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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan will launch July 1, 2024.
If you are experiencing a behavioral health crisis, call Partners new Behavioral Health Crisis Line: 833-353-2093.
If you are in Partners Tailored Plan, you will receive a Partners Medicaid ID card starting on May 29 with PCP assignments. Please use the Change Your PCP form to change your PCP.
Partners Tailored Plan

We are glad you are a recipient. Partners helps recipients get services for their specific health needs.

Recipients are individuals who receive, or are eligible to receive, state-funded health care services for mental health, intellectual/developmental disability (I/DD), substance use disorder and traumatic brain injury (TBI) services.

You may be eligible for state-funded services if:

  • You do not have health insurance, or
  • You have health insurance, including Medicaid, that does not cover all your needs.

Your Recipient Handbook will have more details about how to get services and what services are available.

  • You may also call our Member and Recipient Services Line for questions and general information from 7 a.m. to 6 p.m. That number is 1-888-235-4673; TTY Relay NC 711 or (English) 1-800-735-2962; (Spanish) 1-888-825-6570.
  • Our Behavioral Health Crisis Line is available 24 hours a day, every day. You may call this number if you are experiencing a crisis that is not a medical emergency. This includes feelings of severe stress or anxiety, depression, thoughts of hurting yourself or others. This number is 1-833-353-2093.

MemberCONNECT is Partners’ secure portal for members and recipients.

Click on the following link to sign up for MemberCONNECT, then follow the registration instructions.

With MemberCONNECT, our Section 508 and HIPAA-compliant secure website, you can:

  • Access key information about your services.
  • Learn about available services.
  • Access our online Provider Directory.
  • Learn about training opportunities through Partners Training Resource and Collective (Partners TRAC). Partners offers training and education about many resources and tools to help you live a healthier life. We offer these in many formats including live webinars, live in-person events, videos and recorded presentations.
  • Send secure messages to your care manager.
Manuals, Forms and Policies