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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan will launch July 1, 2024.
If you are experiencing a behavioral health crisis, call Partners new Behavioral Health Crisis Line: 833-353-2093.
If you are in Partners Tailored Plan, you will receive a Partners Medicaid ID card starting on May 29 with PCP assignments. Please use the Change Your PCP form to change your PCP.
Resource Library

‘We are members’ - Partners Tailored Plan
Home » Tailored Plan » Resource Library

Partners has many resources available to help you.

  • You can call our PartnersACCESS Call Center for assistance at (888) 235-4673, Monday -Saturday 7 a.m. to 6 p.m.
  • For urgent needs, contact the toll-free Partners Behavioral Health Crisis Line 24/7/365 at (833) 353-2093.

Our Welcome Packets are great resources to learn about being a member of Partners Health Management. They have information about how you or a family member can get help, including handbooks and welcome letters.

Tailored Plan Member Welcome Packet

Tailored Plan Member Welcome Letter
(English) (Español)

  Tailored Plan Member Handbook
(English) (Español)

Transition of Care Letter
(English) (Español)

Notice of Non-Discrimination
(English & Español)

Notice of Privacy
(English) (Español)

Annual Wellness Card
(English) (Español)

Change of Address Card
(English) (Español)

Pyx Health Pad
(English) (Español)

Tailored Plan NC Innovations Member Welcome Packet 

Tailored Plan Member Welcome Letter
(English) (Español)

  Tailored Plan Member Handbook
(English) (Español)

NC Innovations Member & Family Handbook
(English) (Español)

Transition of Care Letter
(English) (Español)

Notice of Privacy
(English) (Español)

Notice of Non-Discrimination
(English & Español)

Annual Wellness Card
(English) (Español)

Change of Address Card
(English) (Español)

Pyx Health Pad
(English) (Español)

Tailored Plan Recipient Welcome Packet

Tailored Plan Recipient Welcome Letter
(English) (Español)

Tailored Plan Recipient Handbook
(English) (Español)

Notice of Non-Discrimination
(English & Español)

Notice of Privacy
(English) (Español)

Annual Wellness Card
(English) (Español)

Change of Address Card
(English) (Español)

Pyx Health Pad
(English) (Español)

Medicaid ID Card Replacement

Updated: June 6, 2024

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