Resources

You can find all of our printed information in electronic form in English and Spanish below.
To request printed copies of these items, please complete the Promotional Materials Request Form.
Please feel free to print any of these items.

Please use the Promotional Materials Request Form when requesting materials.

Member & Recipient Handbooks

  Tailored Plan Member Handbook
(English) (Español)

Tailored Plan Recipient Handbook
(English) (Español)

  NC Medicaid Direct Handbook
(English) (Español)

NC Innovations Member & Family Handbook
(English) (Español)

Medicaid Expansion Materials

Partners’ NC Medicaid
Frequently Asked Questions
(English)

NC Medicaid
Frequently Asked Questions
(English) (Español)

NC Medicaid Day One
(English & Español)

NC Medicaid Family Planning
(English & Español)

NC Medicaid Card
(English)

NC Medicaid Presentation
(English)

More Resource Materials

Annual Wellness Card
(English) (Español)

Available Services Guide
(English) (Español)

Change of Address Card
(English) (Español)

Consumer & Family Advisory Committee – Brochure
(English)

Early Periodic Screening Diagnosis Treatment (EPSDT) – Brochure
(English)

Healthy Opportunities Pilot (HOP) – Brochure
(English)

Know your Rights – Appealing a Service Decision
(English)

Member Café – Flyer & Card
(English – Flyer
(English – Card)

Member Engagement – Card
(English)

Narcan Instructional Card
(English) (Español)

Non-Emergency Medical Transportation (NEMT) – Brochure
(English)

Notice of Non-Discrimination
(English & Español)

Notice of Privacy
(English) (Español)

Opioids Information
(English) (Español)

Pyx Health Pad
(English) (Español)

Registry of Unmet Needs – Roadmap
(English) (Español)

Tailored Care Management Letter
(English) (Español)

Tailored Plan Member Welcome Letter
(English) (Español)

Tailored Plan Recipient Welcome Letter
(English) (Español)

partners-teladoc-health-welcome-letter_Page_1

Teladoc Health Welcome Letter
(English & Español)

Transition of Care Letter
(English) (Español)

Member Forms

Consent to Share Confidential Health Information
(English)

Authorization for Use, Disclosure and Exchange of Protected Health Information
(English)

Housing

Partners’ Housing Coordinators make sure people have options for clean, safe and affordable housing. Our goal is to give everyone capable of living independently in the community the opportunity to do so. Coordinators work with community groups, boards, councils and organizations sharing our goal for housing for people with mental illness, substance use disorders and intellectual or developmental disabilities.

If you are looking for a safe and affordable place to live, talk to your provider, email Housing@PartnersBHM.org or call our dedicated Housing Line at 704-884-2686.

Our Housing Department can also arrange education on a variety of topics like the NC Fair Housing Law and How to Be a Good Landlord/Tenant.

Transportation

Non-Emergency Medical Transportation (NEMT) is the new name for your transportation benefits under the Tailored Plan.

You and/or your guardian will need to use Modivcare, Partners’ transportation vendor, to access this service.

Tailored Plan Members: Schedule rides that will begin July 1, 2024, by calling 833-577-2309. Have your Medicaid ID card in hand. You can also call Partners Member and Recipient Services at 1-888-235-4673 and select Option 3 for transportation services.

Members should arrange for transportation no more than 30 days in advance, but no less than two business days before their appointment.

NC Medicaid Direct members will continue to access NEMT through their local Department of Social Services.

PartnersACCESS Call Center

Provider Services: 1-877-398-4145

Member and Recipient Services: 1-888-235-4673 (HOPE)

Behavioral Health Crisis Line number 24/7/365: 1-833-353-2093

Free Medical Clinics

Below is a list of free medical clinics.

Download the PDF version.

County

Name

Address

Phone  

Clinic Hours

Burke Good Samaritan Clinic Morganton 500 East Parker Rd.
Morganton, NC 28655
828-212-4185 Monday-Thursday 8:30 a.m.-5:30 p.m.
Closed for Lunch 12:30 p.m.-1:30 p.m.
Burke Burke County Health Department 700 E. Parker Rd.
Morganton, NC 28655
828-764-9150 Monday-Friday 8 a.m.-5 p.m.
By appointment only.
Cabarrus Community Free Clinic Concord 528 Lake Concord Rd. NE
Concord, NC 28025
704-782-0650 Monday-Thursday 9 a.m.-5 p.m.
Monthly on the second Wednesday 6 p.m.-8 p.m.
Catawba Greater Hickory Cooperative Ministry Free Clinic 31 1st Ave. SE
Hickory, NC 28602
828-327-0979 Monday-Thursday 8 a.m.- 4:30 p.m.
Friday 8 a.m.-5 p.m.
By appointment only.
Cleveland Cleveland County Health Department 200 South Post Rd.
Shelby, NC 28152
980-484-5100 Monday-Friday 8 a.m.-5 p.m.
By appointment only.
Davie Community Care Center 2135 Walkertown Rd.
Winston-Salem, NC 27101
336-723-7904 Monday-Thursday 9 a.m.-5 p.m.
By appointment only.
Davie Storehouse For Jesus Free Medical Ministries 464 Depot St.
Mocksville, NC 27028
336-751-1060 Chronic Care Clinic: Tuesday 8 a.m.-11 a.m.
Women’s Clinic: Once a month by appointment only.
Forsyth Grace Clinic: New Light Missionary Baptist Church 1535 E. 15th St.
Winston-Salem, NC 27105
336-671-3865 Monthly on the third Saturday 9 a.m.-1 p.m.
Forsyth Winston Salem Rescue Mission 717 Oak St.
Winston-Salem, NC 27101
336-723-1848 Monday and Thursday 7 a.m.-9 a.m.
Forsyth Community Mosque Clinic 1419 Waughtown St.
Winston-Salem, NC 27101
336-650-1095 Monthly on the third Saturday.
Forsyth The Shalom Project 3185 Maplewood Ave.
Winston-Salem, NC 27103
336-721-0606 Wednesday 5 p.m.-7 p.m.
Check in begins at 4:30 p.m.
Forsyth Green Street United Methodist Church Clinic 639 South Green St.
Winston-Salem, NC 27101
336-722-8379 Wednesday 6:30 p.m.-7:15 p.m.
Forsyth Community Care Center 2135 New Walkertown Rd.
Winston-Salem, NC 27101
336-723-7904 Monday-Thursday 9 a.m.-5 p.m.
By appointment only.
Forsyth DEAC Clinic 2295 14th St. NE
Winston-Salem, NC 27105
336-716-3322 Monday 5:30 a.m.-9 p.m.
Forsyth Forsyth County Health Department 799 North Highland Ave.
Winston-Salem, NC 27101
336-703-3100 Monday-Wednesday 8 a.m.-5 p.m.
Thursday 9:30 a.m.-8 p.m.
Friday 8 a.m.-1 p.m. (STD, Immunization, Tuberculosis)
Gaston Gaston County Public Health 609 N. Highland St.
Gastonia, NC 28052
704-833-1550 Monday-Friday 8 a.m.-5 p.m.
Iredell HealthReach Community Clinic 400 E. Statesville Ave. #300
Mooresville, NC 28115
704-663-1992 Monday, Wednesday and Thursday 9 a.m.-4 p.m.
Tuesday 9 a.m.-7:30 p.m.
Lincoln Lincoln County Health Department 200 Gamble Dr.
Lincolnton, NC 28092
704-735-3001 Monday-Friday 8 a.m.-5 p.m.
By appointment only.
Rutherford Foothills Health District (Health Dept.) 221 Callahan Koon Rd.
Spindale, NC 28160
828-287-6100 Monday-Friday 9 a.m.-3 p.m.
By appointment only.
Stanly Community Care Clinic 303 Yadkin St. Suite C
Albemarle, NC 28001
980-323-4668 Monday-Thursday 8 a.m.-5 p.m., closed 12 p.m.-1 p.m.
By appointment only.
Surry Grace Clinic 948 Johnson Ridge Rd.
Elkin, NC 28621
336-835-1467 Monday, Tuesday and Thursday 8 a.m.-5 p.m.
Wednesday 8 a.m.-3 p.m.
Union Community Health Service Free Clinic 1338-C East Sunset Dr.
Monroe, NC 28112
704-296-0909 Monday-Thursday 8:30 a.m.-4:30 p.m.
Union Matthews Free Medical Clinic 196 S Trade St.
Matthews, NC 28105
704-841-8882 Monday-Thursday 8:30 a.m.-4 p.m.
Friday 8:30 a.m.-1 p.m.
By appointment only.
Union Union County Health Department 500 North Main St.
Monroe, NC 28112
704-283-3500 Monday-Friday, 8 a.m.-5 p.m.
By appointment only; walk-ins may be available on first-come, first-served basis.
Yadkin Hands of Hope 320 W. Maple St. Suite B
Yadkinville, NC 27055
336-849-7910 Monday-Tuesday 8 a.m.-4:30 p.m.

Helpful Agencies for all Diagnoses

Other Helpful Agencies

Updated: June 21, 2024

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