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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan will launch July 1, 2024.
If you are in Partners Tailored Plan, you will receive a Partners Medicaid ID card starting on May 29 with PCP assignments. Please use the Change Your PCP form to change your PCP.

Mental Health and Substance Use Care Management

People meeting certain criteria may be assigned a care manager to assist with treatment planning.

People often have multiple problems requiring different services and supports. Due to convenience, easy access, and having providers aware of all your needs, you may benefit from working with a care manager.

Care Managers in our Mental Health and Substance Use (MHSU) Care Coordination Department work with you and your chosen providers to arrange for you to get the services you need.  Not all members get care coordination.

With the help of a care manager, you develop a plan to meet your treatment, recovery, and life goals. You also get help accessing the behavioral and physical health care services you need. If you see more than one provider for your services, the care manager makes sure all work together for your best interest.

Working together, you and your care manager identify what is important to you and create a plan to achieve it.

You may be selected to participate in care management if:

  • You have more than three crisis services in 12 months
  • You get inpatient or hospital services for detox or a crisis
  • You have high behavioral and physical health care needs
  • You are a child or adolescent in a Level III or Level IV group home, or in a Psychiatric Residential Treatment Facility
  • You are a child or adolescent released from a youth development center or detention center

Learn more in the MH/SA Care Coordination brochure or by calling 1-888-235-HOPE (4673).