New Member Welcome Packet
More Resource Materials
Crisis Services Brochure
(English) (Español)
Know your Rights – Appealing a Service Decision
(English) (Español)
Member Engagement – Card
(English) (Español)
Member Cafe – Flyer & Card
(English – Flyer) (Español)
(English – Card) (Español)
Pyx Health – Flyer & Pad
(English – Flyer) (Español)
(English – Pad) (Español)
Housing
Partners’ Housing Coordinators make sure people have options for clean, safe, and affordable housing. Our goal is to give everyone capable of living independently in the community the opportunity to do so. Coordinators work with community groups, boards, councils, and organizations sharing our goal for housing for people with mental illness, substance use disorders, and intellectual or developmental disabilities.
If you are looking for a safe and affordable place to live, talk to your provider, email housing@partnersbhm.org, or call the number associated with the county in which you are seeking housing:
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Our Housing Department can also arrange education on a variety of topics like the NC Fair Housing Law and How to Be a Good Landlord/Tenant.
Transportation
Transportation is the most common reason people do not get the help they need. The companies listed below offer transportation services in the Partners’ service area.
Medicaid may cover your transportation services. If you are not on Medicaid, you may have to pay a fee. Contact one of the companies listed below to find out about costs and services. Also, be sure to call at least one week in advance to arrange a ride.
- Carolina Specialty Transport (CST) – Serving Cleveland, Gaston, Lincoln and Mecklenburg Counties
- 704-824-2455
- Gaston County ACCESS – Serving Gaston County
- 704-866-3206
- Greenway Transportation – Serving Burke and Catawba Counties
- 828-464-9444 (Scheduling Center)
- 800-735-2962 (Hearing Impaired)
- Iredell County Area Transportation System (ICATS) – Serving Iredell County
- 704-873-9393
- 800-735-2962 (Hearing Impaired)
- Rutherford County Transit – Serving Rutherford County
- 828-287-6339 (Main Number)
- 828-287-6141 (Appointment Line)
- 800-735-2962 (Hearing Impaired)
- Senior Services Transportation – Serving Lincoln County residents 60 years of age and older and disabled individuals under 60 years of age.
- 704-736-8492
- 704-736-8492
- Specialized Transport – Serving Burke, Catawba, Cleveland, Gaston and Lincoln Counties
- 704-735-5676
- 828-438-0447
- Transportation Association of Cleveland County (TACC) – Serving Cleveland County
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- 704-482-6465 (For Medical Appointments)
- 704-482-2311 (CCT)
- 800-735-2962 (Hearing Impaired)
- Transportation Lincoln County – Serving Lincoln County
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- 704-736-2030 (Public)
- 704-732-3471 (Medicaid)
- 800-735-2962 (Hearing Impaired)
- YVEDDI Public Transportation – Serving Surry and Yadkin Counties
- 336-367-3530 (Main)
- 336-679-2071 (Dispatch)
- 1-855-820-0022 (Hearing Impaired)
PartnersACCESS Call Center
Partners is excited to announce new enhancements to our PartnersACCESS Call Center. This includes:
- An Interactive Voice Response System (IVR) with prompts to easily reach departments and topics at the touch of a button.
- Option selections are offered in English or Spanish.
- A new toll-free Behavioral Health Crisis Line number 24/7/365:
1-833-353-2093
- A new toll-free Behavioral Health Crisis Line number 24/7/365:
- Callers to PartnersACCESS, 1-888-235-4673 (HOPE), will hear a recorded message directing them to different options below:
- Member and Recipient Services
- Provider Line
- Care Management Housing and Care Management Intellectual Developmental Disabilities and Traumatic Brain Injury and for Mental Health and Substance Use Disorders
- Provider Services
- Partners greeting message will immediately prompt callers to select the Behavioral Health Crisis Line if needed to access the line from PartnersACCESS number.
- Member Services and Provider Services are open 7 a.m. to 6 p.m. Monday-Saturday.
- Member Services: 1-888-353-2093
- Provider Services: 1-877-398-4145
Medicaid Direct will Launch April 1st:
- Partners mailings of Medicaid Direct Welcome Packets March 10th-18th
Tailored Plan Launch Delay til October 1st:
- You will soon receive a letter from NC Medicaid announcing the delay.
Helpful Agencies for all Diagnoses
Intellectual and Developmental Disabilities:
Advocacy:
- The ARC North Carolina
- Autism Society of NC
- Exceptional Children’s Assistance Center (ECAC)
- Alcoholics Anonymous
- Narcotics Anonymous
- NC Council on Developmental Disabilities (NCCDD)
- NC Ablenow
- Brain Injury Association of NC (BIANC)
- Disability: IN
- National Down Syndrome Society (NDSS)
- Schedule a NC Medicaid Ombudsman Program Presentation for Staff or Members
Updated: May 12, 2023