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If you are in Partners Tailored Plan, you will receive a Partners Medicaid ID card starting on May 29 with PCP assignments. Please use the Change Your PCP form to change your PCP.
Contact Us

Partners NC Medicaid Direct Plan
Home » Medicaid Plan » Contact Us
If you have a life-threatening emergency, call 911.
Behavioral Health Crisis Line

1-833-353-2093; 24 hours a day, 7 days a week, 365 days a year

If you are having a non-medical crisis, call us for immediate help. Call the Behavioral Health Crisis Line if you are having thoughts of hurting yourself or others, are experiencing distress, have severe stress or anxiety or have any other behavioral health crisis.

If you are having a life-threatening emergency, please call 911.

Member and Recipient Services Line

1-888-235-4673; Monday-Saturday, 7 a.m.-6 p.m.

Member and Recipient Services has people to help you. For help with non-emergency issues and questions, call us at 1-888-235-4673; TTY: 711 or 1-800-735-2962 (English) and 1-888-825-6570 (Spanish). You may also email

  • Member and Recipient Services can help with:
  • Questions about your benefits
  • Finding a provider near you
  • Choosing or changing your provider
  • Member Handbooks or other resources
  • Free translation or interpretation services
  • General questions
Partners Health Management Offices

1-877-864-1454, Monday-Friday, 8 a.m.-5 p.m.

Partners corporate office is in Gastonia at 901 S. New Hope Road. We also have offices in Albemarle, Concord, Elkin, Hickory, Monroe and Statesville. Hours may vary depending on the office location. Please call before coming to any office. You may call 1-877-864-1454 for information on any area.

Enrollment Broker
1-833-870-5500; Monday-Saturday, 7 a.m. to 5 p.m.
NC Medicaid Ombudsman Program

 1-877-201-3750; Monday-Friday, 8 a.m. to 5 p.m. (except for state holidays)

The NC Medicaid Ombudsman Program was created by the North Carolina Department of Health and Human Services (NCDHHS) to offer education, advocacy and issue resolution for Medicaid members.

For more information, you may also visit the website at

Provider Services Line
1-877-398-4145; Monday-Saturday, 7 a.m.-6 p.m.

Partners Provider Services Line is available to help our providers with a variety of questions and concerns. You may also email us at or contact us through our secure provider portal, ProviderCONNECT.

Disasters or States of Emergency Information

Partners Health Management takes steps to ensure business operations continue in a disaster or disruption of normal company functions. We realize it is important if a disruption occurs that you can reach us if you need help. To ensure we can provide help, backup systems are in place so call center staff can operate under normal business conditions. Staff will help you get the help you need.

You can still reach us if you need help by calling our Member and Recipient Services Line (1-888-235-4673) or Behavioral Health Crisis Line (1-833-353-2093). For TTY, dial 711 or call 1-800-735-2962 (English) or 1-888-825-6570 (Spanish).

Disaster Preparation, Resources and Recovery

For more information on disaster preparation, resources and recovery, visit the Department of Public Safety website at

Office Hours
Monday-Friday, 8 a.m.-5 p.m.

Partners has offices in Gastonia, Hickory, Elkin, Statesville, Monroe, Albemarle and Concord.

Please call in advance of coming to any office as hours could vary due to COVID concerns.

You may reach any office by calling 1-877-864-1454 (Relay NC 711 or TTY (English) 1-800-735-2962 or (Spanish) 1-888-825-6570.

Office Locations

Gastonia, NC

901 S. New Hope Rd.
Gastonia NC 28054

Hours of Operation:
8 a.m.-5 p.m.

Elkin, NC

200 Elkin Business Park Dr.
Elkin NC 28621

Hours of Operation:
8 a.m.-5 p.m.

Hickory, NC

1985 Tate Blvd., SE
Hickory NC 28602

Hours of Operation:
8 a.m.-5 p.m.