We all have times when we struggle. How often you have these feeling and how long they last are different for each of us, but they can mean we need to get help from a doctor or mental health professional. Finding support to focus on your emotional health is important. Partners wants you to have the tools you need to get better and stay mentally strong.
We have several online tools to help you decide if you might need help or have a mental health or substance use issue. These tools are made to find out how you’re feeling and help you decide the next steps to take. All tools keep your personal health and private information safe. This means we ensure that your electronic protected health information (e-PHI) is secure and is not available or disclosed to unauthorized people.
Tailored Plan members have access to Teladoc Health through Partners Health Management. Speak to a healthcare provider within minutes, avoid waiting rooms and urgent care and feel better faster. Get care for cold, flu, allergies and more. Licensed healthcare professionals are ready to help.
Visit Teladoc Health to get started, or call 1-800-835-2362, 24 hours a day, 7 days a week.
HealthCheck 20/20 helps identify co-existing behavioral health conditions. It supports earlier identification and care for mental health and substance use disorders.
Sometimes, people with mental health conditions also have substance use disorders. It is also likely that someone with a substance use disorder could have a mental health condition. If this sounds like you, click on the HealthCheck 20/20 button to complete an assessment.
- Alcohol screening in individuals with mental health disorders
- Depression screening for adults with substance use disorders
Self-Help Assessments help you see areas in your life where you might need help. Self-help tools help you better manage your thoughts, feelings and behaviors. These tools provide a starting point for conversations with your health care provider. Please choose a box that best describes how you are feeling to get started with your screening.
Partners Tailored Plan has joined with Pyx Health to offer you a phone app that focuses on daily mood and wellness check-ins. Pyx Health gives you access to resources and tips to live a healthier life. Pyx Health also offers mental health screenings, positive text messaging and assistance, if needed, either through the app or by calling the Pyx Health Compassionate Call Center.
Follow the steps below to get started:
- Use your smart phone to sign up for the Pyx Health program in the Apple or Google Play stores, or go to HiPyx.com.
- Tell us a little about you.
- Start chatting your way to a healthier you!
- Need help? Call us at 1-855-499-4777.
You can also visit our Member Education Library at Pyx-Health or click on the following link to watch a short video on how the Pyx Health app works.
Partners Training Resource and Collaborative (TRAC) makes it easy for members to access training, articles and tools to help you live a healthier life. We offer webinars, in-person events, videos, recorded presentations and written information.
Member Training videos are available to view at any time. The registration process requires name, email and agency (if it applies). A brief survey follows each video. The registration and survey information allows us to continue to improve our content.
You can see training events on our calendar, subscribe to receive more training information or call Member and Recipient Services at 1-888-235-4673 for more information.
Partners believes in Improving Lives and Strengthening Communities. We offer programs and resources to help members improve their overall health and well-being.
Our population health programs target common concerns such as:
- Managing chronic conditions
- Healthy pregnancies
- How to stop using tobacco
To learn more, connect with your Care Manager or call Member and Recipient Services at 1-888-235-4673.
At Partners, we understand that there are many things that can affect a person’s health. That is why we have a team of dedicated member engagement specialists and care managers to help you.
Our member engagement specialists will help you:
- Learn your rights and responsibilities.
- Create a Psychiatric Advance Directive (PAD).
- Find community resources and supports.
- Understand the Medicaid system.
- Access handbooks and member materials.
You can reach a member engagement specialist by calling 704-884-2729 or emailing memberquestions@partnersbhm.org.
Managing your health care alone can be hard, especially if you are dealing with many health problems at the same time. If you need extra support to get and stay healthy, we can help. As a member of Partners Tailored Plan, you can have a care manager on your health care team for services that do not already include care management.
A care manager is a specially trained health care worker who works with you and all your health care providers, including your doctors, to make sure you get the right care when and where you need it. The care manager knows what resources are available in your community and will work with local providers to get you the help you need.