New Member Welcome Packet
Medicaid Expansion Materials
NC Medicaid Day One
(English & Español)
NC Medicaid Family Planning
(English & Español)
More Resource Materials
Crisis Services Brochure
(English)
Know your Rights – Appealing a Service Decision
(English)
Member Engagement – Card
(English)
Member Café – Flyer & Card
(English – Flyer
(English – Card)
Pyx Health – Flyer & Pad
(English – Flyer) (Español)
(English – Pad) (Español)
Early Periodic Screening Diagnosis Treatment (EPSDT) – Brochure
(English)
Consumer & Family Advisory Committee – Brochure
(English)
Housing
Partners’ Housing Coordinators make sure people have options for clean, safe, and affordable housing. Our goal is to give everyone capable of living independently in the community the opportunity to do so. Coordinators work with community groups, boards, councils, and organizations sharing our goal for housing for people with mental illness, substance use disorders, and intellectual or developmental disabilities.
If you are looking for a safe and affordable place to live, talk to your provider, email housing@partnersbhm.org, or call the number associated with the county in which you are seeking housing:
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Our Housing Department can also arrange education on a variety of topics like the NC Fair Housing Law and How to Be a Good Landlord/Tenant.
Transportation
Transportation is the most common reason people do not get the help they need. The companies listed below offer transportation services in the Partners’ service area.
Medicaid may cover your transportation services. If you are not on Medicaid, you may have to pay a fee. Contact one of the companies listed below to find out about costs and services. Also, be sure to call at least one week in advance to arrange a ride.
- Carolina Specialty Transport (CST) – Serving Cleveland, Gaston, Lincoln and Mecklenburg Counties
- 704-824-2455
- Gaston County ACCESS – Serving Gaston County
- 704-866-3206
- Greenway Transportation – Serving Burke and Catawba Counties
- 828-464-9444 (Scheduling Center)
- 800-735-2962 (Hearing Impaired)
- Iredell County Area Transportation System (ICATS) – Serving Iredell County
- 704-873-9393
- 800-735-2962 (Hearing Impaired)
- Rutherford County Transit – Serving Rutherford County
- 828-287-6339 (Main Number)
- 828-287-6141 (Appointment Line)
- 800-735-2962 (Hearing Impaired)
- Senior Services Transportation – Serving Lincoln County residents 60 years of age and older and disabled individuals under 60 years of age.
- 704-736-8492
- 704-736-8492
- Specialized Transport – Serving Burke, Catawba, Cleveland, Gaston and Lincoln Counties
- 704-735-5676
- 828-438-0447
- Transportation Association of Cleveland County (TACC) – Serving Cleveland County
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- 704-482-6465 (For Medical Appointments)
- 704-482-2311 (CCT)
- 800-735-2962 (Hearing Impaired)
- Transportation Lincoln County – Serving Lincoln County
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- 704-736-2030 (Public)
- 704-732-3471 (Medicaid)
- 800-735-2962 (Hearing Impaired)
- YVEDDI Public Transportation – Serving Surry and Yadkin Counties
- 336-367-3530 (Main)
- 336-679-2071 (Dispatch)
- 1-855-820-0022 (Hearing Impaired)
PartnersACCESS Call Center
Provider Services: 1-877-398-4145
Member and Recipient Services: 1-888-235-4673 (HOPE)
Behavioral Health Crisis Line number 24/7/365: 1-833-353-2093
Free Medical Clinics
Below is a list of free medical clinics.
County |
Name |
Address |
Phone |
Clinic Hours |
| Burke | Good Samaritan Clinic Morganton | 500 East Parker Rd. Morganton, NC 28655 |
828-212-4185 | Monday-Thursday 8:30 a.m.-5:30 p.m. Closed for Lunch 12:30 p.m.-1:30 p.m. |
| Burke | Burke County Health Department | 700 E. Parker Rd. Morganton, NC 28655 |
828-764-9150 | Monday-Friday 8 a.m.-5 p.m. By appointment only. |
| Cabarrus | Community Free Clinic Concord | 528 Lake Concord Rd. NE Concord, NC 28025 |
704-782-0650 | Monday-Thursday 9 a.m.-5 p.m. Monthly on the second Wednesday 6 p.m.-8 p.m. |
| Catawba | Greater Hickory Cooperative Ministry Free Clinic | 31 1st Ave. SE Hickory, NC 28602 |
828-327-0979 | Monday-Thursday 8 a.m.- 4:30 p.m. Friday 8 a.m.-5 p.m. By appointment only. |
| Cleveland | Cleveland County Health Department | 200 South Post Rd. Shelby, NC 28152 |
980-484-5100 | Monday-Friday 8 a.m.-5 p.m. By appointment only. |
| Davie | Community Care Center | 2135 Walkertown Rd. Winston-Salem, NC 27101 |
336-723-7904 | Monday-Thursday 9 a.m.-5 p.m. By appointment only. |
| Davie | Storehouse For Jesus Free Medical Ministries | 464 Depot St. Mocksville, NC 27028 |
336-751-1060 | Chronic Care Clinic: Tuesday 8 a.m.-11 a.m. Women’s Clinic: Once a month by appointment only. |
| Forsyth | Grace Clinic: New Light Missionary Baptist Church | 1535 E. 15th St. Winston-Salem, NC 27105 |
336-671-3865 | Monthly on the third Saturday 9 a.m.-1 p.m. |
| Forsyth | Winston Salem Rescue Mission | 717 Oak St. Winston-Salem, NC 27101 |
336-723-1848 | Monday and Thursday 7 a.m.-9 a.m. |
| Forsyth | Community Mosque Clinic | 1419 Waughtown St. Winston-Salem, NC 27101 |
336-650-1095 | Monthly on the third Saturday. |
| Forsyth | The Shalom Project | 3185 Maplewood Ave. Winston-Salem, NC 27103 |
336-721-0606 | Wednesday 5 p.m.-7 p.m. Check in begins at 4:30 p.m. |
| Forsyth | Green Street United Methodist Church Clinic | 639 South Green St. Winston-Salem, NC 27101 |
336-722-8379 | Wednesday 6:30 p.m.-7:15 p.m. |
| Forsyth | Community Care Center | 2135 New Walkertown Rd. Winston-Salem, NC 27101 |
336-723-7904 | Monday-Thursday 9 a.m.-5 p.m. By appointment only. |
| Forsyth | DEAC Clinic | 2295 14th St. NE Winston-Salem, NC 27105 |
336-716-3322 | Monday 5:30 a.m.-9 p.m. |
| Forsyth | Forsyth County Health Department | 799 North Highland Ave. Winston-Salem, NC 27101 |
336-703-3100 | Monday-Wednesday 8 a.m.-5 p.m. Thursday 9:30 a.m.-8 p.m. Friday 8 a.m.-1 p.m. (STD, Immunization, Tuberculosis) |
| Gaston | Gaston County Public Health | 609 N. Highland St. Gastonia, NC 28052 |
704-833-1550 | Monday-Friday 8 a.m.-5 p.m. |
| Iredell | HealthReach Community Clinic | 400 E. Statesville Ave. #300 Mooresville, NC 28115 |
704-663-1992 | Monday, Wednesday and Thursday 9 a.m.-4 p.m. Tuesday 9 a.m.-7:30 p.m. |
| Lincoln | Lincoln County Health Department | 200 Gamble Dr. Lincolnton, NC 28092 |
704-735-3001 | Monday-Friday 8 a.m.-5 p.m. By appointment only. |
| Rutherford | Foothills Health District (Health Dept.) | 221 Callahan Koon Rd. Spindale, NC 28160 |
828-287-6100 | Monday-Friday 9 a.m.-3 p.m. By appointment only. |
| Stanly | Community Care Clinic | 303 Yadkin St. Suite C Albemarle, NC 28001 |
980-323-4668 | Monday-Thursday 8 a.m.-5 p.m., closed 12 p.m.-1 p.m. By appointment only. |
| Surry | Grace Clinic | 948 Johnson Ridge Rd. Elkin, NC 28621 |
336-835-1467 | Monday, Tuesday and Thursday 8 a.m.-5 p.m. Wednesday 8 a.m.-3 p.m. |
| Union | Community Health Service Free Clinic | 1338-C East Sunset Dr. Monroe, NC 28112 |
704-296-0909 | Monday-Thursday 8:30 a.m.-4:30 p.m. |
| Union | Matthews Free Medical Clinic | 196 S Trade St. Matthews, NC 28105 |
704-841-8882 | Monday-Thursday 8:30 a.m.-4 p.m. Friday 8:30 a.m.-1 p.m. By appointment only. |
| Union | Union County Health Department | 500 North Main St. Monroe, NC 28112 |
704-283-3500 | Monday-Friday, 8 a.m.-5 p.m. By appointment only; walk-ins may be available on first-come, first-served basis. |
| Yadkin | Hands of Hope | 320 W. Maple St. Suite B Yadkinville, NC 27055 |
336-849-7910 | Monday-Tuesday 8 a.m.-4:30 p.m. |
Helpful Agencies for all Diagnoses
Intellectual and Developmental Disabilities:
Advocacy:
- The ARC North Carolina
- Autism Society of NC
- Exceptional Children’s Assistance Center (ECAC)
- Alcoholics Anonymous
- Narcotics Anonymous
- NC Council on Developmental Disabilities (NCCDD)
- NC Ablenow
- Brain Injury Association of NC (BIANC)
- Disability: IN
- National Down Syndrome Society (NDSS)
- Schedule a NC Medicaid Ombudsman Program Presentation for Staff or Members
Updated: November 9, 2023