Mental Health and Substance Use Care Coordination

People meeting certain criteria may be assigned a care coordinator to assist with treatment plan, continuing treatment, and life goals.

People often have multiple problems requiring different services and supports. Due to convenience, easy access, and having providers aware of all your needs, you can benefit from getting your care and treatment in one place.

Care Coordinators in our Mental Health and Substance Use (MHSU) Care Coordination Department work with you and your chosen providers to arrange for you to get the services you need at one time, in the same place.  Not all members get care coordination.

With the help of a care coordinator, you develop a plan to meet your treatment, recovery, and life goals. You also get help accessing the behavioral and physical health care services you need.

Working together, you and your care coordinator identify what is important to you and create a plan to achieve it.

You may be selected to participate in care coordination if:

  • You have more than three crisis services in 12 months
  • You get inpatient or hospital services for detox or a crisis
  • You have high behavioral and physical health care needs
  • You are a child or adolescent in a Level III or Level IV group home, or in a Psychiatric Residential Treatment Facility
  • You are a child or adolescent released from a youth development center or detention center

Learn more in the MH/SA Care Coordination brochure or by calling 1-888-235-HOPE (4673).

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