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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan will launch July 1, 2024.
If you are experiencing a behavioral health crisis, call Partners new Behavioral Health Crisis Line: 833-353-2093.
If you are in Partners Tailored Plan, you will receive a Partners Medicaid ID card starting on May 29 with PCP assignments. Please use the Change Your PCP form to change your PCP.
Crisis Help and Walk-In Centers

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What is a Behavioral Health Crisis?

A behavioral health crisis happens when you are unable to cope with a range of emotions, impulses and behaviors. Below are examples of a behavioral health crisis:

  • Feelings of panic or anxiety that cause you to avoid people and decisions.
  • Believing people are out to get you or want to hurt you.
  • Withdrawal from alcohol or drugs.
  • Major changes in alcohol or drug use.
  • Seeing or hearing things other people do not see or hear.
  • Intense feelings of hopelessness, helplessness or sadness.
  • Thinking or talking about hurting yourself or others.
If you or someone you know is in a crisis, call our 24/7 Behavioral Health Crisis line at 1-833-353-2093.

We are here anytime, day or night. When you call, Partners’ staff will connect you to services by scheduling an appointment, directing you to a nearby clinic or by sending a crisis professional to meet you.

Pregnant women who are using drugs and anyone injecting drugs receive priority scheduling. If this applies to you, you will receive the first open appointment.

Once you are connected to a service provider, they are your “first responder” and will give you contact information so you can reach them at any time in case of a crisis. Your provider works with you to develop a crisis plan that is unique to you. The plan outlines what you, your family and your friends are to do if a behavioral health crisis occurs in the future.

Visit Our Walk–In Centers

If you need help, visit one of the centers or talk to your doctor. Hours for the crisis centers may vary. If possible, call ahead for availability.

Burke  County 

A Caring Alternative

Morganton Office
301 East Meeting Street, Suite 201
Morganton NC  28655

(828) 437-3000

Open Monday & Tuesday
8 a.m. – 11 a.m.

Cabarrus County

Daymark Recovery Services

284 Executive Park Drive
Concord, NC 28025

(704)-939-1100

Open Monday to Friday
8:00 a.m. – 5:00 p.m.
After 5:00 p.m. by Appt Only

Cleveland County 

Phoenix Counseling Center

Cleveland Crisis and Recovery Center
609 N Washington Street
Shelby, NC 28150

(704) 751-3693

Open 24/7/365

Cleveland County (Continued)

Monarch

Behavioral Health Outpatient Services – Shelby
201 West Marion Street, Suite 100
Shelby, NC 28150

(704) 476-4027

Open Monday to Friday
8:00 a.m. – 3:00 p.m.
Closed 12:00 p.m. – 1 p.m. for lunch.

Davidson County

Daymark Recovery Services

1104-A South Main Street
Lexington, NC 27292

336-242-2450

Open Monday to Friday
8:00 a.m. – 5:00 p.m.

Davie County

Daymark Recovery Services

377 Hospital Street, Suite 100
Mocksville, NC 27028

336-751-5636

Open Monday to Friday
8:00 a.m. – 3:00 p.m.

 

Forsyth County

Daymark Recovery Services

Forsyth Center
650 North Highland Avenue, Suite 100
Winston-Salem, NC 27101

336-607-8523

Open Monday to Friday
8:00 a.m. – 3:00 p.m.

Forsyth County (Continued)

Daymark Recovery Services

Behavioral Health Urgent Care (BHUC)
650 North Highland Avenue, Suite 110
Winston-Salem, NC 27101

(336) 955-8430

Open 24/7/365

Forsyth County (Continued)

Monarch

4140 N. Cherry Street NW
Winston-Salem, NC 27105

336-306-9620

Open Monday to Friday
8:00 a.m. – 2:00 p.m.
Office closed for lunch, 12 p.m. – 1 p.m.

Gaston County

Monarch

2505 Court Drive
Gastonia, NC 28054

704-842-6476

Open Monday to Friday
8:00 a.m. – 2:00 p.m.
Office closed for lunch, 12 p.m. – 1 p.m.

Gaston County (Continued)

Phoenix Counseling Center

Gastonia Crisis and Recovery Center
2505 Gaston Memorial Drive
Gastonia, NC 28054

(704) 854-4196

Open 24/7/365

Iredell County

Daymark Recovery Services

318 Turnersburg Highway
Statesville, NC 28625

704-873-1239

Open Monday to Friday
8:00 a.m. – 5:00 p.m.

Stanly County 

Daymark Recovery Services

1000 North First Street, Suite 1
Albemarle, NC 28001

704-983-2117

Open Monday to Friday
8:00 a.m. – 2:00 p.m.

Surry County 

Daymark Recovery Services

940 West Lebanon Street
Mt. Airy, NC 27030

336-783-6919

Open Monday to Friday
8:00 a.m. – 2:00 p.m.

Union County 

Daymark Recovery Services

701 East Roosevelt Boulevard, Suite 600
Monroe, NC 28112

704-296-6200

Open Monday to Friday
8:00 a.m. – 3:00 p.m.

Yadkin County

Daymark Recovery Services

320 East Lee Avenue
Yadkinville, NC 27055

336-679-8805

Open Monday to Friday
8:00 a.m. – 2:00 p.m.

 

Updated: February 11, 2024

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