Your Partners Tailored Plan gives you the care and support you need to stay healthy.
Partners Tailored Plan offers State-Funded Services for people who do not have Medicaid, are uninsured or are underinsured. These services cover mental health, substance use, intellectual or developmental disabilities (I/DD) and traumatic brain injury (TBI) needs. Services are based on available funding and may be limited. You must use providers in the Partners network.
Need help? Call Member and Recipient Services at 1-888-235-4673 (TTY: 1-800-735-2962; Spanish: 1-888-825-6570).
Benefits and Services
The services below are part of your Partners State-Funded Services. They are covered when medically necessary, if funding is available and provided by doctors, hospitals or other providers in our network. Many services need approval (called prior authorization) before you can get them. Crisis services usually do not need approval.
Services for adults with mental health needs:
- Assertive Community Treatment (ACT)
- Assertive Engagement
- Behavioral Health Assessment
- Behavioral Health Counseling
- Case Management
- Community Support Team (CST)
- Critical Time Intervention
- Developmental Testing
- Diagnostic Assessment
- Eye Movement Desensitization and Reprocessing (EMDR)
- Hospital Diversion, Planning and Treatment
- Individual, Family, and Group Outpatient Therapy
- Medication Management
- Mobile Crisis Management
- NC Core Individual Placement and Support (IPS) – Supported Employment
- Neurobehavioral Status Exam
- Neuropsychological Testing
- Outpatient Consultation Codes
- Peer Support Services
- Office-Based Opioid Treatment
- Office-Based Treatment Services
- Post-Discharge Peer Bridger/Assertive Engagement
- Psychosocial Rehabilitation
- Psychological Testing
- Therapeutic Injection
- Transition Management Services
Services available to anyone with behavioral health, I/DD or TBI needs:
- Behavioral Health Urgent Care
- Diagnostic Assessment
- Facility-Based Crisis for Adults
- Facility-Based Crisis for Children and Adolescents
- Inpatient Behavioral Health Services (including 3-way contract beds)
- Mobile Crisis Management
- Outpatient Services
Services for children and youth:
- Behavioral Health Assessment
- Behavioral Health Counseling
- Child and Adolescent Day Treatment
- Community Respite
- Developmental Testing
- Diagnostic Assessment
- Eye Movement Desensitization and Reprocessing (EMDR)
- High Fidelity Wraparound (HFW)
- Individual, Family, and Group Outpatient Therapy
- Intensive In-Home Services
- Medication Management
- Multi-Systemic Therapy (MST)
- Neurobehavioral Status Exam
- Neuropsychological Testing
- Outpatient Consultation Codes
- Psychological Testing
- Respite
- Therapeutic Injection
Services for children and teens with substance use needs:
- Adolescent Substance Abuse Intensive Outpatient Program (SAIOP)
- Assertive Engagement
- Day Treatment
- High Fidelity Wraparound (HFW)
- Intensive In-Home Services
- Multi-Systemic Therapy (MST)
- Residential Services and Supports
- SAIOP
Crisis services for children and adults:
- Ambulatory Detoxification
- Facility-Based Crisis (children and adolescents)
- Medically Supervised or Alcohol and Drug Abuse Treatment Center (ADATC) Detoxification Crisis Stabilization
- Mobile Crisis Management
- Non-Hospital Medical Detoxification
- Professional Treatment Services in a Facility-Based Crisis Program
Services for individuals with I/DD or TBI:
- Community Living and Support
- Day Supports Group
- Periodic Supported Employment
- Residential Supports
- Respite
- Supported Living
- TBI Long-Term Residential Rehabilitation Services
Services for adults with substance use needs:
- Ambulatory Detoxification
- Assertive Engagement
- Case Management
- Clinically Managed, Population-Specific, High-Intensity Residential Services
- Community Support Team (CST)
- Individual Placement and Support (IPS) – Supported Employment
- Non-Hospital Medical Detoxification
- Peer Supports
- Respite
- Social Setting Detoxification Services
- Substance Abuse Comprehensive Outpatient Treatment (SACOT)
- Substance Abuse Halfway House
- Substance Abuse Intensive Outpatient Program (SAIOP)
- Substance Abuse Medically Monitored Community Residential Treatment
- Substance Abuse Non-Medical Community Residential Treatment
- Substance Use Residential Services and Supports
Services include:
- Residential Supports
- Day Programs
- Vocational Supports
- Transportation
- Therapy
- Respite
- Assistive Technology
- Home Modifications
Support for those without Medicaid:
- Case Management for adults and children with behavioral health needs
- Care Management for adults and children with I/DD or TBI
- Help arranging appointments, transportation, referrals, medications, and community services
Extra Benefits
Pyx Health
Get support for loneliness, depression and overall wellness with the free Pyx Health mobile app for adults 18 and older.
Living Tobacco Free
Receive tools, coaching and resources to help you quit tobacco and improve your health.
GreatDAY Rewards
GreatDAY Rewards is Partners’ program that thanks you for taking steps to stay healthy.
Call Partners Member and Recipient Services at 1-888-235-4673 (Relay NC 711) for help with questions.