This list is a guide for individuals and families seeking substance use services managed by Partners. The information is simply an overview. It is only intended to give a general idea of commonly used services. If you need more information about these services, please call our HOPE line at 1-888-235-HOPE (4673).
To download a printable version of these services, look for the link on the Resources page.
- The North Carolina Department of Health and Human Services provides full descriptions of all services. Visit the NC DHHS website
- Refer to State-funded Service Definitions
- Refer to Medicaid Service Definitions
Adult Services
Here you can view Adult Services listed in alphabetical order or go to Adult 1915 (b)(3) Services.
Alcohol and Drug Abuse Treatment Center (ADATC)
A treatment for adults needing detox or crisis stabilization. Intended for those in need of medical supervision 24 hours a day. Most individuals in treatment are diagnosed with other behavioral health issues. Helps individual withdraw from substances while treating other mental health issues.
Ambulatory Detox
This service helps individual withdraw from substances. Individual lives at home and attends outpatient services to safely detox. Refers individual to support and services after care.
Community Support Team (CST)
A team of professionals providing treatment in a home, office, or community setting. This service is a step below ACTT. Teams help with crisis response, symptom reduction, coping and social skills, and community supports. Teams are available to respond to crises 24 hours a day, seven days a week.
Comprehensive Clinical Assessment (CCA)
Meeting with a clinician to discuss current and past issues, personal and family life, and strengths and needs. Used to diagnose the individual and create a treatment plan for services and supports.
Crisis Evaluation and Observation
Responds to individuals experiencing a behavioral health crisis. Available 24 hours a day, seven days a week. Will assess, stabilize, and refer person to the least restrictive setting or service.
Facility-Based Crisis
Short-term treatment in a facility for adults with mental health or substance use issues. Designed to stabilize acute or crisis situations. Intended to help with detox, managing behavior, and coping skills. Treatment is 24 hours a day.
Family Living-Low
Supervised living in a setting meant to mirror daily life and a family setting. Individuals live with a family who provides support services. Family and clinicians determine treatment plan.
Family Living-Moderate
Supervised living in a setting meant to mirror daily life. Individuals live with a family who provides support services. Designed to build daily living and social skills, coping skills, and relationship skills. Trained supervisors and clinicians provide therapy needs.
Group Living-Low
Care provided to five of more individuals in a home-like setting. Supervision is provided by one or more trained adults at all times when clients are in the residence. Staff may reside in the home or rotate. Supervision and therapy only provided during evenings or leisure time. Designed to build daily living, social, and coping and relationship skills. Most therapy occurs off site and in day programs.
Group Living-Moderate
A service in a home-like setting for individuals needing increased levels of supervision and therapy. Supervision is provided by one or more trained adults. Includes individual therapy and rehab designed to enhance off-site day treatment programs. Often for those who do not respond to treatment in their homes. Treatment is 24 hours a day.
Group Living-High
A service in a home-like setting for individuals needing high levels of supervision and therapy 24 hours a day. Supervision is provided by one or more trained adults supported by clinicians. Individual therapy and rehab is coordinated with day treatment programs. Day treatment can be on site or off site. Intended for those who may otherwise need to be in an institution.
Individual Supported Employment
This service helps individuals find and maintain paid employment. Staff works closely with individuals to provide support and skills. Support may occur in the workplace. Designed to help individuals find jobs usually held by non-disabled workers in the community.
Inpatient Hospital
A treatment in a hospital for those with acute mental health or substance use disorders. Available 24 hours a day.
Medication Management
Working with a clinician to be sure medications are taken on time, in the proper dose, and with the desired results.
Mobile Crisis
A team that responds to crisis situations in the community. Available 24 hours a day, seven days a week. Staff will come to a safe meeting location where you are or as close as possible to your chosen location. Law enforcement may come with the team for everyone’s safety. Services should start within two hours of your request. A team member will evaluate the situation, provide immediate services for the individual or family, develop a crisis plan, and arrange for ongoing services.
Non-Hospital Medical Detox
Detox treatment 24 hours a day in a facility. Clinicians monitor and help reduce withdrawal symptoms.
Opioid Maintenance Therapy
A treatment using approved medications to reduce opioid use. Intended to be used with other substance use treatments.
Outpatient Counseling/Therapy
- Individual Therapy – Meetings with a clinician to learn skills to deal with problems and symptoms.
- Family Therapy – Meeting with a clinician to teach the family skills to help deal with issues.
- Group Therapy – A group of people with similar issues meeting with a clinician. Helpful for those dealing with substance use or social disorders.
Partial Hospitalization
A treatment for those with acute mental illness or substance use. Services are during the day or evening, and may or may not be in a hospital. Involves a number of approaches supervised by a doctor. Approaches include individual and group therapy, coping and social skills training, and medical treatment. Designed to prevent inpatient treatment, or as a service for those leaving inpatient treatment.
Peer Support
Individuals get help from others with similar issues. Peers share their experiences of living with behavioral health issues and treatment.
Psychological Testing
Finding the cause of issues or symptoms to plan proper treatment.
Substance Abuse Comprehensive Outpatient Treatment (SACOT)
Structured treatment of substance use issues. Focus is on dealing with relapse and crisis, work habits, community support, and relationships. Intended to reduce or end substance use through drug tests, counseling, and skill building. Service includes individual, group, and family therapy and education.
Substance Abuse Intensive Outpatient (SAIOP)
Individual, family, or group counseling. Designed to reduce symptoms and substance use.
Supervised Living-Low
A residential service, usually in an apartment. These apartments are the individual’s home and are not licensed facilities. Includes periodic support.
Supervised Living-Moderate
A residential service, usually in an apartment. Includes periodic support for individuals who do not need supervision 24 hours a day. Also intended for individuals who cannot live in a group setting. Includes home visits, telephone support, and counseling. Designed to assist with daily living skills. This service has some living restrictions.
Substance Abuse Non-Medically Monitored Community Residential Treatment
Treatment in a facility 24 hours a day. Includes individual, group, and family therapy, and coping skills training. Intended for those not needing medical supervision 24 hours a day.
Substance Abuse Medically Monitored Community Residential Treatment
Treatment in a rehab facility 24 hours a day. Includes individual, group, and family therapy, and coping skills training. Intended for those in need of medical supervision 24 hours a day.
Adult Medicaid 1915(b)(3) Services
Sometimes Partners has funds remaining due to cost savings. Partners calls these B3 services. Partners uses these funds to provide additional services for individuals and families who qualify for Medicaid. Only a limited amount of funding is available for these services. Access to these services is not an entitlement and is not guaranteed.
Helps adults move from a facility, group home, or foster home to a private living arrangement. This one-time service provides funding for moving, deposits for leases and utilities, home essentials, and cleaning. Individual is responsible for rent and other living expenses. The amount of funding is based on need.
An adult recovering from mental health or substance use issues helps others manage their own recovery and advocacy. Enhances natural and community supports. Builds coping, social, and living skills. Designed to emphasize personal safety, self-worth, confidence, and growth.
Assists with choosing, acquiring, and maintaining a job for adults. Intended for those who have not achieved or maintained competitive employment. Helps individual find and apply for jobs, develop work skills, and manage finances. Includes long term assistance with maintaining a job.
Youth/Child Services
Here you can view Child Services listed in alphabetical order or go to Child 1915 (b)(3) Services. Child/Youth services are generally for Medicaid-eligible youth ages 3-20, and state/local funding eligible youth ages 3-17. Any different age requirements will be noted in the service definitions.
Comprehensive Clinical Assessment (CCA)
A meeting with a clinician to discuss current and past issues, personal and family life, and strengths and needs. Used to create a treatment plan for services and supports.
Crisis Evaluation and Observation
A service for individuals experiencing a behavioral health crisis. Available 24 hours a day, seven days a week. Will assess, stabilize and refer person to the least restrictive setting or service.
Individual Supported Employment
This service helps individuals find and maintain paid employment. For youth at least 16 years old. Staff works closely with individuals to provide support and skills. Support may occur in the workplace. Designed to help individuals find jobs usually held by non-disabled workers in the community.
Inpatient Hospital
A treatment in a hospital for those with acute mental illness or substance use disorders. Available 24 hours a day.
Intensive In-Home
A team working with family and youth to help with acute mental health issues or substance use disorders. The team helps diffuse the current crisis and develop a plan to reduce symptoms. The service may include individual and family therapy, and education. Designed to prevent out-of-home placement.
Mobile Crisis
A team that responds to crisis situations in the community. Available 24 hours a day, seven days a week. Staff will come to a safe meeting location where you are, or as close as possible to your chosen location. Law enforcement may come with the team for everyone’s safety. Services should start within two hours of your request. A team member will evaluate the situation, provide immediate services for the individual or family, develop a crisis plan, and arrange for ongoing services.
Outpatient Counseling/Therapy
- Individual Therapy – Meetings with a clinician to learn skills to deal with problems and symptoms.
- Family Therapy – Meeting with a clinician to teach the family skills to deal with issues.
- Group Therapy – A group of people with similar issues meeting with a clinician. Helpful for those dealing with substance use or social disorders.
Partial Hospitalization
A treatment for those with acute mental illness or substance use. Services are during the day or evening, and may or may not be in a hospital. Involves a number of approaches supervised by a doctor. Approaches include individual and group therapy, coping and social skills training, and medical treatment. Designed to prevent inpatient treatment, or as a service for those leaving inpatient treatment.
Psychological Testing
Finding the cause of issues or symptoms to plan proper treatment.
Rapid Response Beds
A short-term placement, out of the home, to allow for a cooling-off period. Individual resides in a caring environment and remains in school. Before leaving, a Child and Family Team meets with the family to connect them with community resources.
Substance Abuse Intensive Outpatient (SAIOP)
Individual, family, or group counseling. Designed to reduce symptoms and substance use.
Child Medicaid 1915(b)(3) Services
Sometimes Partners has funds remaining due to cost savings. Partners calls these B3 services. Partners uses these funds to provide additional services for individuals and families who qualify for Medicaid. Only a limited amount of funding is available for these services. Access to these services is not an entitlement, and is not guaranteed.
An adult recovering from mental health or substance use issues helps individuals 18 or older manage their own recovery and advocacy. Enhances natural and community supports. Builds coping, social, and living skills. Designed to focus on personal safety, self-worth, confidence, and growth.
Provides periodic support and relief to unpaid caregivers. This service enables the primary caregivers to attend scheduled and unscheduled events. A trained professional provides health, nutrition and daily living needs. Respite may include services in and out of the home, and a variety of community activities. This is a planned service and must appear on the Person Centered Plan (PCP).
Assists individuals 16 or older with choosing, acquiring, and maintaining a job. Intended for those who have not achieved or maintained competitive employment. Helps individual find and apply for jobs, develop work skills, and manage finances. Includes long term assistance with maintaining a job.