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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan will launch July 1, 2024.
If you are experiencing a behavioral health crisis, call Partners new Behavioral Health Crisis Line: 833-353-2093.
If you are in Partners Tailored Plan, you will receive a Partners Medicaid ID card starting on May 29 with PCP assignments. Please use the Change Your PCP form to change your PCP.
Utilization Management (UM) Program Policy

‘We are members’ - Partners Tailored Plan
Home » Tailored Plan » Members » Utilization Management (UM) Program Policy

The Partners’ Tailored Plan Utilization Management (UM) program has an integrated system of care for its members. The program looks at a member’s need for:

  • Behavioral Health Services
  • Crisis Services
  • Physical Health Services
  • Long Term Supports and Services
  • Traumatic Brain Injury Services
  • Intellectual and Developmental Disability Services
  • Pharmacy Services
  • Other Unmet Service Needs

Our program brings together the knowledge of Carolina Complete Health, CVS Caremark, and Partners to create this approach. Partners works side-by-side with our health care teams to best meet the member’s whole health needs.

Read the entire UM Program Policy.