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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan will launch July 1, 2024.

Provider Knowledge Base

The best way to find provider-related information is to go directly to our Provider Knowledge Base website.
While you are there, be sure to bookmark the site for easy access.


Partners’ Provider Knowledge Base website provides detailed information about the topics listed below plus much more. If you need personal assistance, use the contact information available on the Contact page.

Information Available on the Provider Knowledge Base
  • Access to Care, Member Enrollment and Eligibility
  • AlphaMCS, ZixMail and Billing Set Up
  • Benefit Grids
  • Provider Bulletin, Provider Alert, and Training
  • CANS Training
  • Claims and Rates Information
  • Clinical Criteria Check Sheets
  • Clinical Practice Guidelines
  • Community Behavioral Health Needs Analysis
  • Consumer Relations, CFAC, Human Rights Committee
  • Cultural Competency
  • E-Verify
  • Evidence-Based Practices
  • File a Concern or Grievance/Complaint
  • Finance Documents and Forms
  • Health Information Management
  • Hospitals Working with Partners
  • Housing Resources
  • Incident Reporting
  • Intellectual and Developmental Disabilities
  • Mental Health and Substance Use Disorders
  • NC Innovations
  • Orientation Packet and Provider Operations Manual
  • Program Integrity
  • Provider Contracting
  • Provider Council
  • Provider Credentialing and Enrollment
  • Provider Disputes
  • Provider Monitoring
  • Provider Webinars
  • Quality Management and Global QIC
  • Referrals to Specialty Treatment
  • Regulatory Compliance
  • Relative as Direct Support Employee
  • Requests for Interest and Proposals
  • Service Authorization Requests
  • Service Definitions
  • System of Care and Family Partners
  • Transitions to Community Living Initative
  • Transportation Resources
  • Utilization Management
  • Whole Person Integrated Care