Partners Health Management believes everyone should have access to our past performance and plans for the future. With information about our use of federal, state and local taxpayer dollars, you can help us ensure we continue to improve lives and strengthen our communities by focusing on positive outcomes and the proper use of funds entrusted to us.
Partners’ 2020-2021 Community Network Adequacy and Accessibility Analysis
Partners conducts an annual Community Network Adequacy and Accessibility Analysis. This report reviews the publicly funded behavioral health services provided to the citizens of our eight counties. We use this information to decide which health care services are working, which should improve, and what needs to be added. The Department of Health and Human Services uses this document to see how well Partners’ Provider Network is meeting the needs of the communities it serves.
You can send your input and questions about the Community Network Adequacy and Accessibility Analysis to Lisa Jordan, Provider Network Performance Specialist, 704-884-2732, firstname.lastname@example.org.
FY18-21 Medicaid Savings Reinvestment Plan
All the money Partners manages is for serving you and others in your community. Some of our cost-savings from Medicaid can be used for projects essential to better community health. Our reinvestment plan will show you what we have in store for your community.
Partners’ Board of Directors holds public meetings monthly. Attendees may sign up to speak during the public comment period for each meeting.
Board meetings are on the third Thursday of each month, at 6:00 p.m., at the Hickory office located at 1985 Tate Blvd. SE, Hickory, NC 28602. Please check our community calendar for any changes to this schedule. For more information about Partners’ Board of Directors and its meetings, please see our Board of Directors web page.
The Quality Management Department oversees quality assurance and improvement activities throughout Partners and its Provider Network. We are responsible for developing a Quality Improvement/Quality Assurance (QI/QA) Program to ensure that Partners meets its regulatory and contractual responsibilities through continuous and systematic measurement and improvement of program systems and processes.
Quality Management Plans and Evaluations:
- Fiscal Year 2021-2022 Quality Management Plan and Program Description
- Fiscal Year 2021 Quality Management Annual Evaluation
- Fiscal Year 2021 Quality Management Annual Evaluation Executive Summary
- Fiscal Year 2020 Quality Management Annual Evaluation
- Fiscal Year 2020 Quality Management Annual Evaluation Executive Summary
See the results of the following:
- North Carolina Medicaid Provider Satisfaction Survey Results
- Partners Provider Satisfaction Survey Results
View the results of the NC Department of Health and Human Services Experience of Care and Health Outcomes (ECHO) Survey:
- Adult NC Overall ECHO Survey Results
- Child NC Overall ECHO Survey Results
- Adult NC Partners ECHO Survey Results
- Child NC Partners ECHO Survey Results