The NC Medicaid Member Ombudsman is a helpline you can call if you need assistance understanding Medicaid and NC Medicaid Managed Care. The Medicaid Ombudsman operates as an information and education access point for all Medicaid beneficiaries and their families.

The NC Medicaid Member Ombudsman ensures that members and families get access to the care they need.

The Member Ombudsman can:

• Provide information and education through the NC Medicaid Member Ombudsman hotline
• Provide a warm handoff to other NC Department of Health and Human Services programs that may be able to assist you with your health care needs
• Provide coordination with community partners for external engagement activities
• Provide experienced staff who have had detailed training to make sure they are ready to support you
• Provide help with questions about a notice or bill

You can contact the NC Medicaid Member Ombudsman at 1-877-201-3750 from 8 a.m. to 5 p.m. Monday through Friday.

Please visit the Medicaid Ombudsman Website at https://medicaid.ncdhhs.gov/about-nc-medicaid/nc-medicaid-ombudsman for further information.