Two Partners Programs Receive i2i Innovation Awards for 2021

Partners Health Management (Partners) and its community partners have been recognized with two 2021 i2i Innovation Awards for their efforts to innovate services and programming in ways that to care.

The i2i Center for Integrative Health Innovations Awards recognizes programs at its annual conference for developing initiatives that improve health outcomes. This year, Partners received two of the five awards presented at i2I’’s annual conference on Dec. 9 in Pinehurst, NC.

Partners’ Mental Health Assistance Program, a jail diversion program in Iredell and Surry counties, received the Quality Innovations award for demonstrating improved treatment through measurable outcomes that result in success in the lives of the individuals served.

Mobile Outreach, Response, Engagement and Stabilization (MORES), an enhanced Mobile Crisis service piloted in Burke and Gaston counties received the Whole Person Care Award, recognizing innovative approaches to services and supports through partners and innovation that demonstrate and address a multi-disciplinary focus, including Social Determinants of Health (SDOH).

Mental Health Assistance Program Helps Reduce Recidivism

The Mental Health Assistance Program (MHAP) began in Iredell County in 2019 and expanded to Surry County this year. The program, a partnership between Partners and PQA Healthcare, expands current law enforcement interaction practices for individuals experiencing a mental health crisis. MHAP offers several comprehensive evidence-based services, including a 24/7 Drop Off center, providing a “warm handoff” between law enforcement and mental health professionals, as well as engagement and follow up services for an extended period after a mental health crisis.

The MHAP team, consisting of people living in recovery, conducts social determinants of health, depression and quality of life screenings to help improve the individual’s wellness. As a result, only 8% of those enrolled in MHAP had repeated interactions with law enforcement whereas before participating as many as 90% of individuals had 20 or more interactions with law enforcement.

MORES Continues Care Beyond Crisis

In 2018, Partners, Catawba Valley Healthcare and Phoenix Counseling Center began a pilot service for youth in Burke and Gaston counties called MORES, which stands for Mobile Outreach, Response, Engagement and Stabilization.

MORES offers a mobile response intervention for youth ages 3-21 years who are experiencing escalating emotional or behavioral symptoms or traumatic circumstances that have compromised their ability to function in their day-to-day environment. The MORES philosophy is “just go,” meaning a call for help comes in and the team of one or two providers mobilizes to be on site within 45 minutes. The team includes clinicians, qualified mental health professionals, family partners and access to child/adolescent psychiatry.