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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan will launch July 1, 2024.
If you are experiencing a behavioral health crisis, call Partners new Behavioral Health Crisis Line: 833-353-2093.
Partners Tailored Plan
Partners Tailored Plan covers services for mental health, substance use disorders, intellectual & developmental disabilities, physical health and pharmacy. If you have questions or want more information, contact Member and Recipient Services at 1-888-235-4673.

If you are a provider in the Partners network, or are interested in joining our network, please call our dedicated Provider Line at 1-877-398-4145.

Members

If you have Medicaid, we have a lot of information to help you get or use services. You can select a topic from the Members tab at the top of the page. If you need to talk to someone, you can call our Member and Recipient Services Line at 1-888-235-4673. We want to help you get the most out of your benefits plan.

Recipients

If you do not have Medicaid, are uninsured or under insured, you may get services using state funds. The Recipients tab at the top of the page will give you information on many topics. You may also call Member and Recipient Services for more information. That number is 1-888-235-4673.

Pharmacy

Partners Tailored Plan works with CVS Health to ensure your pharmacy needs are met. You can find information on the pharmacy program by selecting a topic from the Pharmacy tab located at the top of the page, including a link to the NC Medicaid Preferred Drug List.

Provider

Providers may use the Provider tab to find information on joining the Partners Tailored Plan network, manuals and forms, how to access ProviderCONNECT, our secure provider portal and how to access online training materials. We truly see our providers as partners and are here to help you succeed.

Tailored Plan Member Milestones for Launch
4/10/2024 Tailored Plan Social Media & Communications Begin
4/13/2024 Tailored Plan Auto Enrollment
4/15/2024 – 5/15/2024 Tailored Plan Primary Care Provider (PCP) Choice Period
4/17/2024 Enrollment Broker Begins Mailing Transition Notices
5/16/2024 Primary Care Provider Auto Assignment Begins
5/17/2024 Members Begin Scheduling Non-Emergency Medical Transportation (NEMT)
5/23/2024 Tailored Care Manager (TCM) Auto Assignment Begins
5/23/2024 – 6/7/2024 Member ID Cards & Welcome Packets Mailed
6/1/2024 Nurse, Behavioral Health, & Pharmacy Call Lines Go Live
7/1/2024 Tailored Plan Managed Care Launch & Healthy Opportunities Pilot Program Launch

A picture of a daughter kissing her mom

We are glad you are with us. Partners helps people with specific health needs.

Services such as:

  • Physical Health Services
  • Medication Services
  • Behavioral Health Services
  • Crisis Services
  • Traumatic Brain Injury (TBI) Services
  • Intellectual and Developmental Disabilities (I/DD) Services

At Partners, we want you to live happy and healthy lives. We are committed to giving you the resources and care to make that happen.

This page will help you understand your health plan. It has all the details you need to help manage your health.

Improving Lives. Strengthening Communities.

We envision a high-quality, accessible care system that integrates physical
and behavioral health in a community of hope, support and acceptance.

Your next steps with your Partners’ Tailored Plan
  1. Create an online MemberCONNECT account. You can manage your health benefits, change your primary care provider, contact your care manager, view claims, complete a health assessment, complete a Notification of Pregnancy form, and more.
  2. Find a Provider online search tool. You can view the doctors and other providers available to you on our online directory. Choose or change your provider through your online account.
  3. Download Partners Pyx Health mobile app to stay connected. The app is free and available to use on Apple and Android™ devices.
Links to important information

If you have any questions or need more information on anything, please call Member and Recipient Services Monday-Saturday, 7 a.m. – 6 p.m., 1-888-235-4673, or Relay NC 711 or TTY 1-800-735-2962 (English) and 1-888-825-6570 (Spanish). We are here for you.

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