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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan will launch July 1, 2024.
If you are experiencing a behavioral health crisis, call Partners new Behavioral Health Crisis Line: 833-353-2093.
If you are in Partners Tailored Plan, you will receive a Partners Medicaid ID card starting on May 29 with PCP assignments. Please use the Change Your PCP form to change your PCP.
Partners Tailored Plan

We are glad you are a member. Partners helps members get services for their specific health needs.

We are glad you are a member. Partners helps members get
services for their specific health needs. Services such as:

  • Physical Health Services
  • Medication Services
  • Behavioral Health Services
  • Crisis Services
  • Traumatic Brain Injury (TBI) Services
  • Intellectual and Developmental Disabilities (I/DD) Services

At Partners, we want you to live happy and healthy lives. We are committed to giving you the resources and care to make that happen.

This page will help you understand your health plan. It has all the details you need to help manage your health.

Your next steps with your Partners’ Tailored Plan

Links to important information

If you have any questions or need more information on anything, please call Member and Recipient Services Monday-Saturday, 7 a.m. – 6 p.m., 1-888-235-4673, or Relay NC 711 or TTY 1-800-735-2962 (English) and 1-888-825-6570 (Spanish). We are here for you.

Language Assistance

You may also call Member and Recipient Services if you need something translated into a language other than English. We can also provide information in other formats such as Braille, audible or large print.

Auxiliary Aids and Interpreter Services

You can get free materials in large print and other auxiliary aids and services. Call 1-888-235-4673 (TTY/TDD Relay NC 711). If English is not your first language, free interpreter services are available. Call 1-888-235-4673 (TTY/TDD Relay NC 711).

Español (Spanish): Puede obtener materiales gratuitos en letra grande y otras ayudas y servicios auxiliares. Llame al 1-888-235-4673 (TTY/TDD Relay NC 711). Si el inglés no es su lengua nativa, dispone de servicios gratuitos de interpretación. Llame al 1-888-235-4673 (TTY/TDD Relay NC 711).

中国人 (Chinese): 您可以免费获得各种资料的大字版以及其他辅助工具和服务。请致电 1-888-235-4673 (TTY/TDD Relay NC 711)如果英语不是您的首选语言,我们提供免费的翻译服务。请致电 1-888-235-4673 (TTY/TDD Relay NC 711)

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