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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan will launch July 1, 2024.
If you are experiencing a behavioral health crisis, call Partners new Behavioral Health Crisis Line: 833-353-2093.
If you are in Partners Tailored Plan, you will receive a Partners Medicaid ID card starting on May 29 with PCP assignments. Please use the Change Your PCP form to change your PCP.
In Lieu of Services

‘We are members’ - Partners Tailored Plan
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Partners Tailored Plan offers services or settings that are medically appropriate, cost-effective substitutions for services covered by NC Medicaid. These are called “in lieu of” services.

In Lieu of Services are extra supports that may not be covered in the state’s approved service array. Through In Lieu of Services, Partners can change or create new services to better meet our members’ needs.

Review Partners In Lieu of Services Policy.

Updated: May 22, 2024