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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan will launch July 1, 2024.
If you are experiencing a behavioral health crisis, call Partners new Behavioral Health Crisis Line: 833-353-2093.
If you are in Partners Tailored Plan, you will receive a Partners Medicaid ID card starting on May 29 with PCP assignments. Please use the Change Your PCP form to change your PCP.
Contact Us

Partners Tailored Plan
Home » Tailored Plan » Contact Us
If you have a life-threatening emergency, please contact 911.
Member and Recipient Services Line

1-888-235-4673; Monday-Saturday, 7 a.m.-6 p.m.

Member and Recipient Services has people to help you. For help with non-emergency issues and questions, call us at 1-888-235-4673; TTY: 711 or 1-800-735-2962 (English) and 1-888-825-6570 (Spanish). You may also email

Member and Recipient Services can help with:

  • Questions about your benefits
  • Finding a provider near you
  • Choosing or changing your provider
  • Member Handbooks or other resources
  • Free translation or interpretation services
  • General questions
Provider Services Line

1-877-398-4145Monday-Saturday, 7 a.m.-6 p.m.

Partners’ Provider Services Line is available to help our providers with a variety of questions and concerns. You may also email us at or contact us through our secure provider portal, ProviderCONNECT.

Behavioral Health Crisis Line
1-833-353-2093, 24 hours a day, 7 days a week, 365 days a year

If you are having a non-medical crisis, call us for immediate help. Call the Behavioral Health Crisis Line if you are having thoughts of hurting yourself or others, are experiencing distress, have severe stress or anxiety or have any other behavioral health crisis.

If you are having a life-threatening emergency, please call 911.

Nurse Line
1-888-369-2452, 24 hours a day, 7 days a week.

To get answers to basic question or concerns about your health, symptoms or medication, call the Partners Tailored Plan Nurse Line at 1-888-369-2452. A nurse is available to speak to you 24 hours a day, 7 days a week.

CVS Caremark Pharmacy Line

866-453-7196, 24 hours a day, 7 days a week.

CVS Caremark® operates a toll-free pharmacy call center line to respond to inquiries from pharmacies, providers, and members which offers live or automated access via an Interactive Voice Response (IVR) unit.

NC Medicaid Ombudsman Program
1-877-201-3750, Monday-Friday, 8 a.m.-5 p.m.,  except for State holidays

or visit

A program created by the North Carolina Department of Health and Human Services (NCDHHS) to offer education, advocacy and issue resolution for Medicaid members.

Email Us

You may email us at You may also message us via MemberCONNECT, our secure member portal.

Disasters or States of Emergency Information

Partners Tailored Plan takes steps to ensure business operations continue in the event of a disaster or disruption of normal company functions. We realize it is important if a disruption occurs that individuals are able to reach us if they need help. To ensure we can provide help, we have backup systems in place that allow Partners Tailored Plan call center staff to operate under normal business conditions.

You will still be able to reach us if you need help. Call our Member and Recipient Services Line (1-888-235-4673) or Behavioral Health Crisis Line (1-833-353-2093); TTY Relay NC 711 or (English) 1-800-735-2962; (Spanish) 1-888-825-6570. Staff will be able to assist you in getting the help you need.

Disaster Preparation, Resources and Recovery

For detailed information on what to do in case of a disaster or state of emergency, visit the Department of Public Safety (DPS) website:

Accessing Medication During a Declared Disaster or Emergency

Office Hours
Monday-Friday, 8 a.m.-5 p.m.

Partners has offices in Gastonia, Hickory, Elkin, Statesville, Monroe, Albemarle and Concord. Please call in advance of coming to any office as hours could vary due to COVID concerns. You may reach any office by calling 1-888-235-4673 (Relay NC 711 or TTY (English) 1-800-735-2962 or (Spanish) 1-888-825-6570.

Office Locations

Gastonia, NC

901 S. New Hope Rd.
Gastonia NC 28054

Hours of Operation:
8 a.m.-5 p.m.

Elkin, NC

200 Elkin Business Park Dr.
Elkin NC 28621

Hours of Operation:
8 a.m.-5 p.m.

Hickory, NC

1985 Tate Blvd., SE
Hickory NC 28602

Hours of Operation:
8 a.m.-5 p.m.