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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan will launch July 1, 2024.
If you are experiencing a behavioral health crisis, call Partners new Behavioral Health Crisis Line: 833-353-2093.
If you are in Partners Tailored Plan, you will receive a Partners Medicaid ID card starting on May 29 with PCP assignments. Please use the Change Your PCP form to change your PCP.
Utilization Management Program Policy

‘I am a provider’ - Partners Tailored Plan
Home » Tailored Plan » Providers » Utilization Management Program Policy

The Partners’ Tailored Plan Utilization Management (UM) program has an integrated system of care for its members. The program looks at a member’s need for:

  • Behavioral health services
  • Crisis services
  • Physical health services
  • Long-term supports and services
  • Traumatic Brain Injury services
  • Intellectual and Developmental Disability Services
  • Pharmacy services
  • Other unmet service needs

Our program brings together the knowledge of Partners, Carolina Complete Health and CVS Caremark to create this approach. Partners works with our health care teams to meet the member’s whole health needs.

Read the entire UM Program Policy.

Updated: May 22, 2024