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Partners, Thompson Help High Risk Adolescents

New Facility Dedicates Eight Beds to Partners Members in DSS Custody

GASTONIA, NC [April 11, 2022] – This month, Partners Health Management (Partners) and Thompson Child & Family Focus (Thompson) kick off the opening of a new Short-Term Crisis Stabilization facility that will help transition high-risk adolescents who are in the custody of Departments of Social Services to more stable placements.

Thompson, a Partners provider based in Charlotte, N.C., provides clinical and prevention services for children across the Carolinas. Its Short-Term Crisis Stabilization program is for youths ages 10 to 17 who are in the custody of a county’s Department of Social Services and have no place to live.

Partners provided startup funding to expand Thompson’s Short-Term Crisis Stabilization program, offering 30 to 45 days of treatment for youths who need extra care on a short-term basis. The newest location is the third on Thompson’s 62-acre Matthews, N.C. campus and includes eight beds reserved solely for Partners’ members from its 14-county service area. Partners covers Burke, Cabarrus, Catawba, Cleveland, Davie, Forsyth, Gaston, Iredell, Lincoln, Rutherford, Stanly, Surry, Union, and Yadkin counties.

Partners CEO Rhett Melton said, “We are excited to partner with Thompson to create this important service for children in our communities. Projects like this are a cornerstone of our work and represent what is possible through close collaboration with local organizations such as DSS, as well as our philosophy of maintaining deep and innovative relationships with our behavioral health provider partners.”

Often, these youths have experienced high levels of trauma and require advanced levels of care. Before this program, their options included acute residential services available for 48 to 72 hours, or long-term care for placements of six months or longer. The Short-Term Crisis Stabilization program fills the gap that some youth fall into between needing more than a weekend of care, but less than six months.. This program also helps prevent young people from ending up discharged to a DSS lobby wondering where they will go next.

Thompson President/CEO Will Jones agreed, stating that “Thompson is thrilled to be partnering with Partners Health Management to stand up this much needed resource in the community. We have consistently found Partners to be an organization that is willing to invest in innovative programs to meet needs for the most complex youth in our communities. We look forward to standing up this program and others in the future to fill gaps, meet needs, and give every youth the best possible chance of success in their lives.”

Click here to learn more about the program. For more information, call 704.644.4400, or email


Partners Health Management is a leading local managed care organization (LME/MCO), providing access to care for central and western North Carolina’s most vulnerable citizens. Partners manages Medicaid, state and local funding for intellectual/developmental disabilities, mental health and substance use disorder (IDD/MH/SUD) services in our covered areas.

We are recognized across North Carolina for our Partners Community Model and unwavering commitment to the counties and the families we serve. Through our steadfast community focus and longstanding partnerships with local stakeholders, agencies and elected officials, our members receive the care and support they need.


Headquartered in Matthews, North Carolina (Mecklenburg County), Thompson Child & Family Focus is a human services leader transforming lives through early childhood, family stability, and mental health services. As a solutions-driven organization committed to rewriting narratives for the most vulnerable in our community; Thompson achieves this by providing comprehensive, evidence-based services, and trauma-informed care, for children (ages 0-18) and their families, virtually and in-person. Thompson is led by President/CEO Will Jones and employs over 340 staff in NC, SC, and FL. To read more about Thompson’s continuum of services online, go to, or email


For more information, please contact:
Rachel Porter, Chief Administrative Officer