clinician. Helpful for those dealing with substance use or social disorders.
Partial Hospitalization
A treatment for those with acute mental illness or substance use. Services are during the day or evening, and may or may not be in a hospital. Involves a number of approaches supervised by a doctor. Approaches include individual and group therapy, coping and social skills training, and medical treatment. Designed to prevent inpatient treatment, or as a service for those leaving inpatient treatment.
Peer Support
Individuals get help from others with similar issues. Peers share their experiences of living with behavioral health issues and treatment.
Psychological Testing
Finding the cause of issues or symptoms to plan proper treatment.
Psychosocial Rehabilitation (PSR)
Service focused on personal care, shopping, cleaning, finances, relationships, and work. Builds skills and habits needed for independence. Designed to use the least possible amount of clinical involvement.
Substance Abuse Intensive Outpatient (SAIOP)
Individual, family, or group counseling. Designed to reduce symptoms and substance use.
Supervised Living-Moderate
A residential service, usually in an apartment. Includes periodic support for individuals who do not need supervision 24 hours a day. Also intended for individuals who cannot live in a group setting. Includes home visits, telephone support, and counseling. Designed to assist with daily living skills. This service has some living restrictions.
Supervised Living-Low
A residential service, usually in an apartment. These apartments are the individual’s home and are not licensed facilities. Includes periodic support.
Successful Recovery- Assisted Outpatient Treatment
Assists individuals 18 or older with a serious mental illness with outpatient commitment orders requiring legal support. This service supports individuals and help them maintain stable and independent lives.
Adult Medicaid 1915(b)(3) Services
Sometimes Partners has funds remaining due to cost savings. Partners calls these B3 services. Partners uses these funds to provide additional services for individuals and families who qualify for Medicaid. Only a limited amount of funding is available for these services. Access to these services is not an entitlement and is not guaranteed.
Helps adults move from a facility, group home, or foster home to a private living arrangement. This one-time service provides funding for moving, deposits for leases and utilities, home essentials, and cleaning. Individual is responsible for rent and other living expenses. The amount of funding is based on need.
Assists with everyday activities such as cooking, cleaning, laundry, shopping, and getting around. Teaches proper use of medications. May start before person leaves a facility or group home. Designed to help with independent living in the community.
Assists with choosing, acquiring, and maintaining a job for adults. Intended for those who have not achieved or maintained competitive employment. Helps individual find and apply for jobs, develop work skills, and manage finances. Includes long term assistance with maintaining a job.
Youth/Child Services
Here you can view Child Services listed in alphabetical order or go to Child 1915 (b)(3) Services and Child Residential Services. Child/Youth services are generally for Medicaid-eligible youth ages 3-20, and state/local funding eligible youth ages 3-17. Any different age requirements will be noted in the service definitions.
Child and Adolescent Day Treatment
A day-long treatment in a location licensed to take the place of traditional school or work settings. Focuses on symptom control, and building coping and social skills. For youth ages 5-20.
Comprehensive Clinical Assessment (CCA)
A meeting with a clinician to discuss current and past issues, personal and family life, and strengths and needs. Used to create a treatment plan for services and supports.
Crisis Evaluation and Observation
A service for individuals experiencing a behavioral health crisis. Available 24 hours a day, seven days a week. Will assess, stabilize and refer person to the least restrictive setting or service.
Family Partner
Individuals or caregivers who have been involved in the mental health system. They provide support to families while they are receiving services. Family partners help them understand services, treatment and address social determinants of health.
High Fidelity Wraparound (HFW)
A team-based intervention that provides family-driven care to meet the complex needs of youth and young adults ages 14-24 which are involved with multiple systems.
Individual Supported Employment
This service helps individuals find and maintain paid employment. For youth at least 16 years old. Staff works closely with individuals to provide support and skills. Support may occur in the workplace. Designed to help individuals find jobs usually held by non-disabled workers in the community.
Inpatient Hospital
A treatment in a hospital for those with acute mental illness or substance use disorders. Available 24 hours a day.
Intensive In-Home
A team working with family and youth to help with acute mental health issues or substance use disorders. The team helps diffuse the current crisis and develop a plan to reduce symptoms. The service may include individual and family therapy, and education. Designed to prevent out-of-home placement.
Medication Management
Working with a clinician to make sure medications are taken on time, in the proper dose, and with the desired effects.
Mobile Crisis
A team that responds to crisis situations in the community. Available 24 hours a day, seven days a week. Staff will come to a safe meeting location where you are, or as close as possible to your chosen location. Law enforcement may come with the team for everyone’s safety. Services should start within two hours of your request. A team member will evaluate the situation, provide immediate services for the individual or family, develop a crisis plan, and arrange for ongoing services.
MORES-Mobile Outreach Response Engagement Stabilization
Assists youth ages 3-21 that are experiencing an emotional or mental health crisis. This service is like Mobile Crisis, however, in MORES a team of clinicians, mental health professionals and family partners continue to work with the child and family for up to eight weeks as they transition to services with their clinical home. MORES is available for Burke and Gaston counties.
Multi-Systemic Therapy
A team working with youth and families to address legal, violent, social, or substance use issues. Schools, public safety, family, and community systems may help create a treatment plan. Includes crisis response, assessments, individual and family therapy, and peer support. Designed to keep the youth living at home. For youth ages 7-17.
Outpatient Counseling/Therapy
- Individual Therapy – Meetings with a clinician to learn skills to deal with problems and symptoms.
- Family Therapy – Meeting with a clinician to teach the family skills to deal with issues.
- Group Therapy – A group of people with similar issues meeting with a clinician. Helpful for those dealing with substance use or social disorders.
Partial Hospitalization
A treatment for those with acute mental illness or substance use. Services are during the day or evening, and may or may not be in a hospital. Involves a number of approaches supervised by a doctor. Approaches include individual and group therapy, coping and social skills training, and medical treatment. Designed to prevent inpatient treatment, or as a service for those leaving inpatient treatment.
Peer Support
Individuals get help from others with similar issues. Peers share their experiences of living with behavioral health issues and treatment.
Psychological Testing
Finding the cause of issues or symptoms to plan proper treatment.
Rapid Response Beds
A short-term placement, out of the home, to allow for a cooling-off period. Individual resides in a caring environment and remains in school. Before leaving, a Child and Family Team meets with the family to connect them with community resources.
Substance Abuse Intensive Outpatient (SAIOP)
Individual, family, or group counseling. Designed to reduce symptoms and substance use.
Child Residential Services
These services provide supervised, out-of-home treatment in a facility for youth needing a stable setting. Level refers to the amount of supervision provided. The goal of treatment in each level is to step down to a lower level.
Supervised living in a setting that mirrors daily life in a family setting. Builds living and social skills, coping skills, and relationship skills. Targets issues of stress, self-esteem, and blame through peer and community supports. This service is often avoided through Intensive In-Home services.
This treatment is similar to Level 1, but with more focus on intense therapy and crisis response. Services are in a family setting for Family Type, or in a group setting for Program Type. Designed to help improve relationships at school, work, and in the community, and return youth to their homes.
This treatment is similar to Level 2. Includes more face-to-face therapy and more training for the family.
This treatment is similar to Level 2, but in a more secure and structured setting. Includes increased clinical direction, 24-hour per day supervision, and enhanced crisis response.
This treatment is similar to Level 3. Includes increased staffing, and the ability to secure and restrain individuals in a locked facility when they may harm themselves or others.
This service is in a secure, locked facility. Intended for youth who need supervision 24 hours per day for mental health issues or substance use disorders. The family is involved in all aspects of care. Treatment is medically monitored and may involve medications. Focus is on verbal rather than physical de-escalation of crises, skill building, and community and family supports.
Child Medicaid 1915(b)(3) Services
Sometimes Partners has funds remaining due to cost savings. Partners calls these B3 services. Partners uses these funds to provide additional services for individuals and families who qualify for Medicaid. Only a limited amount of funding is available for these services. Access to these services is not an entitlement, and is not guaranteed.
Assists youth 18 or older with everyday activities. Activities include cooking, cleaning, laundry, shopping, and getting around. Teaches proper use of medications. May start before person leaves a facility or group home. Designed to help with independent living in the community.
An adult recovering from mental health or substance use issues helps individuals 18 or older manage their own recovery and advocacy. Enhances natural and community supports. Builds coping, social, and living skills. Designed to focus on personal safety, self-worth, confidence, and growth.
Provides periodic support and relief to unpaid caregivers. This service enables the primary caregivers to attend scheduled and unscheduled events. A trained professional provides health, nutrition and daily living needs. Respite may include services in and out of the home, and a variety of community activities. This is a planned service and must appear on the Person Centered Plan (PCP).
Assists individuals 16 or older with choosing, acquiring, and maintaining a job. Intended for those who have not achieved or maintained competitive employment. Helps individual find and apply for jobs, develop work skills, and manage finances. Includes long term assistance with maintaining a job.