Partners Earns URAC Accreditation in Health Network, Health Utilization Management, and Health Call Center

On Thursday, April 26, 2018, the URAC Accreditation Committee granted Partners Behavioral Health Management full accreditation in the three programs applied for. Partners received perfect scores during reviews for all three. The accreditation award period is effective from June 1, 2018 to June 1, 2021 for Health Network, Health Utilization Management, and Health Call Center programs.

“To meet the growing demand to provide quality healthcare services at a reasonable cost, Partners Behavioral Health Management distinguishes itself in the marketplace by having earned Health Network Accreditation from URAC,” said URAC President and CEO Kylanne Green. “With rigorous standards created by a broad array of stakeholders, Partners’ independent accreditation from URAC demonstrates its commitment to bringing together qualified, credentialed, and well-managed providers for their patients.”

URAC’s Health Network Accreditation includes key quality and accountability benchmarks for network management, provider credentialing, quality management and improvement, and consumer protection. URAC’s standards require health networks to establish self-monitoring practices, emphasizing quality assurance and improvement.

URAC’s Health Utilization Management standards are designed to ensure organizations conducting utilization management follow a clinically sound process and respects patients’ and providers’ rights. The program assures organizations establish consistency and maintain the highest confidentiality in Utilization Management processes.

A URAC-accredited Health Call Center must have an exceptional infrastructure meeting specific standards for clinical staff qualifications, training and roles of non-clinical staff, telephone performance thresholds, clinical staff response times, handling of triage calls, information sharing, and feedback to physicians. The call center ensures protection of medical information, secure sharing, and compliance with Health Insurance Portability and Accountability Act (HIPAA) privacy laws.

“Partners is committed to improving lives through a quality service delivery system and the hard work of our staff,” says Rhett Melton, Partners’ CEO. “URAC accreditation validates the high standards Partners adheres to in managing our communities’ behavioral health care.”

For more information about URAC and its accreditation programs and standards, visit www.urac.org.

Additional Information

About URAC

Founded in 1990, URAC is the independent leader in promoting healthcare quality through leadership, accreditation, measurement and innovation. URAC is a nonprofit organization using evidence-based measures and developing standards through inclusive engagement with a range of stakeholders committed to improving the quality of healthcare. Our portfolio of accreditation and certification programs span the healthcare industry, addressing healthcare management, healthcare operations, health plans, pharmacies, telehealth providers, physician practices, and more. URAC accreditation is a symbol of excellence for organizations to showcase their validated commitment to quality and accountability.