An important website update

Welcome to Vaya Partners

Vaya Health and Partners Health Management officially merged on October 1, 2026, to become Vaya Partners.

You are currently viewing a legacy website. For the most up-to-date information, services, and resources, please visit our new website at VayaPartners.org.

During this transition, certain forms and resources may remain available on this legacy website.

Visit VayaPartners.org

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Health Plans
- Tailored Plan
  - Tailored Plan Members
    - Tailored Plan Member Handbook
    - Manual del miembro del Plan Personalizado
  - Tailored Plan Recipients
    - Tailored Plan Recipient Handbook
    - Manual del destinatario del Plan Personalizado
- NC Medicaid Direct Website
Members
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- Provider Knowledge Base
- Quick Reference Guide
Benefits & Services
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Health Plans
- Tailored Plan
  - Tailored Plan Members
    - Tailored Plan Member Handbook
    - Manual del miembro del Plan Personalizado
  - Tailored Plan Recipients
    - Tailored Plan Recipient Handbook
    - Manual del destinatario del Plan Personalizado
- NC Medicaid Direct Website
Members
Providers
- Provider Knowledge Base
- Quick Reference Guide
Benefits & Services
About Us
Contact

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Office Locations

Corporate: 901 S. New Hope Road, Gastonia, NC 28054

Normal business hours are 8 a.m.-5 p.m.
Monday-Friday.

Partners has offices in Albemarle, Elkin, Gastonia, Hickory, Kannapolis, Monroe, Statesville and Winston-Salem. You can reach any office by calling 1-888-235-4673 (Relay NC 711 or TTY (English) 1-800-735-2962 or (Spanish) 1-888-825-6570.

Visitors should call before going to any Partners office.

Contact

Member and Recipient Services Line: 1-888-235-4673; 7 a.m. to 6 p.m. Monday-Saturday

Behavioral Health Crisis Line: tel:1-833-353-2093; 24 hours/day every day

Provider Services Line: 1-877-398-4145; 7 a.m. to 6 p.m. Monday-Saturday

Fraud, Waste and Abuse Line: 1-866-806-8777

Deaf or Difficulty Hearing: Relay NC 711 or TTY (English) 1-800-735-2962; (Spanish) 1-888-825-6570

Need assistance with a specific topic?
Visit our Contacts page.

Email: questions@partnersbhm.org for additional information.

Notice of Non-Discrimination

Language Assistance

If you speak Spanish, language assistance services, free of charge, are available to you. Call 1-888-235-4673
(Relay NC 711 or TTY (English) 1-800-735-2962; (Spanish) 1-888-825-6570.

Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-888-235-4673
(Relay NC 711 or TTY (English) 1-800-735-2962; (español) 1-888-825-6570.

Auxiliary Aids and Interpreter Services

You can get free materials in large print and other auxiliary aids and services. Call 1-888-235-4673 (TTY/TDD Relay NC 711). If English is not your first language, free interpreter services are available. Call 1-888-235-4673 (TTY/TDD Relay NC 711).

Español (Spanish): Puede obtener materiales gratuitos en letra grande y otras ayudas y servicios auxiliares. Llame al 1-888-235-4673 (TTY/TDD Relay NC 711). Si el inglés no es su lengua nativa, dispone de servicios gratuitos de interpretación. Llame al 1-888-235-4673 (TTY/TDD Relay NC 711).

中国人 (Chinese): 您可以免费获得各种资料的大字版以及其他辅助工具和服务。请致电 1-888-235-4673 (TTY/TDD Relay NC 711)。如果英语不是您的首选语言，我们提供免费的翻译服务。请致电 1-888-235-4673 (TTY/TDD Relay NC 711)。

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