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If you are experiencing a behavioral health crisis, call Partners new Behavioral Health Crisis Line: 833-353-2093.
With the passage of the budget, Medicaid Expansion is launching December 1st, 2023. More information about Medicaid Expansion can be found here.
Resource Library

‘We are members’ - Partners Tailored Plan
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Partners’ Member Handbook helps you understand the Medicaid health care services offered to you. You can also call Member and Recipient Services with questions at 1-888-235-4673. To request a copy of the handbook, please use the Promotional Materials Request Form.

Partners’ Innovations Member and Family Handbook helps you understand the services and supports offered in the NC Innovations Home and Community Based Waiver. It also has other helpful information. In this handbook:

  • Available Services
  • Member Rights and Responsibilities
  • Person Centered Planning

If you have questions or need more information on anything, please call Member and Recipient Services Monday-Saturday, 7 a.m. – 6 p.m., 1-888-235-4673, or Relay NC 711 or TTY 1-800-735-2962 (English) and 1-888-825-6570 (Spanish).

You may also call or email your care manager. See the Intellectual and Developmental Disabilities Care Management Roster for a list of names and contact information.


The content for the manuals is being finalized and will be available soon.

Updated: June 7, 2023