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COVID-19

We encourage you to stay informed and follow all necessary precautions to avoid getting sick.
Stay prepared for COVID-19 by getting the latest information directly from reliable sources.

Learn the facts. Be prepared. Stay informed.

To keep you update, we have created a member-specific and provider-specific web page.
Please click on the appropriate button to visit either page.

June 24, 2020: Gov. Roy Cooper and NC DHHS Secretary Dr. Mandy Cohen announced that North Carolina will remain in Safer at Home Phase 2 for three more weeks (through July 17). Executive Order 147 is effective on Friday, June 26, at 5 p.m. Read the press release and frequently asked questions bout the Executive Order and mandatory face coverings. Click here for NCDHHS guidance on face coverings.

March 31, 2020: Governor Roy Cooper announced another step to help families by prohibiting utilities from disconnecting people who are unable to pay during this pandemic. Today’s Order applies to electric, gas, water and wastewater services for the next 60 days. The Order directs utilities to give residential customers at least six months to pay outstanding bills and prohibits them from collecting fees, penalties or interest for late payment. Learn more

March 30, 2020: To help families access food during the COVID-19 pandemic, the North Carolina Department of Health and Human Services is temporarily increasing benefits for March 2020 and April 2020 to current Food and Nutrition Services (FNS) recipients in North Carolina. NCDHHS received federal authority to implement the program from the U.S. Department of Agriculture on March 27. Learn more

March 27, 2020: In an effort to slow the spread of COVID-19, Governor Roy Cooper has issued a statewide Stay at Home order for North Carolina. The Stay At Home order begins Monday, March 30, 2020, at 5 p.m. and continuing until April 29, 2020. It directs people to stay at home except under certain conditions, such as doing essential work, obtaining necessary supplies and taking care of others. The Executive Order and Frequently Asked Questions are posted on the NC DHHS website.

Partners Behavioral Health Management is operating as close to normal during the COVID-19 outbreak. Our employees are working in remote locations and holding meetings online as needed. We want to remind you that we are in this with you.

Our Access to Care Line is open 24/7 and our clinicians are available to help you: 1-888-235-HOPE (4673). You may also contact our Member Engagement Department at: memberquestions@partnersbhm.org or (704) 884-2666.

Partners has established an internal team to closely monitor the current situation with COVID-19. We encourage you to stay informed and follow all necessary precautions to avoid getting sick or to spread the virus. Check out the links below for steps you can take to stay healthy or, if you are sick, to ensure you don’t infect others.

Some steps you can take now to stay healthy include:

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing
  • Avoid exposure to others who are sick
  • Stay home when you are ill
  • Clean and disinfect surfaces that are frequently touched

You can learn more about the virus and ways to protect yourself and others at https://www.cdc.gov/coronavirus/2019-ncov/about/index.html.

NC DHHS has and continues to develop resources to assist all North Carolinians. Visit www.ncdhhs.gov/coronavirus for reliable, up-to-date information.

Included on this page is helpful information for:

There is also information about what we all can do to combat fear and anxiety about COVID-19.

Stay prepared by getting the latest information directly from reliable sources. Be thoughtful about what you read or hear about the virus and make sure you are separating rumor from fact before you share it.

Stay informed:

Learn the facts about COVID-19

Plan, prepare, and respond to Coronavirus

Latest North Carolina Updates

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