We are glad you are a member. Partners helps members get
services for their specific health needs. Services such as:
- Physical Health Services
- Medication Services
- Behavioral Health Services
- Crisis Services
- Traumatic Brain Injury (TBI) Services
- Intellectual and Developmental Disabilities (I/DD) Services
At Partners, we want you to live happy and healthy lives. We are committed to giving you the resources and care to make that happen.
This page will help you understand your health plan. It has all the details you need to help manage your health.
Your next steps with your Partners’ Tailored Plan
Links to important information
- Member Handbook: Includes covered services, benefits and wellness programs.
- Benefits Summary: Lists benefits that are available to you.
- Health and Wellness: Includes health information on a variety of topics.
- Member Resources: Includes forms, helpful links and more.
- Preferred Drug List: Lists medications that are covered.
- Member Login: Create and log in to your secure member account.
- Pharmacy Directory: Includes all pharmacy providers.
If you have any questions or need more information on anything, please call Member and Recipient Services Monday-Saturday, 7 a.m. – 6 p.m., 1-888-235-4673, or Relay NC 711 or TTY 1-800-735-2962 (English) and 1-888-825-6570 (Spanish). We are here for you.
Language Assistance
You may also call Member and Recipient Services if you need something translated into a language other than English. We can also provide information in other formats such as Braille, audible or large print.
Auxiliary Aids and Interpreter Services
You can get free materials in large print and other auxiliary aids and services. Call 1-888-235-4673 (TTY/TDD Relay NC 711). If English is not your first language, free interpreter services are available. Call 1-888-235-4673 (TTY/TDD Relay NC 711).
Español (Spanish): Puede obtener materiales gratuitos en letra grande y otras ayudas y servicios auxiliares. Llame al 1-888-235-4673 (TTY/TDD Relay NC 711). Si el inglés no es su lengua nativa, dispone de servicios gratuitos de interpretación. Llame al 1-888-235-4673 (TTY/TDD Relay NC 711).
中国人 (Chinese): 您可以免费获得各种资料的大字版以及其他辅助工具和服务。请致电 1-888-235-4673 (TTY/TDD Relay NC 711)。如果英语不是您的首选语言，我们提供免费的翻译服务。请致电 1-888-235-4673 (TTY/TDD Relay NC 711)。
